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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,953
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. Unable to create character(Lich)

    Any idea how long will be before restrictions of creating new characters on Lich server will be lifted? I already have character there and I wanted...

    Started by lordcrow‎, 04-29-2018 10:37 PM
    • Replies: 3
    • Views: 9,106
    Ariellendera
    05-01-2018, 06:46 AM Go to last post

  2. Error 401 AND i2501

    I'm sorry if this seems rude but these problems are kinda ridiculous and I've had them for days. I have never once had payment issues on a game or...

    Started by AlyssaWildheart‎, 04-30-2018 08:54 AM
    • Replies: 1
    • Views: 1,488
    Ariellendera
    05-01-2018, 05:59 AM Go to last post

  3. Error Code: i2501 - Can't add payment method or upgrade account

    Hey all! So I'm a new FFXIV'er and honestly it's been a pretty rocky experience. After leveling from 1-20 on the trial I decided to purchase the...

    Started by Parms‎, 04-29-2018 12:58 AM
    • Replies: 13
    • Views: 9,335
    Ariellendera
    05-01-2018, 02:25 AM Go to last post

  4. Same World Character Creation

    I have a standard legacy account and my server isn't closed for character creation but I can't create a second character on my server. I'm receiving...

    Started by Sapirka‎, 04-29-2018 02:27 AM
    character creation
    • Replies: 4
    • Views: 5,225
    Ariellendera
    05-01-2018, 02:13 AM Go to last post

  5. Character Transferred to wrong world

    Hello, I'd like to first start off with how terrible the customer service for ff14 is and even Square Enix as a whole. I am a returning player...

    Started by Zoiinc‎, 04-28-2018 12:07 PM
    character transfer, customer service, error, world
    • Replies: 2
    • Views: 1,906
    Ariellendera
    05-01-2018, 02:04 AM Go to last post

  6. An unexpected error has occurred. Exiting Final Fantasy XIV.

    While playing Final Fantasy XIV, my game will crash and display the error message seen in the following picture: CPU: i7-7700K GPU: GTX 1080...

    Started by Rombaglonic‎, 04-26-2018 03:30 AM
    crash, kernel32.dll, ntdll.dll, unexpected error, xaudio2_7.dll
    • Replies: 9
    • Views: 7,713
    Ariellendera
    05-01-2018, 01:53 AM Go to last post

  7. Is my account permanently banned?

    1. I bought the MAC version of the game and activated the key in Mog Station on April 14. 2. I was dissatisfied with Mac version game client and...

    Started by vlvicvas‎, 04-26-2018 01:30 AM
    account, ban, refund
    • Replies: 3
    • Views: 6,074
    Einmimiria
    04-26-2018, 01:48 AM Go to last post

  8. STEAM-Square Enix Connection issue during Subscription Renewal

    I'm trying to renew my subscription but am running into this error, after entering my Steam credentials (and the code that they provide), I have...

    Started by ClaritySE‎, 04-07-2018 01:18 AM
    • Replies: 2
    • Views: 3,259
    Einmimiria
    04-18-2018, 08:14 AM Go to last post

  9. Unable to Purchase from Mogstation

    I created a ticket, but I'm hoping to get it resolved faster than 48hrs... I get the You cannot use this function. Please contact the SQUARE...

    Started by Panz‎, 04-10-2018 04:45 AM
    • Replies: 1
    • Views: 2,206
    Einmimiria
    04-10-2018, 05:26 AM Go to last post

  10. error i2501 on crysta and steam

    Hi! I came back to play when the Free Login campaign hit and felt the urge to go full time. So yesterday I purchased Steam Wallet funds to my...

    Started by D7moltine‎, 04-07-2018 01:55 PM
    • Replies: 2
    • Views: 2,514
    Einmimiria
    04-10-2018, 02:17 AM Go to last post

  11. Can't by Mog Station items via Steam Wallet

    I was trying to buy something on Mog Station using Steam Wallet, but when I tried to log into Steam, I got kicked back to Mog Station with a 401...

    Started by Lalarrific‎, 04-07-2018 09:35 AM
    401/601 error, mog station, steam
    • Replies: 1
    • Views: 3,407
    Einmimiria
    04-10-2018, 01:53 AM Go to last post

  12. Steam wallet payment error

    Hello, I´m trying to renew my account´s subscription but every time that I try to use the steam wallet to pay I am directed first to steam´s page...

    Started by CrimsonZR‎, 04-07-2018 11:42 AM
    payment error, steam, steam wallet
    • Replies: 1
    • Views: 3,673
    Einmimiria
    04-10-2018, 01:51 AM Go to last post

  13. Useless Support, Unwilling to Fix Error i2501

    I'm a full time college student and part time worker. When I need to get something done I get it done. However, the same can not be said about Square...

    Started by Astral1911‎, 04-05-2018 02:18 AM
    technical
    • Replies: 4
    • Views: 4,316
    Einmimiria
    04-06-2018, 06:47 AM Go to last post

  14. Account reactivation Problem

    Hello! I need help! A friend of mine cancelled his account by mistake and he cant reactivate ! His character still exists and all but every...

    Started by El_Cacto‎, 04-05-2018 07:57 AM
    • Replies: 3
    • Views: 2,232
    Einmimiria
    04-06-2018, 01:44 AM Go to last post

  15. DID NOT RECIEVE CRYSTA

    I paid 10.00 for crysta and my bank account shows that the money was takin out but i DID NOT recieve my crysta.

    Started by Princrlubu‎, 04-05-2018 03:35 PM
    • Replies: 1
    • Views: 1,195
    Einmimiria
    04-06-2018, 01:35 AM Go to last post

  16. Error 406 and also won't take crysta

    Okay, this is my first time "trying" to add my sub to keep playing this game. I bought the base game, got to 50, and bought stormblood. My month is...

    Started by Wildrage‎, 03-23-2018 11:45 PM
    • Replies: 10
    • Views: 3,241
    Einmimiria
    04-04-2018, 05:35 AM Go to last post

  17. Unable to World Transfer

    I keep getting the message that I'm unable to transfer do to a Pending name change and Unclaimed Optional Items. I've cleaned my entire Mailbox and...

    Started by PyroShift‎, 03-28-2018 12:06 PM
    • Replies: 1
    • Views: 884
    Einmimiria
    03-29-2018, 03:20 AM Go to last post

  18. i2501, Change to Recurring Subscription issue

    Hi, I'm sure this will be moved to "Separate Support Required" but I thought I'd better ask anyway. I attempted to resubscribe today with 32 days...

    Started by Acebris_Etheyr‎, 03-17-2018 12:36 AM
    • Replies: 2
    • Views: 1,390
    Einmimiria
    03-27-2018, 08:17 AM Go to last post

  19. Again 401 error

    I still occur this and still have no respond from u guys..my first topic already been removed and i cant understand why! Until now i still cant...

    Started by Elvishuy‎, 03-27-2018 05:17 AM
    • Replies: 1
    • Views: 1,004
    Einmimiria
    03-27-2018, 06:50 AM Go to last post

  20. Cant purchase items on mog station

    I cant purchase using my credit card anymore althought i already had so many of payment before? And this problem still occur and get error in payment...

    Started by Elvishuy‎, 03-23-2018 10:14 AM
    • Replies: 18
    • Views: 15,438
    Einmimiria
    03-27-2018, 01:36 AM Go to last post
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