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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,859
    12-05-2017, 04:35 AM Go to last post
  1. Callback Event: Didn't get reward

    So, a month or so ago, I sent a callback invite to my friend. He read the mail and accepted the free 7 days. Today, he started playing again and...

    Started by JulCaesar‎, 06-17-2019 01:30 AM
    callback, golden chocobo feathers
    • Replies: 5
    • Views: 1,976
    06-18-2019, 06:26 AM Go to last post
  2. pre-order payment issues, ticket made nearly a week ago but no response

    I'm having a bit of trouble paying for my pre-order of Shadowbringers made through the Square store. Being that I live in the Netherlands and we...

    Started by Georashi‎, 06-17-2019 01:33 AM
    payment issues
    • Replies: 3
    • Views: 1,612
    06-18-2019, 05:27 AM Go to last post
  3. 90002

    Please die. K, thx. Hate you, Qeria Banefire

    Started by Misty78‎, 06-07-2019 02:30 PM
    • Replies: 11
    • Views: 3,120
    06-13-2019, 07:23 AM Go to last post
  4. I can't log in to my square enix account to get the free copy of the HW expansion

    I can't log in to my square enix account to get the free copy of the HW expansion, the site put me in a queue and i have to wait 5 days, instead the...

    Started by Chrise‎, 06-07-2019 05:44 AM
    • Replies: 1
    • Views: 861
    06-07-2019, 05:57 AM Go to last post
  5. Character Recovery

  6. Cant activate Stormblood after activating Shadowbringers.

    Hello, beat this: Steam account, base game and Shadwobringers early access both bought and activated with steam keys. Didnt wanna wait for 28th...

    Started by prokokon‎, 06-05-2019 07:52 AM
    • Replies: 1
    • Views: 702
    06-05-2019, 08:29 AM Go to last post
  7. Eternal Bond Ceremony Upgrade

    Hello, a friend had gifted me the platinum bangle for the eternal bond ceremony but we had started the quest without him equipping one as well, as he...

    Started by Mikiru‎, 06-02-2019 04:02 AM
    eternal bond, gm needed, lost money, please help me
    • Replies: 1
    • Views: 1,385
    06-05-2019, 04:09 AM Go to last post
  8. Error code: 601

    Hello, My sub ran out today and when I went to renew it I got the following error: "An error has occurred. Please confirm the status of any...

    Started by LeaBranwen‎, 05-30-2019 04:38 AM
    • Replies: 1
    • Views: 2,715
    05-30-2019, 05:53 AM Go to last post
  9. Bought the wrong ffxiv edition.

    Hello. For the longest time I tried to buy shadowbringers and it wouldn't let me cause it wouldn't accept my zip code for some reason. And in one...

    Started by rencyth‎, 05-29-2019 04:31 PM
    • Replies: 1
    • Views: 1,710
    05-30-2019, 04:18 AM Go to last post
  10. mog station login

    i have a friend who is trying to login to the mog station to resuscribe and move a charater to the server i play on and its not letting him login...

    Started by ClaireRefield‎, 05-26-2019 12:51 AM
    mog station, resuscription error
    • Replies: 1
    • Views: 2,692
    05-29-2019, 04:31 AM Go to last post
  11. My registration code isn't working.

    I followed all the instructions to get my in-game bonuses, to a T. Got the 20 digit registration code. Went to mogstation. My account. Pre-Order...

    Started by TheArchivis95‎, 05-18-2019 11:29 PM
    account, early access, registration code, shadowbringers
    • Replies: 2
    • Views: 1,661
    05-21-2019, 04:43 AM Go to last post
  12. Disconnected and Cannot Reconnect to Data Center

    I am hardwired into my router, so my internet is not the issue here. It seems there's an issue on Square's side with being able to connect to the...

    Started by ArcticIceDragoon‎, 04-27-2019 12:27 PM
    • Replies: 2
    • Views: 1,286
    05-16-2019, 08:29 AM Go to last post
  13. [Fatter Cat] Mog Station item yet received

    I purchased the Fatter Cat mount 17hrs ago. With my mastercard, if that makes a difference. My mailbox is completely clear, showing 0/100 or 0/20. ...

    Started by Zepherah‎, 05-16-2019 02:42 AM
    • Replies: 1
    • Views: 1,374
    05-16-2019, 04:12 AM Go to last post
  14. Game keeps giving me a suspicious activity warning and locks me out of my account....

    I'm not sure if its because I play on pc & ps4 but this keeps happening whenever I buy expansions. Before this last time it occurred when i got...

    Started by cafffine‎, 05-14-2019 04:26 AM
    bug, error, lock out, suspicious activity
    • Replies: 1
    • Views: 834
    05-14-2019, 06:37 AM Go to last post
  15. Cannot preorder shadowbringers on the square enix store

    no matter what browser i use it just says "please wait while information is verified by our banking services. This may take up to 1 minute." It has...

    Started by Subrias‎, 05-11-2019 10:41 AM
    • Replies: 1
    • Views: 1,103
    05-14-2019, 06:26 AM Go to last post
  16. The PS4 and Xbox one game pad is not working on Mac OS

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 2019-5-7 Frequency:...

    Started by SaintLongius‎, 05-07-2019 03:53 PM
    • Replies: 1
    • Views: 914
    05-10-2019, 04:34 AM Go to last post
  17. Unable to download patch files. [11003][20402[19901][2]

    Attempting to log in today (first time after patch), and the launcher won't boot, yielding the error "Unable to download patch files. ". I read a...

    Started by PortalScience‎, 04-25-2019 02:16 AM
    • Replies: 5
    • Views: 1,953
    05-03-2019, 06:06 AM Go to last post
  18. Exception raised

    After the new update, I get this every time I try to log in: "Exception raised Unhandled page fault on read access to 0xe3c82de0 at address...

    Started by Jemusi‎, 04-25-2019 05:39 AM
    • Replies: 8
    • Views: 1,612
    05-02-2019, 09:27 AM Go to last post
  19. 0 mgp and 0 experience points awarded

    Game developers look I don't know what's going on with you I mean I don't know if y'all took a day off or what but my character Rydia Of'Mist is...

    Started by tyrantdragon‎, 04-26-2019 05:18 PM
    • Replies: 1
    • Views: 798
    04-27-2019, 06:40 AM Go to last post
  20. Very high ping

    Hello, good evening. I'm having trouble with the routing to the server. A month ago i've contacted my ISP and complained about the routing to the...

    Started by Munike‎, 04-26-2019 07:23 AM
    • Replies: 3
    • Views: 1,615
    04-27-2019, 06:07 AM Go to last post

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