Forum Top: Separate Support Required

Keeps saying I don't have a license to play but shows on Mogstation I have licenses all the way to Stormblood. I logged out yesterday after helping...

At MogStation, I am unable to hire additional retainers. When I press "next" at the bottom of the page, nothing happens.

Hello, I have been trying to add additional retainers to my account using the mogstation website but when I select my desired amount of retainers...

I have been playing my max account on Xbox series x. I used to play on ps4 pro with a ssd. The load times when loading into zones is equivalent to...

Hello! I tried gifting a "Tales of Adventure" skip to a friend, but they're not appearing in the recipient list. Only 4 characters are appearing...

I frequently get error 2021 when attempting to DC travel, both after I actually successfully travel and when trying to return to my home world. The...

Game won't let me return home back to Crystal Datacenter. Keeps saying unable to transfer.

I'm trying to transfer a character of mine who is currently in Aegis to an NA World. However, after I pick the World that I want to transfer to, I...

Over 4 hours ago i purchased the full download threw Square Enix with all the current DLC's for myself and i have yet to receive my code. I have...

Hello ! for personal and work reasons i had to cancel my subscription to the prenium app, I knew I was going to lose a retainer, so I tried to...

So my friend received a false ban for RMT - a 4 day ban that has since lifted. He has proof that the gil trading he did was between his own...

Purchased an account-wide mount through the FFXIV Online Store and I haven't gotten it on any of my characters yet. Bought a One Bard's Journey at...

i recently had to start again on a new service account due to steam drama, i have bought and used a story skip token to get into HW, and i also...

Looking to renew my sub and this issue still isn't fixed. Name a more iconic duo. Square Enix and garbage websites. Any ETA on the fix on this?

Its been weeks since SE acknowledged there are billing issues. Can we get an update on what is happening? Some kind of estimate on things working...

When trying to register for our Eternal Bonding anniversary (which we've had every previous year without issue) it just doesn't work, claiming it...

Dear FF community please and SE team , please fix this payment/ address update problem we can’t even use game time cards. It keeps asking for address...

I'm a bit shocked that they just had maintenance on both Mog Station and the Online store and yet both payment processing is still not accepting...

It started yesterday evening when I was in frontline and all of a sudden I was disconnected from the server. Then as I was about to login to final...