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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 7,034
    12-05-2017, 04:35 AM Go to last post
  1. [Mac 64bit version]Display half crooked

    Encountered this issue when I logged in after Shadowbringers early access started with the new 64bit launcher for Mac. About half of the game screen...

    Started by Erin_Nekoyanagi‎, 06-29-2019 04:54 PM
    mac, mac64bit, shadowbringers
    • Replies: 12
    • Views: 6,704
    07-09-2019, 07:06 AM Go to last post
  2. 64bit Mac Client - Ground "waves"

    Hello! For the most part, I am loving the changes and improvements that came with the 64-bit Mac client! However, I have noticed that occasionally...

    Started by Fullmoon64‎, 07-07-2019 02:05 AM
    • Replies: 1
    • Views: 1,480
    07-09-2019, 05:33 AM Go to last post
  3. Mac OS 64 bit client is.... bent?

    Mac OSX 10.14.05 (Mojave) Mid 2014 Macbook Pro i7 2.2Ghz 16gb DDR3 Iris pro 5200 Honestly, performance is drastically better. The game runs...

    Started by cabbagehands‎, 06-28-2019 11:57 PM
    64bit, client, mac, osx
    • Replies: 2
    • Views: 2,159
    07-09-2019, 05:20 AM Go to last post
  4. Unable to patch game [30413][25008][10009]

    I am unable to patch the game (5.0 Shadowbringers) and get these errors. I have had a bit of a search and come across this thred:...

    Started by LYagami‎, 06-29-2019 03:40 PM
    • Replies: 8
    • Views: 2,702
    07-05-2019, 07:26 PM Go to last post
  5. Ejected from queue for "inactive account" when account is active

    Date & Time: 8:20PM CST Frequency: On login World name: Midgardsormr Character name: Garden Gnome Party or solo: Solo Area and coordinates:...

    Started by whyami‎, 07-04-2019 10:27 AM
    • Replies: 1
    • Views: 994
    07-05-2019, 11:26 AM Go to last post
  6. PS4 Character Creation/Aesthetician causing CE-34878-0 error

    My fiance has been experiencing crashes on her PS4 with the error CE-34878-0 only during CC and Aesthetician when editing a Viera. This error does...

    Started by Icepank‎, 07-05-2019 06:31 AM
    • Replies: 1
    • Views: 937
    07-05-2019, 08:56 AM Go to last post
  7. Aesthetician error on PS4

    Any time I stay longer than a minute changing my hair/looks the game gives my PS4 an error. It's annoying that I have to be lightning quick to be...

    Started by Leloa‎, 07-02-2019 08:51 PM
    error, ps4, support
    • Replies: 6
    • Views: 2,925
    07-05-2019, 03:08 AM Go to last post
  8. Live Chat?

    I opened a ticket and i got this answer: I can´t use the phone, but i also can´t find anywhere on the support site the option to live chat. ...

    Started by Zaphre‎, 07-04-2019 02:56 AM
    1 Deleted Post(s)
    • Replies: 1
    • Views: 2,703
    07-04-2019, 07:17 AM Go to last post
  9. error code i2501

    The other day I've tried to buy the Mount: SDS Fenrir (Account-wide) then the error code pop. I thought it was just a bug at first and think nothing...

    Started by LunaTears‎, 07-03-2019 04:06 PM
    • Replies: 1
    • Views: 1,457
    07-04-2019, 06:03 AM Go to last post
  10. Mogstation Retainer service

    Hi, when I try to pay additional retainer I get an error, and it does not let me continue. The Square Enix Account Management System is currently...

    Started by Graciela‎, 06-30-2019 08:55 AM
    • Replies: 1
    • Views: 1,741
    07-02-2019, 08:39 AM Go to last post
  11. Game says I don't have expansion after leveling Dancer to 70

    Hi there - I pre-ordered Shadowbringers from Amazon, received the code a week ago, received my in game items, downloaded the updates when the early...

    Started by Ludovik‎, 07-01-2019 11:37 AM
    • Replies: 5
    • Views: 1,862
    07-02-2019, 04:33 AM Go to last post
  12. Suspicious activity?

    Was playing the game when I got kick out of the game and tried log back in I get message saying due suspicious activity my log in was suspended then...

    Started by Katro‎, 07-02-2019 01:01 AM
    • Replies: 8
    • Views: 2,462
    07-02-2019, 03:30 AM Go to last post
  13. Is Square going to address any of the 90002/90006 error issues?

    Been having an increase of 90002/90006 error issues, I have thought to have resolved the issue with the IE solution, which worked for a while. But...

    Started by tae97‎, 06-26-2019 08:57 PM
    • Replies: 5
    • Views: 1,539
    06-28-2019, 10:44 PM Go to last post
  14. Consistently High Ping

    For the last week or so my Sending and Receiving Ping has been ranging from the mid 300's, with the Receiving jumping up to around 6000 during peak...

    Started by Dalmasca‎, 06-22-2019 11:50 PM
    • Replies: 8
    • Views: 7,677
    06-28-2019, 08:45 AM Go to last post
  15. Transfer to regular service - Unable to Invalid code

    I'm trying to get my friend into the game. He pre-ordered the collector's edition (PC) WITH Shadowbringers, and he payed in Euro, so it is the...

    Started by FarelTheGecko‎, 06-23-2019 05:56 PM
    • Replies: 1
    • Views: 1,889
    06-25-2019, 08:33 AM Go to last post
  16. Got kicked off the game and lost gil and fc gil

    I posted this on reddit but people have suggested I put it up here so here's the gist of it: Hello, I was wondering if anyone else had been...

    Started by Firinne‎, 06-21-2019 04:05 PM
    • Replies: 2
    • Views: 1,654
    06-22-2019, 04:23 AM Go to last post
  17. 90002 Every hour. On the hour.

    Please stop.

    Started by Misty78‎, 06-17-2019 11:56 AM
    • Replies: 4
    • Views: 1,591
    06-21-2019, 09:37 AM Go to last post
  18. Canadian Credit Card Not Working? Or?

    Tried purchasing Shadowbringers from the NA SE store with multiple credit/debit cards, error each time saying credit card info was wrong. Tried...

    Started by Arykk‎, 06-19-2019 10:31 AM
    • Replies: 3
    • Views: 2,410
    06-20-2019, 08:56 AM Go to last post
  19. Consistent Lost Connection 90002 and 90006

    This is the second post I have created for this. I have been having problems with connection for that last two weeks; really since the end of May. I...

    Started by HyleahMyia‎, 06-13-2019 12:46 AM
    disconnect, error 90002, error 90006
    • Replies: 9
    • Views: 8,896
    06-19-2019, 12:16 AM Go to last post
  20. My friend has a PS4 trial acc and a Steam standard one, can he link both ?

    So my friend has a PS4 free trial on his PSN acc for the game but he decided to play it on PC long ago and bought the steam version and made a...

    Started by BrahmsCaldrick‎, 06-15-2019 10:56 PM
    • Replies: 3
    • Views: 1,674
    06-18-2019, 06:56 AM Go to last post

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