Forum Top: Separate Support Required

I've been suspended from the game and I have no idea why. I've not been given an email informing me or anything like that. I believe I've done...

Hello, My account was hacked monday. I change my log but i can't connect anymore. I open a ticket too but no answer. So i ask here if someone can...

As the title states. I recently bought the complete edition. I already had the base game + havensword. On the store page it stated I get 30 day game...

I created a second FFXIV account today as I want to play the story from the beginning on a new character without having all the veteran awards or...

Greetings, i have a problem and its driven me crazy. Im tryng yo support FF14 buying pre-order Endwalker (as well to get those earrings bonus) but...

I have NA account and somehow the page directed me to EU page and I made the purchase without noticing that it was different region and the code...

Hello, I have a problem that I entered the product key only for the basic version of the game but I did not enter the product keys for add-ons...

Hello, i purchased 1.500 crysta in 10/07/2021, but still didnt recieve them, i contacted the support via email in 11/07/2021, but still didnt get an...

Hi! So Today I noticed my subcription payment failed. I checked if my card had funds and in fact it does, so I tried to renew my subscription, but...

I've a friend attempting to play XIV for the first time, via a Trial Account. She's made the account successfully, but when attempting to log in on...

So, I bought an item on the online shop but, meanwhile in the card which I used the money got detracted, I didn't receive any email of the...

I bought an optional item and I didn't receive it yet, more than 24h passed and still nothing. Any Idea? Any possibility to receive help?

So I own a SE account and wanted to upgrade it to CE without knowing that it can be done through mog station so I bought a CE from the square enix...

Apologies if this is in the wrong spot! I'm just a little worried and paranoid. I'm a ps4 player and I've preordered the Endwalker CE. Everywhere...

Need help for this, bought my code through the site instead of steam, now since my code isn't steam I can't use it. :/

I'm an Indian playing on the EU Chaos DC sine last year and so far I haven't had any problems with billing from Mog Store. I tried to preorder...

I purchased the Rydia minion on the mog station, SE took the money from my bank account, and it appears in my transaction history but I AM NOT...

After reading the instructions for Steam accounts, we don't have the option to enter the pre-order collectors edition for the service account. Does...

I ordered via the SE Store and have yet to receive even a confirmation e-mail. Do I need to commit the pre-order payment in order to receive...

Hello everyone some time ago i used a boost to get to level 70 on a bard obataining all the mounts from the story and such, and recently i...