Game crashing during A Hero In The Making - Gridania

ISP: Internode
Type of Internet Connection: ADSL2+
Internet Connection Speed: approx 300kbps
Date & Time: 11:20pm Aus DST (GMT+10)

Frequency: Always

Character Name: Gloria Fist
Race: Roegadyn F
World: Tonberry
Class/Level: Pugilist (Lv. 22)
Area and Coordinates: Old Gridania - Mih Khetto's Amphitheatre X10 Y8
Party or Solo: Both
NPC Name: None - Destination point
Monster Name: None
In-Game Time:

Steps: Upon commencing the step 'Attend the remembrance service at Mih Khetto's Amphitheatre in Gridania' during the Main Scenario Quest "A Hero In The Making", the game crashes with the error "FINAL FANTASY XIV: A Realm Reborn has stopped working". This is after I have clicked on the Destination point and the screen fades to black with the loading bar/circle at the bottom.

I have successfully completed the other two parts of the Main Scenario Quest in Ul'dah and Limsa Lominsa with no issue. I have tried to complete this step on my partner's PC and encounter the same problem. I've tried stripping naked and switching classes but it continues to crash.

This bug means that I cannot complete the quest in order to choose a Grand Company and progress further in the Main Scenario quest chain.

Microsoft Windows 7 crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 530ad37c
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 530ad37c
Exception Code: c0000005
Exception Offset: 0093d100
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789