Forum Top: Website/Companion App Feedback & Suggestions

I must say, I've played numerous MMO's but this game has surpassed them all when it comes to customer support. I had to fill out a report for...

Despite the difficulty of the situation, GM Rhinedynast did an excellent job of contacting me and dealing with my problem. Not only was the response...

Wow, thanks a lot for answering my report! I can't stress enough how much of a relief it was when I got contacted... given my past experience in...

A really polite GM. You don't see that quite often in other games. Quick response and easy to communicate with. As a person who also works in...

I just wanted to express how awesome my experience was with this Game Master. He/She was outstanding, fast and very kind. Thank you for...

I have played ffxiv for a while, i'm kind of a casual player who did not really anticipate in raid bosses or leveling as much as others do. I love to...

Short version... Fat Cat suit and head, perhaps packaged with an emote to do the "roll on back and waggle legs". This is something that came up in...

I started off this Character on Ixion when I was doing a degree in England. Now that I have moved back to China, I still want to enjoy the community...

Just wanted to say that Rhinedynast did a great job following up with me on a report I put in. Very nice and professional, and was quite friendly....

Thank you so much for your quick response! I'd read that the response time from GMs is relatively quick, but now I realize just how fast it is. I...

Just wanted to give a shoutout to this fine GM. They were very personable and helpful in the support call, and made sure to get all the relevant...

I'd like to echo the sentiment other community members have had towards you, in that you were quite swift, courteous, and professional. Thank you for...

Had a rather toxic encounter with another player in a raid, not only was the response quick, but he(i'm assuming Saldalrt's a he) was extremely...

Do you think that you might be able to give more accurate estimations on the wait time for the chat queue. I was originally told my estimated wait...

Reported harassment and the GM responded so quick I was surprised! He was concise and friendly. Great job support team!

Reported a griefing and GM Caedramir got back to me very quickly, took the time to ask for context, etc., and overall was very helpful and...

I submitted a report and GM Tymriss responded within the hour and made the process clear and easy. Responses like this keep FFXIV's community...

GM Saldalrt, Responded to a ticket I had regarding an individual who has recently been creating a hostile environment for me on the server. I...

Following a wrongful kicking, GM Elrisivana was completely understanding in addressing my report and was extremely helpful as well.