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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,948
    12-05-2017, 04:35 AM Go to last post
  1. error code i2501

    The other day I've tried to buy the Mount: SDS Fenrir (Account-wide) then the error code pop. I thought it was just a bug at first and think nothing...

    Started by LunaTears‎, 07-03-2019 04:06 PM
    • Replies: 1
    • Views: 1,432
    07-04-2019, 06:03 AM Go to last post
  2. Mogstation Retainer service

    Hi, when I try to pay additional retainer I get an error, and it does not let me continue. The Square Enix Account Management System is currently...

    Started by Graciela‎, 06-30-2019 08:55 AM
    • Replies: 1
    • Views: 1,699
    07-02-2019, 08:39 AM Go to last post
  3. Game says I don't have expansion after leveling Dancer to 70

    Hi there - I pre-ordered Shadowbringers from Amazon, received the code a week ago, received my in game items, downloaded the updates when the early...

    Started by Ludovik‎, 07-01-2019 11:37 AM
    • Replies: 5
    • Views: 1,813
    07-02-2019, 04:33 AM Go to last post
  4. Suspicious activity?

    Was playing the game when I got kick out of the game and tried log back in I get message saying due suspicious activity my log in was suspended then...

    Started by Katro‎, 07-02-2019 01:01 AM
    • Replies: 8
    • Views: 2,311
    07-02-2019, 03:30 AM Go to last post
  5. Is Square going to address any of the 90002/90006 error issues?

    Been having an increase of 90002/90006 error issues, I have thought to have resolved the issue with the IE solution, which worked for a while. But...

    Started by tae97‎, 06-26-2019 08:57 PM
    • Replies: 5
    • Views: 1,503
    06-28-2019, 10:44 PM Go to last post
  6. Consistently High Ping

    For the last week or so my Sending and Receiving Ping has been ranging from the mid 300's, with the Receiving jumping up to around 6000 during peak...

    Started by Dalmasca‎, 06-22-2019 11:50 PM
    • Replies: 8
    • Views: 7,332
    06-28-2019, 08:45 AM Go to last post
  7. Transfer to regular service - Unable to Invalid code

    I'm trying to get my friend into the game. He pre-ordered the collector's edition (PC) WITH Shadowbringers, and he payed in Euro, so it is the...

    Started by FarelTheGecko‎, 06-23-2019 05:56 PM
    • Replies: 1
    • Views: 1,824
    06-25-2019, 08:33 AM Go to last post
  8. Got kicked off the game and lost gil and fc gil

    I posted this on reddit but people have suggested I put it up here so here's the gist of it: Hello, I was wondering if anyone else had been...

    Started by Firinne‎, 06-21-2019 04:05 PM
    • Replies: 2
    • Views: 1,617
    06-22-2019, 04:23 AM Go to last post
  9. 90002 Every hour. On the hour.

    Please stop.

    Started by Misty78‎, 06-17-2019 11:56 AM
    • Replies: 4
    • Views: 1,552
    06-21-2019, 09:37 AM Go to last post
  10. Canadian Credit Card Not Working? Or?

    Tried purchasing Shadowbringers from the NA SE store with multiple credit/debit cards, error each time saying credit card info was wrong. Tried...

    Started by Arykk‎, 06-19-2019 10:31 AM
    • Replies: 3
    • Views: 2,370
    06-20-2019, 08:56 AM Go to last post
  11. Consistent Lost Connection 90002 and 90006

    This is the second post I have created for this. I have been having problems with connection for that last two weeks; really since the end of May. I...

    Started by HyleahMyia‎, 06-13-2019 12:46 AM
    disconnect, error 90002, error 90006
    • Replies: 9
    • Views: 8,775
    06-19-2019, 12:16 AM Go to last post
  12. My friend has a PS4 trial acc and a Steam standard one, can he link both ?

    So my friend has a PS4 free trial on his PSN acc for the game but he decided to play it on PC long ago and bought the steam version and made a...

    Started by BrahmsCaldrick‎, 06-15-2019 10:56 PM
    • Replies: 3
    • Views: 1,605
    06-18-2019, 06:56 AM Go to last post
  13. I haven't received my repalcement Tales of Adventure

    I bought some Tales of Adventure items but accidentally sent them to the wrong character. I contacted support and was told to delete the items, which...

    Started by arcadiaware‎, 06-16-2019 10:42 AM
    • Replies: 2
    • Views: 1,905
    06-18-2019, 06:46 AM Go to last post
  14. Callback Event: Didn't get reward

    So, a month or so ago, I sent a callback invite to my friend. He read the mail and accepted the free 7 days. Today, he started playing again and...

    Started by JulCaesar‎, 06-17-2019 01:30 AM
    callback, golden chocobo feathers
    • Replies: 5
    • Views: 2,081
    06-18-2019, 06:26 AM Go to last post
  15. pre-order payment issues, ticket made nearly a week ago but no response

    I'm having a bit of trouble paying for my pre-order of Shadowbringers made through the Square store. Being that I live in the Netherlands and we...

    Started by Georashi‎, 06-17-2019 01:33 AM
    payment issues
    • Replies: 3
    • Views: 1,679
    06-18-2019, 05:27 AM Go to last post
  16. 90002

    Please die. K, thx. Hate you, Qeria Banefire

    Started by Misty78‎, 06-07-2019 02:30 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,239
    06-13-2019, 07:23 AM Go to last post
  17. I can't log in to my square enix account to get the free copy of the HW expansion

    I can't log in to my square enix account to get the free copy of the HW expansion, the site put me in a queue and i have to wait 5 days, instead the...

    Started by Chrise‎, 06-07-2019 05:44 AM
    • Replies: 1
    • Views: 902
    06-07-2019, 05:57 AM Go to last post
  18. Character Recovery

  19. Cant activate Stormblood after activating Shadowbringers.

    Hello, beat this: Steam account, base game and Shadwobringers early access both bought and activated with steam keys. Didnt wanna wait for 28th...

    Started by prokokon‎, 06-05-2019 07:52 AM
    • Replies: 1
    • Views: 744
    06-05-2019, 08:29 AM Go to last post
  20. Eternal Bond Ceremony Upgrade

    Hello, a friend had gifted me the platinum bangle for the eternal bond ceremony but we had started the quest without him equipping one as well, as he...

    Started by Mikiru‎, 06-02-2019 04:02 AM
    eternal bond, gm needed, lost money, please help me
    • Replies: 1
    • Views: 1,424
    06-05-2019, 04:09 AM Go to last post

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