I can not retrieve my chocobo from the Housing Enthusiast.

Time: Any
Frequency: Everytime I try to get it back
World name: Behemoth
Character name: Umbreon Sunstrider
Retainer name: ----
NPC name: Housing Enthusiast
Monster name: -------
Class/Level: Any
Party or solo: Solo
In-game time: ------
Area and coordinates: Ward 7, Thanalan House Area
Housing:
Steps:
1. go talk to the Housing Enthusiast
2. select to retrieve the items and companion
3. My companion is still missing and the game tells me to talk to the Housing Enthusiast.