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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,866
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. Dual Monitor Audio-Video desync

    When playing FFXIV on one monitor (full screen and borderless) and watching twitch/youtube/netflix on the other, the video always desyncs audio and...

    Started by JuliusMagni‎, 05-06-2018 12:52 PM
    • Replies: 7
    • Views: 4,898
    Ariellendera
    05-17-2018, 02:04 AM Go to last post

  2. 90002 Error code + 2002 Error Code

    Past 2 weeks I have been getting an error code 90002. After I get that error it will follow by 2002 / 2004 error codes. Usually this happens in the...

    Started by Beast051‎, 05-15-2018 12:29 AM
    • Replies: 3
    • Views: 1,616
    Einmimiria
    05-16-2018, 09:06 AM Go to last post

  3. Error i2501 When Trying To Submit a payment.

    I have had this error for a couple days now and honestly this is getting ridiculous. I went to renew my sub with a debit card( the one I have used...

    Started by Natsu-Misora‎, 05-13-2018 04:24 AM
    • Replies: 3
    • Views: 1,179
    Einmimiria
    05-16-2018, 03:33 AM Go to last post

  4. Can't Buy Expansion

    I just recently hit level 50, and I've been trying to buy the expansion for the last 3 days. My payments go through, but the orders stay at pending...

    Started by Grimstar‎, 05-14-2018 12:46 AM
    • Replies: 7
    • Views: 3,690
    Einmimiria
    05-16-2018, 02:09 AM Go to last post

  5. Did not learn abilities for leveling up

    Has anyone had issues when leveling up and not gaining the skills for that level. I went monk and at lev 30 and 35 you are to gain two new skills...

    Started by Daswon‎, 05-14-2018 12:55 AM
    • Replies: 3
    • Views: 1,388
    Ariellendera
    05-15-2018, 06:12 AM Go to last post

  6. "An Unexpected Error Has Occured"

    I've been getting this error message consistently, and it is driving me batty. It's especially maddening when I'm in the middle of a craft when the...

    Started by Bakugekiki‎, 05-14-2018 11:01 AM
    • Replies: 1
    • Views: 1,478
    Ariellendera
    05-15-2018, 06:00 AM Go to last post

  7. Made wrong purchase

    Hi, I made a wrong purchase of the game in EU which should have been NA. I realized this after attempting to input the activation code. Is there a...

    Started by plaide‎, 05-13-2018 09:55 AM
    • Replies: 3
    • Views: 1,120
    Ariellendera
    05-15-2018, 05:32 AM Go to last post

  8. ENABLE TO CREATE CHARACTER CONFI DATA

    Good Mornyng. my case i cant no logg whit my character to the game, i play in ps4 always but i purchase a new powered PC and purchase the game in...

    Started by Chema_Guti‎, 05-14-2018 09:47 PM
    #confidata, #enable
    • Replies: 2
    • Views: 1,579
    Ariellendera
    05-15-2018, 03:08 AM Go to last post

  9. Error 401

    Have been getting the 401 error for more than a month. None of my cards are working. Contacted banks and they are all fine. Husband was able to...

    Started by Bumbll-b‎, 04-24-2018 04:51 PM
    401error
    • Replies: 2
    • Views: 1,796
    Einmimiria
    05-08-2018, 07:08 AM Go to last post

  10. 401 Error

    I'm not sure this goes here but getting a bit panicked I know there is a problem with trying to buy crysta right now but this is my only method of...

    Started by Seraphimprince‎, 05-08-2018 12:10 AM
    • Replies: 1
    • Views: 934
    Einmimiria
    05-08-2018, 01:41 AM Go to last post

  11. Unable to create character(Lich)

    Any idea how long will be before restrictions of creating new characters on Lich server will be lifted? I already have character there and I wanted...

    Started by lordcrow‎, 04-29-2018 10:37 PM
    • Replies: 3
    • Views: 8,952
    Ariellendera
    05-01-2018, 06:46 AM Go to last post

  12. Error 401 AND i2501

    I'm sorry if this seems rude but these problems are kinda ridiculous and I've had them for days. I have never once had payment issues on a game or...

    Started by AlyssaWildheart‎, 04-30-2018 08:54 AM
    • Replies: 1
    • Views: 1,442
    Ariellendera
    05-01-2018, 05:59 AM Go to last post

  13. Error Code: i2501 - Can't add payment method or upgrade account

    Hey all! So I'm a new FFXIV'er and honestly it's been a pretty rocky experience. After leveling from 1-20 on the trial I decided to purchase the...

    Started by Parms‎, 04-29-2018 12:58 AM
    • Replies: 13
    • Views: 9,058
    Ariellendera
    05-01-2018, 02:25 AM Go to last post

  14. Same World Character Creation

    I have a standard legacy account and my server isn't closed for character creation but I can't create a second character on my server. I'm receiving...

    Started by Sapirka‎, 04-29-2018 02:27 AM
    character creation
    • Replies: 4
    • Views: 5,129
    Ariellendera
    05-01-2018, 02:13 AM Go to last post

  15. Character Transferred to wrong world

    Hello, I'd like to first start off with how terrible the customer service for ff14 is and even Square Enix as a whole. I am a returning player...

    Started by Zoiinc‎, 04-28-2018 12:07 PM
    character transfer, customer service, error, world
    • Replies: 2
    • Views: 1,822
    Ariellendera
    05-01-2018, 02:04 AM Go to last post

  16. An unexpected error has occurred. Exiting Final Fantasy XIV.

    While playing Final Fantasy XIV, my game will crash and display the error message seen in the following picture: CPU: i7-7700K GPU: GTX 1080...

    Started by Rombaglonic‎, 04-26-2018 03:30 AM
    crash, kernel32.dll, ntdll.dll, unexpected error, xaudio2_7.dll
    • Replies: 9
    • Views: 7,527
    Ariellendera
    05-01-2018, 01:53 AM Go to last post

  17. Is my account permanently banned?

    1. I bought the MAC version of the game and activated the key in Mog Station on April 14. 2. I was dissatisfied with Mac version game client and...

    Started by vlvicvas‎, 04-26-2018 01:30 AM
    account, ban, refund
    • Replies: 3
    • Views: 5,951
    Einmimiria
    04-26-2018, 01:48 AM Go to last post

  18. STEAM-Square Enix Connection issue during Subscription Renewal

    I'm trying to renew my subscription but am running into this error, after entering my Steam credentials (and the code that they provide), I have...

    Started by ClaritySE‎, 04-07-2018 01:18 AM
    • Replies: 2
    • Views: 3,192
    Einmimiria
    04-18-2018, 08:14 AM Go to last post

  19. Unable to Purchase from Mogstation

    I created a ticket, but I'm hoping to get it resolved faster than 48hrs... I get the You cannot use this function. Please contact the SQUARE...

    Started by Panz‎, 04-10-2018 04:45 AM
    • Replies: 1
    • Views: 2,161
    Einmimiria
    04-10-2018, 05:26 AM Go to last post

  20. error i2501 on crysta and steam

    Hi! I came back to play when the Free Login campaign hit and felt the urge to go full time. So yesterday I purchased Steam Wallet funds to my...

    Started by D7moltine‎, 04-07-2018 01:55 PM
    • Replies: 2
    • Views: 2,464
    Einmimiria
    04-10-2018, 02:17 AM Go to last post
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