retainers are missing

Thread name:retainers are missing
Time: july 22 2014 around 1030 pm
Frequency: Only once
World name: diablos
Character name: kilala nintails
retainers names : soffkitty and songo
Class/level: summen lvl 50
In-game time: 11:00

was referred to this forum by the in-game support in hopes that someone may be able to help. First of all, I play FF14 ARR on PC. I play on Diabolos server, my character name is Kilala Ninetales, and my 2 retainers are Songo and Softkitty.Two nights ago the server crashed and when I went to log back in my character was missing, through contacting the in-game support they told me that it was somehow deleted. Through many replies they were able to re-activate my character but now my 2 retainers are both missing, the strange thing is that they are still selling items on the market board. The in-game support told me that both retainers are not tied to Kilala at all and that there is nothing that they can do. Please help me get my retainers back, I have 4 months of hard-earned gil and items on them. Can you somehow re-activate them? Or perhaps transfer the gil and items if I create two new retainers? I don't understand what is going on with the servers, but I seem to be being punished by the server crashing and screwing up my character account.