Forum Top: Separate Support Required

I just had a really weird issue in Mt Gulg and I wanna know if I'm just the only one So basically after the 2nd boss I pulled all the mobs and...

Hello everyone! I cannot accept this quest again: Lift Me to the Moon My roulette queue popped while in a cutscene for this quest and I was the...

Hi Recently come back to in phoenix to my character Wyvern Rising and all my main story progression seems to have disappeared I tried the support...

Hello! As stated above, I want to know if its possible to reset progress in a questline. The Qitari Beast Tribe features options that impact...

I have 178 recorded melding attempts so far and current total success rate is 10% when the expectation rate is claimed to be 17% for these attempts....

I am posting my ticket that I submitted on the forums because my 7 emails to storesupport@us.square-enix.com have gone unanswered. I ordered an item...

Hi, can a mod please tell me if this issue can be fixed. My wife has being progressing through the ARR Zodiac weapon quests. She is at the last...

Why??? I even was messing with the outside of my home at @Loki Blackthorne Marilith Lavender Beds Plot 10 Ward 14. How can your system not detect me...

Good morning dear human reading this, What can I do to be able to talk to gm in game, and not exchange sms-like messages with 12 hour delay? ...

I can't try anything on. Please advise.

My subscription expired a week ago and I’ve been trying to renew my sub ever since but there’s that error message in Japanese letters every time I’m...

Around a week ago, my sub has expired because of a payment error; however, I received a letter that Square Enix didn't receive payment. So, I sent...

I am unable to add a payment method to my account. At first I thought it was the free login event but that has now ended. I submitted a ticket a few...

Hi everybody, i am a mentor of halicarnsassus and am on novice network for that, to help new players but the problem is since 2 week there a huge bot...

I am having an issue continuing the job quest for Ninja. I am at the part after starting the quest where you have to go to Foot Falls and talk to...

So... I have 2 kids who play this game on trial on our PS4 while I play on my PC Is there a way I can share my subscription with them when they...

When I open my portrait window the only clickable button is the "?" at the bottom left... The button for "New Portrait" is gone, the "Edit" button is...

As of logging in last night, any attempt to queue for a roulette or specific dungeon with matchmaking results in an endless queue. I’m talking hours...

Lately I am getting a ridiculous of people placing a link in chat that seems like this forum except it ends with jg-top Instead of starting with...