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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,911
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. Recovered account, crysta purchased

    Sent support ticket, no need for post.

    Started by ItzMagic‎, 11-09-2018 06:22 AM
    • Replies: 0
    • Views: 1,038
    ItzMagic
    11-09-2018, 06:22 AM Go to last post

  2. Limsa Lominsa White Graphical Artifacts

    I played a few years back and was getting blinking white artifacts showing in Limsa Lominsa. I figured my graphics cards (pair) were overheating a...

    Started by trex4624‎, 11-01-2018 11:07 AM
    • Replies: 5
    • Views: 3,029
    thrashette
    11-06-2018, 11:47 PM Go to last post

  3. Friend's Transfer Failed, Character Disappeared

    Hello! A group of friends and myself moved to Faerie. One of us transferred later, and his transfer failed last night. Since it's the weekend,...

    Started by Sollar‎, 11-04-2018 04:06 AM
    • Replies: 2
    • Views: 1,401
    Einmimiria
    11-06-2018, 06:53 AM Go to last post

  4. I keep NOT receiving any help with my technical issue about not getting in-game item.

    What is going on?!! Everytime I post here in Technical support for getting help on an issue where I did not receive an item in game, my post is...

    Started by EXTREME_MDP‎, 10-16-2018 12:27 PM
    • Replies: 11
    • Views: 2,787
    Dynratygus
    10-30-2018, 04:19 AM Go to last post

  5. World Transfer Still Not working

    It is definitely still not working for some of us. I've just tested it again, on a variety of server destinations, only to receive the very same "The...

    Started by iAlice‎, 10-27-2018 06:33 AM
    • Replies: 1
    • Views: 1,624
    Einmimiria
    10-27-2018, 08:55 AM Go to last post

  6. World Transfer Service

    When will the world transfer service be back up and available?

    Started by Citrogen‎, 10-25-2018 03:48 PM
    services, support, world transfer
    • Replies: 12
    • Views: 4,909
    Einmimiria
    10-27-2018, 03:18 AM Go to last post

  7. FFXV DLC take up install space for FFXIV (Follow-Up).

    Last thread: http://forum.square-enix.com/ffxiv/threads/375824-FFXV-DLC-take-up-install-space-for-FFXIV. I described my matter to the PlayStation...

    Started by OskarXCI‎, 10-10-2018 05:39 AM
    dlc, ffxv, install issues
    • Replies: 5
    • Views: 5,275
    Spiroth
    10-20-2018, 11:29 PM Go to last post

  8. Error 601, recurring payment method

    Hi, tonight i reicieved a mail notification that the payment cant be done. The recurring pay have my old credit card, but i changed it 6months ago. ...

    Started by JedahJohnny‎, 10-13-2018 05:52 PM
    • Replies: 6
    • Views: 5,045
    Einmimiria
    10-16-2018, 01:47 AM Go to last post

  9. Can I link my steam account to my mogstation account?

    I would like to know if its possible to link my mogstation account that I have all the dlc on to my steam so I can use my game and money through...

    Started by Rextimina‎, 10-09-2018 08:06 PM
    • Replies: 1
    • Views: 6,021
    Einmimiria
    10-10-2018, 01:32 AM Go to last post

  10. Did not receive Bridesmaid Moogle minion after attending a wedding.

    Hi, I attended a wedding that I had an invitation to, on Wed., October 3, 2018, but after the ceremony, I did not receive the Bridesmaid Moogle...

    Started by EXTREME_MDP‎, 10-07-2018 02:41 PM
    • Replies: 2
    • Views: 5,037
    Einmimiria
    10-09-2018, 03:38 AM Go to last post

  11. PS4 Copying Update File

    Last night after downloading the relatively small patch for 4.41 my PS4 took about 20+ minutes to copy the "update file". This has never happened...

    Started by Caesar2‎, 10-04-2018 09:11 AM
    • Replies: 1
    • Views: 2,853
    Einmimiria
    10-04-2018, 09:26 AM Go to last post

  12. Mogstation

    I paid for the world transfer service and was charged for it. I didn’t get a confirmation of payment email, it’s not showing in my payment history,...

    Started by Komai‎, 09-28-2018 02:30 PM
    • Replies: 1
    • Views: 980
    Einmimiria
    09-29-2018, 02:13 AM Go to last post

  13. FFXV DLC take up install space for FFXIV.

    The game is supposed to be about 35 GB after migration update (plus 4.4) for the PS4. For some reason the FFXV DLC appears to be listed for FFXIV,...

    Started by OskarXCI‎, 09-27-2018 03:36 AM
    install issues, ps4
    • Replies: 1
    • Views: 1,829
    Einmimiria
    09-27-2018, 07:45 AM Go to last post

  14. mog station i2501 error occurred when trying to buy optional item

    I have created a ticket in support centre (ticket number: 8764391). This i2501 error occurred last week, when I tried to buy optional items with...

    Started by TioPlatoInAsura‎, 09-25-2018 11:43 AM
    i2501, payment
    • Replies: 1
    • Views: 1,725
    Einmimiria
    09-26-2018, 07:31 AM Go to last post

  15. Made a mistake, restore would be helpful

    Hello I transferred servers and forgot roughly 15 million Gil worth of items in the FC chest. (A friend already has said items in their posession....

    Started by Daniolaut‎, 09-26-2018 05:11 AM
    • Replies: 2
    • Views: 858
    Einmimiria
    09-26-2018, 05:54 AM Go to last post

  16. XIV Companion: App crashing on startup

    I can't open the app at all. Currently on iPhone 7 iOS 12.0 I tried: 1) Rebooting my phone 2) Deleting Safari website data & cache 3)...

    Started by LuxConcordiae‎, 09-23-2018 01:08 AM
    android, app, companion, ffxiv, iphone
    • Replies: 1
    • Views: 1,798
    Einmimiria
    09-25-2018, 06:15 AM Go to last post

  17. Error i2501 When trying to activate my registration key.

    I'm aware that this has happened to others in the past, I've tried their solutions but nothing seems to work. So I bought 2 keys for myself and my...

    Started by Jbien‎, 09-24-2018 08:06 PM
    • Replies: 1
    • Views: 1,574
    Einmimiria
    09-25-2018, 01:49 AM Go to last post

  18. ps4 version keeps downloading update

    my ps4 keeps repeatedly downloading a 12gb update. It installs, i can play the game. Then i notice its downloading another 12gb update. This has...

    Started by Lilseph‎, 09-19-2018 01:53 PM
    • Replies: 1
    • Views: 1,062
    Einmimiria
    09-20-2018, 02:07 AM Go to last post

  19. Problem with Client Sound and Install Size after PS4 Update.

    Hello, I have already posted this in two other Topics, but I wanted to give specific visibility to these issues. PS4 Warrior of Light here. ...

    Started by Spiroth‎, 09-05-2018 06:30 AM
    1 Deleted Post(s)
    • Replies: 12
    • Views: 5,158
    Spiroth
    09-14-2018, 12:11 PM Go to last post

  20. Housing Refund and Items Missing

    I've got a ticket open through the in game support, so not sure if it will help posting in here as well. My FC Housing was demolished 31 days ago,...

    Started by khovel‎, 09-11-2018 10:45 PM
    housing demolition
    • Replies: 7
    • Views: 4,498
    Einmimiria
    09-12-2018, 08:13 AM Go to last post
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