Forum Top: Separate Support Required

Good day, We're 2 ffxiv players at home and since yesterday we can't access the game. When opening the launcher, we're having this message: A...

I'm trying to buy a game card for my account off the store and can get to the last part where it says complete order, then it says internal error...

Greetings. I'm not sure when or how this happened, but after the most recent patch, I've been informed that my livestreams of FFXIV on all social...

On the PS4, had 44Gb of free space on my hdd. However, FF patch said could not download until I freed up 12Gb. Forcing me to uninstall a game of...

Hello! I was willing to get the FFXIV/FFVII theme for ps4 but is shows I never bought the Shadowbringer at the PSN, even playing it everyday. ...

So I have only been playing for about a month and a half with no issues at all. Since this new patch though I get horrible pings of 450+ with massive...

Has anyone else tried to purchase something on mog station and it constantly says you cannot perform this action?

Ever since the patch i have been crashing every 20 or 30 minutes. Never crashed once before patch. I cant run any content cause I fear ill just crash...

In the span of roughly 10-20 minutes: 1) I logged onto FF14. 2) Teleported to the Viera (Vii) village in Rak'Tika. Went to the dailies by the...

So since the one topic was closed here is my personal one as suggested by the support team. FYI I launch through Steam. So I after the update I...

I installed the update at 12:30 and was able to get in and play. At 6:00PM est time when I logged back in I had no issues until I teleported to...

Hello, I am experiencing an increase in my usual ping of roughly 50 to a ping of 90 now. This has been occuring for a few weeks now and has happened...

Tracert says it all. Tracing route to 204.2.229.86 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 9 ms 9...

As of update 5.18, my LGS has not been able to detect FFXIV running, nor has Discord. I'm assuming other programs that rely on process detection are...

Hello, I hope this is right thread.. I'm having problems with disconnecting. I recently got a ps4 pro and I lose connection about once every hour....

Recently my ICUE software doesn't work when i boot up ffxiv, i have a profile thats linked to the game file when it boots, but the profile never...

Good day, There has been a substantial ping increase that was first noticed around 3 weeks ago. No variation depending on the time of day/night....

For the last few weeks, I have noticed a lot more constant lag, delayed actions, everything seems slow, the actions don't seem to go off after...

Hello, i have just recently transferred from ps4 to PC (Windows 10). i have installed the launcher but i am having trouble downloading the game. I...