Cannot log on to 1 specific character

ISP:
Oceanic Time-Warner Cable

Type of Internet Connection:
Cable

Internet Connection Speed:
100mbps+

Date & Time:
UTC-10:00

Frequency:
Always

World:
Gilgamesh

Character Name: Keaira Fields

Retainer Name: None

NPC Name: None

Monster Name: None

Class/Level: Black Mage level 60

Party or Solo:
Solo

Race:
Hyur F

In-Game Time:
Always

Area and Coordinates:
Twin Adder Barracks

Housing:None

Steps:

1. Attempt to log on. When asked if I want to log in as Keaira Fields, click yes. The background will stay the same and the character will still be displayed. Eventually the background/character will freeze and an error message will pop up. Clicking ok will close the game.




OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEOS
System Manufacturer To be filled by O.E.M.
System Model To be filled by O.E.M.
System Type x64-based PC
System SKU SKU
Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2201, 11/22/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
User Name Theos
Time Zone Hawaiian Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 19.4 GB
Total Virtual Memory 27.4 GB
Available Virtual Memory 22.5 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes