can't complete quests with equipment as rewards

i cant complete any quest that has equipment as a reward i tried making a new character in a new world the same thing the complete quest is blackened out and the only thing that is left is too decline the quest so i have a lot check marked quests that i can't do anything about i went too customer support and they sent me here saying that it was a bug and also i'm using a PS3

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at http://support.na.square-enix.com for assistance. Thank you!