C++ R6025 Runtime exception (NOT TECH SUPPORT ISSUE)
This is not a Technical Support issue. Per http://forum.square-enix.com/ffxiv/t...=1#post1446096 it's obvious this is a true bug. It's been in the 'Accepted Bugs' section since 9/10/2013 and several hotfixes have gone down since then, with no resolution to this issue. Per http://support.microsoft.com/kb/125749 the issue is relatively simple to troubleshoot and fix. All other attempts to report this issue have ended up in the Technical Support forum, as though something other players could possibly tell us could somehow resolve the issue. That is not the case with this bug.
C++ R6025 Runtime exception
Time: Since game went live
Frequency: Several times per day
World name: Goblin
Character name: Sup Mang
Steps:
1. Play the game in a crowded area for several minutes
2. NPCs fail to load
3. Teleport or ride Chocobo, basically do anything to cause the game to load new areas
4. Eventually the game will make a sound and your hardware mouse cursor will replace the one ingame
5. You'll now have the fatal exception referencing a C++ Pure Virtual Call R6025.
Connection Specs
- Type of internet connection/provider: 25mb/s ComCast
- Modem maker/model number: Motorola Surfboard Extreme 2
PC Specs
-=-=-=-=- System Information -=-=-=-=-
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 660
Manufacturer: NVIDIA
Chip type: GeForce GTX 660
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_11C0&SUBSYS_30693842&REV_A1
Display Memory: 3781 MB
Dedicated Memory: 1990 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: P215H (Analog)
Monitor Model: P215H
Monitor Id: ACR00E5
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3140 (English)
Driver Version: 9.18.13.3140
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2013 01:57:55, 18229224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5280-11CF-B657-64101CC2C435}
Vendor ID: 0x10DE
Device ID: 0x11C0
SubSys ID: 0x30693842
Revision ID: 0x00A1
Driver Strong Name: oem52.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section089:9.18.13.3140ci\ven_10de&dev_11c0
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (VIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_10438415&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.8300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/15/2010 04:11:48, 1327520 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: HD Audio HDMI out (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_10438415&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.8300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 5/15/2010 04:11:48, 1327520 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (VIA High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.8300 (English)
Driver Attributes: Final Retail
Date and Size: 5/15/2010 04:11:48, 1327520 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: Stereo Mix (VIA High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.8300 (English)
Driver Attributes: Final Retail
Date and Size: 5/15/2010 04:11:48, 1327520 bytes
Cap Flags: 0x0
Format Flags: 0x0
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: XBOX 360 For Windows (Controller)
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x028E
FF Driver: n/a
Device Name: Gaming Mouse G600
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC24A
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: Ideazon Fang MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0310
FF Driver: n/a
Device Name: Ideazon Fang MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0310
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x03F1
| Matching Device ID: usb\root_hub
| Service: usbhub
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC24A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Logitech HID-Compliant Keyboard
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid\vid_046d&pid_c517&mi_00
| Lower Filters: LHidFilt
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x0310
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Logitech Gaming Mouse G600
| Vendor/Product ID: 0x046D, 0xC24A
| Matching Device ID: hid\vid_046d&pid_c24a&mi_00
| Lower Filters: LGSHidFilt
| Service: mouhid
|
+ Logitech HID-compliant Cordless Mouse
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid\vid_046d&pid_c517&mi_01&col01
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 460.5 GB
Total Space: 953.8 GB
File System: NTFS
Model: Hitachi HDS721010CLA SCSI Disk Device
Drive: D:
Model: ATAPI iHAS124 B SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
Drive: E:
Model: ELBY CLONEDRIVE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
--------------
System Devices
--------------
Name: NVIDIA nForce Serial ATA Controller
Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_83A41043&REV_A2\3&267A616A&0&41
Driver: n/a
Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_10DE&DEV_03EC&SUBSYS_83A41043&REV_A2\3&267A616A&0&30
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
Name: NVIDIA nForce Serial ATA Controller
Device ID: PCI\VEN_10DE&DEV_03F6&SUBSYS_83A41043&REV_A2\3&267A616A&0&40
Driver: n/a
Name: NVIDIA nForce PCI System Management
Device ID: PCI\VEN_10DE&DEV_03EB&SUBSYS_83A41043&REV_A2\3&267A616A&0&09
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03F5&SUBSYS_83A41043&REV_A2\3&267A616A&0&0A
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_03E9&SUBSYS_000010DE&REV_A2\3&267A616A&0&60
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_03F3&SUBSYS_83A41043&REV_A1\3&267A616A&0&20
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_03E9&SUBSYS_000010DE&REV_A2\3&267A616A&0&58
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
Name: NVIDIA GeForce GTX 660
Device ID: PCI\VEN_10DE&DEV_11C0&SUBSYS_30693842&REV_A1\4&210A641E&0&0048
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_10DE&DEV_03F2&SUBSYS_83A41043&REV_A3\3&267A616A&0&11
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10DE&DEV_03E8&SUBSYS_000010DE&REV_A2\3&267A616A&0&48
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0B&SUBSYS_30693842&REV_A1\4&210A641E&0&0148
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_10DE&DEV_03F1&SUBSYS_83A41043&REV_A3\3&267A616A&0&10
Driver: n/a
Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03E2&SUBSYS_83A41043&REV_A1\3&267A616A&0&00
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_03F0&SUBSYS_84151043&REV_A2\3&267A616A&0&28
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_10DE&DEV_03E1&SUBSYS_83A41043&REV_A2\3&267A616A&0&08
Driver: n/a
Name: NVIDIA nForce 10/100/1000 Mbps Ethernet
Device ID: PCI\VEN_10DE&DEV_03EF&SUBSYS_83A41043&REV_A2\3&267A616A&0&38
Driver: n/a