Wanderers Palace Lantern Oil

When killing Tonberries that drop Oil near a wall, they will randomly drop on top of the wall, resulting in not being able to pick them up and are forced to restart dungeon due to being stuck in progress.

Time: Random
Frequency: Random
World name: Balmung
Character name: Jenday Madara
NPC name: None
Monster name: Tonberry
Party or solo: Party
In-game time: Random
Area and coordinates: Inside Wanderers Palace
Steps:
1. Kill Tonberry near walls
2. Oil will drop on top of ceiling
3. Cant pick it up, have to restart.


PC Specs


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Home\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn (Beta Version) C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
FINAL FANTASY XIV - A Realm Reborn (Beta Version) Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 08/04/12 02:06:53 Ver: 21.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16384.000MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32766.180MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1662.918GB SYSTEM_FREEDISC_SPACE 1550.375GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3046.184 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1049.754 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 9:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Turtle Beach P11 Headset)
SYSTEM_SOUND_DEVICE_ID {8FF87CEF-ADA5-4C2D-B3F1-47C9FCC47BEB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7A83D47E-D15C-4073-8240-8E6C226B58C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6570
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2012 6:03:08 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BD5F5202-A94F-42EB-AD1A-FB2CC7B2E927}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6570
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2012 6:03:08 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD994E10-A573-11E2-8001444553540000}
SYSTEM_INPUT_NAME Turtle Beach P11 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48C528E0-A555-11E2-8002444553540000}
SYSTEM_INPUT_NAME Corsair Vengeance K90 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV: A Realm Reborn
Mumble -- 1.2.3
In-Game Bugs - Post New Thread - Google Chrome
Kaspersky Gadget
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.22beta
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00001120
C:\Program Files (x86)\Creative\Sound Blaster X-Fi MB 2\Sound Blaster Panel\VolPanlu.exe 000010E0
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 00001198
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004F78
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe 00001128
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology enterprise\IAStorIcon.exe 00001058
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe 00001130
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn (Beta Version)\boot\ffxivsysinfo.exe 000040A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 000048D0

I have encountered this same bug twice now.

Greetings Jenday,

We thank you for posting your concerns regarding the lantern oil in Wanderers Palace. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!