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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,954
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. (SE's ISP) NTT Network is unstable and causing major rubberbanding/lag/disconnects

    Windows client Illinois, USA Comcast Internet Wired directly in modem ports all forwarded Cookies cleared etc. I cannot play with this poor...

    Started by Kerwin‎, 05-17-2018 10:08 AM
    1 Deleted Post(s)
    • Replies: 33
    • Views: 15,183
    Ariellendera
    05-30-2018, 08:34 AM Go to last post

  2. Latency/Packet Loss Issues [Chaos Datacenter]

    Hello. Since Patch 4.15 it has been known that there have been intermittent issues regarding latency across multiple DCs. A multitude of posts...

    Started by Zevyroth‎, 02-12-2018 08:44 AM
    1 Deleted Post(s)
    • Replies: 237
    • Views: 108,261
    Ariellendera
    05-30-2018, 08:10 AM Go to last post

  3. Estate released Early

    I've submitted reports to GM's in game and on the email support options. Each time i get a canned support boundaries response. On the 21st I...

    Started by Oopsy‎, 05-25-2018 09:32 AM
    • Replies: 8
    • Views: 2,134
    Ariellendera
    05-30-2018, 05:29 AM Go to last post

  4. not reciving mog station items

    I bought a summoner job boost on the 16th of may. I still havent recived it. It shows in my payment history in the mogstation as well as on my credit...

    Started by Calva‎, 05-21-2018 03:00 AM
    • Replies: 2
    • Views: 1,080
    Einmimiria
    05-22-2018, 02:18 AM Go to last post

  5. Persisting errors on loading

    I've had this problem a couple of times now and re-installing the game has solved it until now. I can boot the game, but once I select my character...

    Started by sporknerd‎, 05-17-2018 01:03 AM
    • Replies: 3
    • Views: 1,067
    Einmimiria
    05-18-2018, 06:29 AM Go to last post

  6. Ps4 white load screen can't access any ffxiv related services

    This problem started after the 4.3 special site was updated on 5/4/18 prior to the last live letter. I can't access the game on my ps4 using my...

    Started by Kluaf‎, 05-16-2018 06:18 AM
    connection issue, ps4, version, white screen
    • Replies: 10
    • Views: 7,692
    Einmimiria
    05-18-2018, 06:01 AM Go to last post

  7. Whole game re-download problem return

    Bad news all, my game is currently downloading everything again. I though this problem was fixed. It is downloading 26147.70MB as we speak. This...

    Started by Erudito‎, 04-09-2018 12:07 AM
    • Replies: 14
    • Views: 5,750
    Einmimiria
    05-18-2018, 04:05 AM Go to last post

  8. job progression halted

    Character is Gliss Turnhept, blm completed job level 30 but unable to do level 35. current lvl is 40. ck'd for any special requirements and non...

    Started by Eedermans‎, 05-17-2018 07:06 AM
    • Replies: 3
    • Views: 1,134
    Tsubaki75
    05-17-2018, 09:44 AM Go to last post

  9. Regarding Reports on Recent Connection Problems with the NA Data Center

    Hello everyone, Thank you for your continued patience with the ongoing connection issues many of you have been reporting with the NA Data Centers....

    Started by Enkrateia‎, 11-21-2017 10:29 AM
    8 Deleted Post(s)
    • Replies: 383
    • Views: 95,662
    Ariellendera
    05-17-2018, 09:00 AM Go to last post

  10. PS4 White load in screen

    When I start up ff14 the load in screen goes white and won’t let me log in. It says “cannot connect to the server within the time limit” I’ve tested...

    Started by Kittymoob‎, 05-07-2018 09:03 AM
    login difficulties, ps4
    • Replies: 5
    • Views: 3,595
    Ariellendera
    05-17-2018, 06:00 AM Go to last post

  11. Dual Monitor Audio-Video desync

    When playing FFXIV on one monitor (full screen and borderless) and watching twitch/youtube/netflix on the other, the video always desyncs audio and...

    Started by JuliusMagni‎, 05-06-2018 12:52 PM
    • Replies: 7
    • Views: 5,038
    Ariellendera
    05-17-2018, 02:04 AM Go to last post

  12. 90002 Error code + 2002 Error Code

    Past 2 weeks I have been getting an error code 90002. After I get that error it will follow by 2002 / 2004 error codes. Usually this happens in the...

    Started by Beast051‎, 05-15-2018 12:29 AM
    • Replies: 3
    • Views: 1,703
    Einmimiria
    05-16-2018, 09:06 AM Go to last post

  13. Error i2501 When Trying To Submit a payment.

    I have had this error for a couple days now and honestly this is getting ridiculous. I went to renew my sub with a debit card( the one I have used...

    Started by Natsu-Misora‎, 05-13-2018 04:24 AM
    • Replies: 3
    • Views: 1,227
    Einmimiria
    05-16-2018, 03:33 AM Go to last post

  14. Can't Buy Expansion

    I just recently hit level 50, and I've been trying to buy the expansion for the last 3 days. My payments go through, but the orders stay at pending...

    Started by Grimstar‎, 05-14-2018 12:46 AM
    • Replies: 7
    • Views: 3,798
    Einmimiria
    05-16-2018, 02:09 AM Go to last post

  15. Did not learn abilities for leveling up

    Has anyone had issues when leveling up and not gaining the skills for that level. I went monk and at lev 30 and 35 you are to gain two new skills...

    Started by Daswon‎, 05-14-2018 12:55 AM
    • Replies: 3
    • Views: 1,464
    Ariellendera
    05-15-2018, 06:12 AM Go to last post

  16. "An Unexpected Error Has Occured"

    I've been getting this error message consistently, and it is driving me batty. It's especially maddening when I'm in the middle of a craft when the...

    Started by Bakugekiki‎, 05-14-2018 11:01 AM
    • Replies: 1
    • Views: 1,532
    Ariellendera
    05-15-2018, 06:00 AM Go to last post

  17. Made wrong purchase

    Hi, I made a wrong purchase of the game in EU which should have been NA. I realized this after attempting to input the activation code. Is there a...

    Started by plaide‎, 05-13-2018 09:55 AM
    • Replies: 3
    • Views: 1,244
    Ariellendera
    05-15-2018, 05:32 AM Go to last post

  18. ENABLE TO CREATE CHARACTER CONFI DATA

    Good Mornyng. my case i cant no logg whit my character to the game, i play in ps4 always but i purchase a new powered PC and purchase the game in...

    Started by Chema_Guti‎, 05-14-2018 09:47 PM
    #confidata, #enable
    • Replies: 2
    • Views: 1,642
    Ariellendera
    05-15-2018, 03:08 AM Go to last post

  19. Error 401

    Have been getting the 401 error for more than a month. None of my cards are working. Contacted banks and they are all fine. Husband was able to...

    Started by Bumbll-b‎, 04-24-2018 04:51 PM
    401error
    • Replies: 2
    • Views: 1,875
    Einmimiria
    05-08-2018, 07:08 AM Go to last post

  20. 401 Error

    I'm not sure this goes here but getting a bit panicked I know there is a problem with trying to buy crysta right now but this is my only method of...

    Started by Seraphimprince‎, 05-08-2018 12:10 AM
    • Replies: 1
    • Views: 989
    Einmimiria
    05-08-2018, 01:41 AM Go to last post
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