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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,866
    12-05-2017, 04:35 AM Go to last post
  1. Had access to my house 02/21/23 but it is Demo-ed today

    Why??? I even was messing with the outside of my home at @Loki Blackthorne Marilith Lavender Beds Plot 10 Ward 14. How can your system not detect me...

    Started by Zaredth‎, 02-27-2023 02:13 AM
    billing issues, game master, housingdemo
    • Replies: 15
    • Views: 2,247
    02-28-2023, 11:38 AM Go to last post
  2. I'd like to talk to human being / GM

    Good morning dear human reading this, What can I do to be able to talk to gm in game, and not exchange sms-like messages with 12 hour delay? ...

    Started by MAJRIS‎, 02-21-2023 06:32 PM
    • Replies: 4
    • Views: 1,265
    02-23-2023, 12:11 PM Go to last post
  3. Is there an issue with the fitting room?

    I can't try anything on. Please advise.

    Started by Gemina‎, 02-06-2023 01:37 PM
    • Replies: 1
    • Views: 754
    02-07-2023, 12:37 PM Go to last post
  4. I can’t renew my subscription?

    My subscription expired a week ago and I’ve been trying to renew my sub ever since but there’s that error message in Japanese letters every time I’m...

    Started by IvoryBadge‎, 02-01-2023 12:29 AM
    • Replies: 1
    • Views: 1,126
    02-02-2023, 03:34 AM Go to last post
  5. Sub payment email not responded (?)

    Around a week ago, my sub has expired because of a payment error; however, I received a letter that Square Enix didn't receive payment. So, I sent...

    Started by Larissa‎, 01-12-2023 11:23 AM
    • Replies: 1
    • Views: 950
    01-14-2023, 05:47 AM Go to last post
  6. Payment issue...

    I am unable to add a payment method to my account. At first I thought it was the free login event but that has now ended. I submitted a ticket a few...

    Started by tyrannosx‎, 12-18-2022 11:04 AM
    • Replies: 4
    • Views: 1,465
    12-20-2022, 04:59 AM Go to last post
  7. Halicarnassus Novice network boting problem

    Hi everybody, i am a mentor of halicarnsassus and am on novice network for that, to help new players but the problem is since 2 week there a huge bot...

    Started by Nypha‎, 12-08-2022 12:56 PM
    • Replies: 3
    • Views: 1,314
    12-10-2022, 11:50 AM Go to last post
  8. Unable to continue NIN Job Quests. Lvl 50 NIN Quest "Master and Student"

    I am having an issue continuing the job quest for Ninja. I am at the part after starting the quest where you have to go to Foot Falls and talk to...

    Started by whenbearsreign‎, 11-24-2022 12:11 PM
    • Replies: 1
    • Views: 1,101
    11-30-2022, 10:15 AM Go to last post
  9. Question regarding Subscriptions

    So... I have 2 kids who play this game on trial on our PS4 while I play on my PC Is there a way I can share my subscription with them when they...

    Started by Sasori86‎, 11-29-2022 03:02 AM
    pc to ps4, question, subscription, subscription confusion, trial accounts
    • Replies: 3
    • Views: 1,388
    11-30-2022, 09:44 AM Go to last post
  10. Portrait window is bugged?

    When I open my portrait window the only clickable button is the "?" at the bottom left... The button for "New Portrait" is gone, the "Edit" button is...

    Started by CamPristine‎, 09-03-2022 12:16 PM
    • Replies: 3
    • Views: 2,228
    11-30-2022, 08:37 AM Go to last post
  11. Never ending duty finder queues

    As of logging in last night, any attempt to queue for a roulette or specific dungeon with matchmaking results in an endless queue. I’m talking hours...

    Started by lolimsorad‎, 11-24-2022 03:06 AM
    duty finder
    • Replies: 1
    • Views: 1,077
    11-24-2022, 11:34 AM Go to last post
  12. How do you report users sending a pishing link?

    Lately I am getting a ridiculous of people placing a link in chat that seems like this forum except it ends with jg-top Instead of starting with...

    Started by rxantos‎, 11-24-2022 06:57 AM
    • Replies: 1
    • Views: 1,045
    11-24-2022, 11:13 AM Go to last post
  13. account got hacked

    So my account got hacked and I am unable to log in.... I'm only logged in here because my account was hacked via a link that looked incredibly like...

    Started by DAshResh‎, 11-09-2022 07:29 AM
    hacked, hacked account, help me log in
    • Replies: 4
    • Views: 1,741
    11-10-2022, 11:20 AM Go to last post
  14. is my account safe?

    Hello fellows! I've been a dumdum, and I've fallen for a fake link to the FFXIV forums that speaks of quitting FF and so they do a giveaway. ...

    Started by captnsimba‎, 11-05-2022 12:04 PM
    • Replies: 2
    • Views: 955
    11-08-2022, 02:41 AM Go to last post
  15. Duty Finder queue/time elapsed not displaying on one char but fine on another

    Hi on Excalibur for about 4 months now on my main char (Bernie Madoff) whenever i join a queue, whether it's an insta fill on healer or 10 minute...

    Started by BernieM‎, 11-04-2022 09:42 AM
    • Replies: 1
    • Views: 871
    11-05-2022, 02:11 AM Go to last post
  16. Dutyfinder canceling

    Dutyfinder is canceling on me now if I use the retainer bell and then giving you a penalty for abandoning dutyfinder. Says your penalty count has...

    Started by hynaku‎, 11-01-2022 09:18 PM
    • Replies: 3
    • Views: 2,190
    11-03-2022, 10:44 AM Go to last post
  17. Error: i2501, cannot purchase Crysta at all

    Platform: PS5. Changed from trial to subscription within the last 24h. Purchased Complete Edition (includes up to Endwalker). I cannot add...

    Started by Kepzer‎, 11-02-2022 06:04 PM
    crysta purchase, i2501, subscription payment
    • Replies: 2
    • Views: 2,928
    11-03-2022, 10:22 AM Go to last post
  18. I've been hacked, please help...

    Hello my account was compromised somehow and someone put a "unique password" to prevent me for logging. However i was still being log on the...

    Started by Behb‎, 10-31-2022 09:05 AM
    hack
    • Replies: 2
    • Views: 1,232
    11-01-2022, 04:00 AM Go to last post
  19. Feedback on GM Support

    My friend got hacked on Friday, taking out all of the gil that he had. (At least 200mil) So on his behalf, I thought I could at least notify the...

    Started by Vistron‎, 10-24-2022 04:53 AM
    feedback;gm, gm support, hacked account
    • Replies: 5
    • Views: 1,669
    10-25-2022, 11:39 AM Go to last post
  20. bought dlc for wrong account

    hello,is there anyway i can get the dlc put on my main account instead of the free trial i bought it off the square enix website by accident for the...

    Started by CRONICEVIL‎, 10-19-2022 06:50 AM
    • Replies: 1
    • Views: 903
    10-21-2022, 04:06 AM Go to last post

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