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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 7,031
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. Error i2501 When Trying To Submit a payment.

    I have had this error for a couple days now and honestly this is getting ridiculous. I went to renew my sub with a debit card( the one I have used...

    Started by Natsu-Misora‎, 05-13-2018 04:24 AM
    • Replies: 3
    • Views: 1,246
    Einmimiria
    05-16-2018, 03:33 AM Go to last post

  2. Can't Buy Expansion

    I just recently hit level 50, and I've been trying to buy the expansion for the last 3 days. My payments go through, but the orders stay at pending...

    Started by Grimstar‎, 05-14-2018 12:46 AM
    • Replies: 7
    • Views: 3,877
    Einmimiria
    05-16-2018, 02:09 AM Go to last post

  3. Did not learn abilities for leveling up

    Has anyone had issues when leveling up and not gaining the skills for that level. I went monk and at lev 30 and 35 you are to gain two new skills...

    Started by Daswon‎, 05-14-2018 12:55 AM
    • Replies: 3
    • Views: 1,509
    Ariellendera
    05-15-2018, 06:12 AM Go to last post

  4. "An Unexpected Error Has Occured"

    I've been getting this error message consistently, and it is driving me batty. It's especially maddening when I'm in the middle of a craft when the...

    Started by Bakugekiki‎, 05-14-2018 11:01 AM
    • Replies: 1
    • Views: 1,571
    Ariellendera
    05-15-2018, 06:00 AM Go to last post

  5. Made wrong purchase

    Hi, I made a wrong purchase of the game in EU which should have been NA. I realized this after attempting to input the activation code. Is there a...

    Started by plaide‎, 05-13-2018 09:55 AM
    • Replies: 3
    • Views: 1,288
    Ariellendera
    05-15-2018, 05:32 AM Go to last post

  6. ENABLE TO CREATE CHARACTER CONFI DATA

    Good Mornyng. my case i cant no logg whit my character to the game, i play in ps4 always but i purchase a new powered PC and purchase the game in...

    Started by Chema_Guti‎, 05-14-2018 09:47 PM
    #confidata, #enable
    • Replies: 2
    • Views: 1,681
    Ariellendera
    05-15-2018, 03:08 AM Go to last post

  7. Error 401

    Have been getting the 401 error for more than a month. None of my cards are working. Contacted banks and they are all fine. Husband was able to...

    Started by Bumbll-b‎, 04-24-2018 04:51 PM
    401error
    • Replies: 2
    • Views: 1,934
    Einmimiria
    05-08-2018, 07:08 AM Go to last post

  8. 401 Error

    I'm not sure this goes here but getting a bit panicked I know there is a problem with trying to buy crysta right now but this is my only method of...

    Started by Seraphimprince‎, 05-08-2018 12:10 AM
    • Replies: 1
    • Views: 1,034
    Einmimiria
    05-08-2018, 01:41 AM Go to last post

  9. Unable to create character(Lich)

    Any idea how long will be before restrictions of creating new characters on Lich server will be lifted? I already have character there and I wanted...

    Started by lordcrow‎, 04-29-2018 10:37 PM
    • Replies: 3
    • Views: 9,267
    Ariellendera
    05-01-2018, 06:46 AM Go to last post

  10. Error 401 AND i2501

    I'm sorry if this seems rude but these problems are kinda ridiculous and I've had them for days. I have never once had payment issues on a game or...

    Started by AlyssaWildheart‎, 04-30-2018 08:54 AM
    • Replies: 1
    • Views: 1,517
    Ariellendera
    05-01-2018, 05:59 AM Go to last post

  11. Error Code: i2501 - Can't add payment method or upgrade account

    Hey all! So I'm a new FFXIV'er and honestly it's been a pretty rocky experience. After leveling from 1-20 on the trial I decided to purchase the...

    Started by Parms‎, 04-29-2018 12:58 AM
    2 Pages •
    1 2
    • Replies: 13
    • Views: 9,541
    Ariellendera
    05-01-2018, 02:25 AM Go to last post

  12. Same World Character Creation

    I have a standard legacy account and my server isn't closed for character creation but I can't create a second character on my server. I'm receiving...

    Started by Sapirka‎, 04-29-2018 02:27 AM
    character creation
    • Replies: 4
    • Views: 5,306
    Ariellendera
    05-01-2018, 02:13 AM Go to last post

  13. Character Transferred to wrong world

    Hello, I'd like to first start off with how terrible the customer service for ff14 is and even Square Enix as a whole. I am a returning player...

    Started by Zoiinc‎, 04-28-2018 12:07 PM
    character transfer, customer service, error, world
    • Replies: 2
    • Views: 1,983
    Ariellendera
    05-01-2018, 02:04 AM Go to last post

  14. An unexpected error has occurred. Exiting Final Fantasy XIV.

    While playing Final Fantasy XIV, my game will crash and display the error message seen in the following picture: CPU: i7-7700K GPU: GTX 1080...

    Started by Rombaglonic‎, 04-26-2018 03:30 AM
    crash, kernel32.dll, ntdll.dll, unexpected error, xaudio2_7.dll
    • Replies: 9
    • Views: 7,812
    Ariellendera
    05-01-2018, 01:53 AM Go to last post

  15. Is my account permanently banned?

    1. I bought the MAC version of the game and activated the key in Mog Station on April 14. 2. I was dissatisfied with Mac version game client and...

    Started by vlvicvas‎, 04-26-2018 01:30 AM
    account, ban, refund
    • Replies: 3
    • Views: 6,150
    Einmimiria
    04-26-2018, 01:48 AM Go to last post

  16. STEAM-Square Enix Connection issue during Subscription Renewal

    I'm trying to renew my subscription but am running into this error, after entering my Steam credentials (and the code that they provide), I have...

    Started by ClaritySE‎, 04-07-2018 01:18 AM
    • Replies: 2
    • Views: 3,312
    Einmimiria
    04-18-2018, 08:14 AM Go to last post

  17. Unable to Purchase from Mogstation

    I created a ticket, but I'm hoping to get it resolved faster than 48hrs... I get the You cannot use this function. Please contact the SQUARE...

    Started by Panz‎, 04-10-2018 04:45 AM
    • Replies: 1
    • Views: 2,248
    Einmimiria
    04-10-2018, 05:26 AM Go to last post

  18. error i2501 on crysta and steam

    Hi! I came back to play when the Free Login campaign hit and felt the urge to go full time. So yesterday I purchased Steam Wallet funds to my...

    Started by D7moltine‎, 04-07-2018 01:55 PM
    • Replies: 2
    • Views: 2,556
    Einmimiria
    04-10-2018, 02:17 AM Go to last post

  19. Can't by Mog Station items via Steam Wallet

    I was trying to buy something on Mog Station using Steam Wallet, but when I tried to log into Steam, I got kicked back to Mog Station with a 401...

    Started by Lalarrific‎, 04-07-2018 09:35 AM
    401/601 error, mog station, steam
    • Replies: 1
    • Views: 3,449
    Einmimiria
    04-10-2018, 01:53 AM Go to last post

  20. Steam wallet payment error

    Hello, I´m trying to renew my account´s subscription but every time that I try to use the steam wallet to pay I am directed first to steam´s page...

    Started by CrimsonZR‎, 04-07-2018 11:42 AM
    payment error, steam, steam wallet
    • Replies: 1
    • Views: 3,761
    Einmimiria
    04-10-2018, 01:51 AM Go to last post
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