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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,975
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. Cant purchase items on mog station

    I cant purchase using my credit card anymore althought i already had so many of payment before? And this problem still occur and get error in payment...

    Started by Elvishuy‎, 03-23-2018 10:14 AM
    2 Pages •
    1 2
    • Replies: 18
    • Views: 15,523
    Einmimiria
    03-27-2018, 01:36 AM Go to last post

  2. Untradable, unsellable, and cannot be discarded... ; w;

    Hello kind GMs, This is Nanelle Shepherd from Goblin. I managed to pick up an extra copy of Master Goldsmith IV, Master Leatherworker IV, Master...

    Started by Nane-chan‎, 03-22-2018 06:49 PM
    • Replies: 1
    • Views: 975
    Einmimiria
    03-23-2018, 02:11 AM Go to last post

  3. Did not receive Fantasia Potion (from MSQ nor 30 day subscription)

    Did not receive Fantasia Potion (from MSQ nor 30 day subscription) Date & Time: March 6, 2018 (bug error occurred much earlier) Frequency: Once...

    Started by Bgonce‎, 03-08-2018 02:39 AM
    fantasia, fantasia bug, item bug, item not recieved, main story quest
    • Replies: 3
    • Views: 5,202
    Einmimiria
    03-16-2018, 08:39 AM Go to last post

  4. Bought both copies of Tales of Adventure...

    Hello there, Today I made a new character and since I haven't in a long time, I bought a copy Tales of Adventure: A Realm Reborn AND Tales of...

    Started by Watchdog‎, 03-07-2018 09:45 PM
    • Replies: 6
    • Views: 3,341
    Einmimiria
    03-13-2018, 06:04 AM Go to last post

  5. Unable to purchase game (CAD)

    Hey, I already sent a ticket for this issue but got a more or less automated reply. The issue is: I want to buy another copy of the game (FFXIV...

    Started by Gourdian‎, 03-12-2018 03:15 PM
    • Replies: 2
    • Views: 1,656
    Einmimiria
    03-13-2018, 01:39 AM Go to last post

  6. Error Code: i2501 Steam Wallet

    Hi, im trying to buy additional items through the mogstation page with steam wallet and I keep getting this error I have more than enough on my...

    Started by GagneWest‎, 03-06-2018 07:02 AM
    • Replies: 3
    • Views: 4,308
    Einmimiria
    03-13-2018, 01:25 AM Go to last post

  7. Coming back from 2011 FF14

    So hi, i started to play this game in october 2011, but the game at the time was not that good, and i left couple months after. I started to play...

    Started by FinalForum‎, 02-26-2018 09:10 PM
    2 Pages •
    1 2
    • Replies: 10
    • Views: 2,823
    Einmimiria
    03-07-2018, 09:44 AM Go to last post

  8. Error Code: i2501

    Hello! I am trying to enact World Transfer service right now. I do not have Credit Card, nor the ability to buy Crysta at any means, so I'm asking...

    Started by vremyanova‎, 03-03-2018 10:06 AM
    world transfer problem
    • Replies: 1
    • Views: 15,716
    Einmimiria
    03-03-2018, 10:22 AM Go to last post

  9. PS4 - Error "You Have Already Purchased this Game" on the PS Store

    I'm posting on behalf of my friend. He has played the free trial and is about to hit the level 35 cap. He tried to purchase the "Starter Edition"...

    Started by UnnoticedLotus‎, 03-02-2018 11:45 PM
    • Replies: 3
    • Views: 4,410
    Einmimiria
    03-03-2018, 04:08 AM Go to last post

  10. Error 2501 or how to say get lost to your customer by SE

    Hey,so things short, I have been blessed by the error 2501, in short,the third party that take care of SE payment decided that my account was a...

    Started by Gleipni‎, 02-28-2018 04:46 AM
    • Replies: 2
    • Views: 1,709
    Einmimiria
    02-28-2018, 07:37 AM Go to last post

  11. Double billing?!

    I just got billed for my subscription, but they double dipped! What was suppose to be a $13 has now become $26. I have very low funds as it is right...

    Started by VaatiTheMage‎, 02-28-2018 01:03 AM
    • Replies: 5
    • Views: 2,356
    Einmimiria
    02-28-2018, 02:51 AM Go to last post

  12. Frequent Error 90002 Disconnections

    Since about January i've been getting somewhat frequent Error 90002-related disconnections. I did not have any problems at all prior to the new year....

    Started by aquitius‎, 02-23-2018 08:49 AM
    • Replies: 5
    • Views: 2,774
    Einmimiria
    02-24-2018, 07:00 AM Go to last post

  13. loot gone

    Hello. Today I cleared sigmascape savage v6 for the first time. However, I did not get the tome nor was able to loot any gear. The clear was around...

    Started by Trogvar‎, 02-21-2018 06:46 AM
    2 Pages •
    1 2
    • Replies: 11
    • Views: 2,088
    Einmimiria
    02-22-2018, 05:06 AM Go to last post

  14. Error Code: i2501 - Level Boost purchase

    As the title says: You cannot use this function. Please contact the SQUARE ENIX Support Center for additional details. Error Code: i2501 ...

    Started by ToxicStyle‎, 02-20-2018 01:55 AM
    • Replies: 1
    • Views: 2,438
    Einmimiria
    02-21-2018, 06:49 AM Go to last post

  15. Cannot transfer character

    Character : Soft'kitty Warm'kitty Server : Balmung Every time I try to transfer of my character it gives me this error, - You have purchased...

    Started by Angel_Wings‎, 02-16-2018 10:44 AM
    • Replies: 1
    • Views: 3,559
    Einmimiria
    02-17-2018, 02:49 AM Go to last post

  16. Housing Features are locked

    Hello, I bought a house in the goblet on Moogle, we found a nicer one in Mist so we relocated the message Relocation Successful appeared and took...

    Started by RyanValentine‎, 02-07-2018 12:27 AM
    • Replies: 2
    • Views: 4,547
    Einmimiria
    02-16-2018, 09:29 AM Go to last post

  17. Membership not renewing or going through

    Hi, my significant other payment did not go through to his sub. I checked everything. I pay his sub but it just brings up an error. He even tried...

    Started by KimikoTheBunny‎, 02-06-2018 05:30 PM
    sub renew problems
    • Replies: 2
    • Views: 4,188
    Einmimiria
    02-16-2018, 09:26 AM Go to last post

  18. Crysta purchases through Paypal not working.

    Hey there, I am having issues purchasing Crysta through the Paypal option. Selecting that payment option instantly sent me to a page that said: ...

    Started by Nezerius‎, 02-07-2018 08:15 AM
    • Replies: 5
    • Views: 6,195
    Einmimiria
    02-08-2018, 04:09 AM Go to last post

  19. Mechanist UI Issue

    When I use my "Gauss Barrel" ability the "Heat Gauge" UI element covers up my "Ammunition Gauge" UI element. Previously to acquiring and using the...

    Started by thepeachykeen‎, 02-06-2018 11:40 PM
    • Replies: 1
    • Views: 2,744
    Ariellendera
    02-07-2018, 07:12 AM Go to last post

  20. Error Code: i2501

    I keep getting Error Code: i2501 whenever I try to make a payment on mogstation whether it's adding a subscription or trying to get a world...

    Started by Mocchizu‎, 01-31-2018 02:04 PM
    account payment, server transfers
    • Replies: 2
    • Views: 2,089
    Einmimiria
    02-03-2018, 09:49 AM Go to last post
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