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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,866
    12-05-2017, 04:35 AM Go to last post
  1. Exception raised

    After the new update, I get this every time I try to log in: "Exception raised Unhandled page fault on read access to 0xe3c82de0 at address...

    Started by Jemusi‎, 04-25-2019 05:39 AM
    • Replies: 8
    • Views: 1,631
    05-02-2019, 09:27 AM Go to last post
  2. 0 mgp and 0 experience points awarded

    Game developers look I don't know what's going on with you I mean I don't know if y'all took a day off or what but my character Rydia Of'Mist is...

    Started by tyrantdragon‎, 04-26-2019 05:18 PM
    • Replies: 1
    • Views: 803
    04-27-2019, 06:40 AM Go to last post
  3. Very high ping

    Hello, good evening. I'm having trouble with the routing to the server. A month ago i've contacted my ISP and complained about the routing to the...

    Started by Munike‎, 04-26-2019 07:23 AM
    • Replies: 3
    • Views: 1,625
    04-27-2019, 06:07 AM Go to last post
  4. Wine/Lutris Launcher HTTPS 404 error

    I know this is a known issue right now per Lutris forums but Square, I just wanted to let you guys know that this bug is alienating some players. I'm...

    Started by f00dl3‎, 04-24-2019 07:38 AM
    directx 11 crash, linux
    • Replies: 2
    • Views: 2,239
    04-24-2019, 10:03 AM Go to last post
  5. Can't Use World Transfer Service

    Tried to use the world transfer service this morning and it said my application was submitted and to wait. Well the service went down not long after...

    Started by JustAName‎, 04-23-2019 08:33 PM
    • Replies: 1
    • Views: 1,108
    04-24-2019, 07:37 AM Go to last post
  6. error 3109

    I have had a PS4 account for awhile now with everything up to shadowbringers pre-ordered and still have active time on my sub. Just this last...

    Started by mixnmatch9‎, 04-15-2019 06:30 AM
    3109
    • Replies: 1
    • Views: 1,341
    04-16-2019, 09:40 AM Go to last post
  7. Bought Shadowbrings in Steam, but Mogstation is not accepting the CD Keys Provided

    Finally decided to preorder Shadowbringers and bought the preorder copy in steam, copy and pasted the Standard Edition Content into the Mogstation...

    Started by RareItems‎, 04-13-2019 08:33 PM
    • Replies: 5
    • Views: 4,554
    04-16-2019, 09:17 AM Go to last post
  8. Constant CE-34224-5 error code on ps4

    Hi all, Before and even after i have initialized my ps4 i've been getting error code CE-34224-5 which closes the game and i have to log in again...

    Started by Aruru-Aru‎, 04-02-2019 09:15 PM
    • Replies: 1
    • Views: 3,800
    04-03-2019, 06:20 AM Go to last post
  9. Hydatos Quest Bug

    On 3/31 I started the level 57 Hydatos quest and I traveled to the Western Columns at 10.6-29.6 to speak with Krile. I started the conversation with...

    Started by Shengsi‎, 04-02-2019 03:21 AM
    • Replies: 1
    • Views: 1,532
    04-02-2019, 07:06 AM Go to last post
  10. PSU Buzzing during game

    So here recently I tried upgrading my gpu from a 1050ti to a 1070ti. When I got the 1070 put in my 750w EVGA psu fried (smelt awful >.<). So oh...

    Started by Sanctify‎, 03-28-2019 02:02 PM
    • Replies: 1
    • Views: 796
    03-29-2019, 07:00 AM Go to last post
  11. Constant disconnection in Air Force One

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: Most recent time is at...

    Started by Bacent‎, 01-10-2019 04:17 PM
    • Replies: 31
    • Views: 9,019
    03-28-2019, 06:35 AM Go to last post
  12. Character Restore

    Many years ago I deleted my character and had her restored with no issue. Thank you Square-Enix. On February 18th of this year I accidentally...

    Started by ArielLoha‎, 03-06-2019 02:43 PM
    character restore
    • Replies: 1
    • Views: 3,941
    03-07-2019, 05:32 AM Go to last post
  13. Multiple items wont load

    I cant for the life of me figure this out. Menus, music, NPCs or enemies wont load. takes 1 to 2 minutes to do things like open the map. i have...

    Started by KgtheJerk‎, 02-20-2019 03:52 PM
    • Replies: 9
    • Views: 1,907
    03-06-2019, 07:42 AM Go to last post
  14. can not buy shadowbringers

    When I try to purchase the new Addon I get an Error message that something is not ok with my account. Then I try to log into the site shown which...

    Started by Verfall1986‎, 03-05-2019 02:56 AM
    • Replies: 1
    • Views: 783
    03-05-2019, 07:49 AM Go to last post
  15. PS4 NP-36116-7 error

    Currently getting the error NP-36116-7 when trying to start the game on PS4 (Pro). There isn't particularly much at all from googling as to what this...

    Started by Ash_‎, 03-01-2019 08:22 PM
    • Replies: 72
    • Views: 31,603
    03-02-2019, 09:26 AM Go to last post
  16. Hacked & Character Deleted

    can anyone help me on how i get my character back? my PSN & SE account was hacked, and my character was deleted, anyone have any suggestions? i...

    Started by MinfiliaKami‎, 03-01-2019 02:21 AM
    character deleted, data lost, hacked, mog station
    • Replies: 7
    • Views: 1,876
    03-01-2019, 07:17 AM Go to last post
  17. Hacked & Character Deleted

    can anyone help me on how i get my character back? my PSN & SE account was hacked, and my character was deleted, anyone have any suggestions?...

    Started by MinfiliaKami‎, 03-01-2019 02:38 AM
    character, deleted, hacked, technical support
    • Replies: 5
    • Views: 2,835
    03-01-2019, 07:11 AM Go to last post
  18. PS4 File Size STILL 57.29 GB. STILL shares DLC with FINAL FANTASY XV.

    Hello? Why did my topic get moved and I wasn't contacted about this? ...

    Started by Spiroth‎, 10-20-2018 11:20 PM
    • Replies: 12
    • Views: 7,688
    02-13-2019, 09:19 AM Go to last post
  19. Impossible to recover email through SE Support Center

    My PC was crashing a lot while playing FFXIV, so I decided to download it on my laptop and take my pc in repairs later. Now I made the horrible...

    Started by Dreamsoap‎, 01-31-2019 11:01 AM
    • Replies: 1
    • Views: 955
    02-01-2019, 05:36 AM Go to last post
  20. Lost retainers

    Hi i lost my retainers when transfering from 1 server to another and been attempting to get my issues resolved for the past couple of months...

    Started by Yhisa‎, 01-24-2019 06:34 AM
    • Replies: 1
    • Views: 1,100
    01-24-2019, 07:25 AM Go to last post

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