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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,866
    12-05-2017, 04:35 AM Go to last post
  1. One-Time Password

    I am not sure where something like this should go, but I have an issue with the one-time password authentication. I believe this to be beneficial...

    Started by theroyalminx‎, 07-21-2025 11:59 AM
    • Replies: 2
    • Views: 262
    07-26-2025, 02:50 AM Go to last post
  2. Switched to Entry, can't play 7th character

    Not sure where else to put this, but it seems the most appropriate. My Standard sub lapsed yesterday. Today, I started an Entry sub. I've 7...

    Started by SpensaKholin‎, 07-24-2025 11:36 AM
    entry subscription, logging in
    • Replies: 1
    • Views: 213
    07-26-2025, 02:26 AM Go to last post
  3. FC leader having payment issues

    Moving to a different topic as I believe I may have put this thread in the wrong area

    Started by Haninozuka‎, 07-26-2025 12:56 AM
    account error, account issue, billing issues, cant play
    • Replies: 1
    • Views: 107
    07-26-2025, 01:37 AM Go to last post
  4. Menus and fonts dull and blurry since july 3rd patch

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: since july 3rd 7pm...

    Started by SilverTayuun‎, 07-05-2025 07:28 PM
    • Replies: 1
    • Views: 246
    07-12-2025, 03:24 AM Go to last post
  5. Black Market Housing [CHAOS in example but all worlds was concern]

    Hello, We see in Phantom FC worlds for example lots of FC with only 1 member and 0 activities. When i search discord about this mess, i see a...

    Started by Pierllos‎, 06-14-2025 07:43 PM
    • Replies: 1
    • Views: 349
    06-17-2025, 02:41 AM Go to last post
  6. Intel Arc A770 16GB Titan OC Edition - A fatal DirectX error has occurred.(11000002)

    Date & Time: 2025-05-30 at 18:25 EST. Frequency: Sometimes World: Famfrit Character Name@Home World: F'yara Layah@Famfrit Retainer Name: None...

    Started by Gestaltzerfall‎, 06-01-2025 02:51 AM
    fatal directx error, graphic settings, intel arc
    • Replies: 1
    • Views: 305
    06-03-2025, 05:35 AM Go to last post
  7. Mount tilt toggles don't do anything

    When 7.0 came out we got the cool little mount tilt for flying on mounts. Then some people said it made them motion sick so a toggle was added in I...

    Started by AngelMercury‎, 05-31-2025 11:32 AM
    bug, mount fly
    • Replies: 2
    • Views: 287
    06-03-2025, 04:39 AM Go to last post
  8. "Dynamic Resolution" for Xbox Series S not appearing to be working as intended

    For some apparent reason after testing in multiple areas (densely populated and ones with an abundance of particle effects/large landscapes) I've...

    Started by Syalyx2‎, 05-29-2025 10:02 AM
    • Replies: 1
    • Views: 241
    06-03-2025, 02:19 AM Go to last post
  9. Audio missing from big raid wides

    The two examples I've found are Tsukuyomi's Nightbloom, and Howling Blade's big combo after the add phase. They're just completely silent the whole...

    Started by PerseusOS‎, 05-05-2025 04:14 PM
    • Replies: 1
    • Views: 267
    05-28-2025, 04:30 AM Go to last post
  10. Character stuck in Mordion Gaol for 25 hours

    Yesterday after having been afk I saw I was DC'd form the game and when i logged back in at 5pm PT i found myself in Mordion Gaol. It's now been 25...

    Started by SashenkaRed‎, 04-27-2025 10:18 AM
    • Replies: 2
    • Views: 428
    05-28-2025, 03:34 AM Go to last post
  11. Friend can't log in/launch game

    My friend tried the game for a good few hours last year and we are looking to get her back into it. We tried this previously but she couldn't log in...

    Started by Axelevir‎, 04-26-2025 07:48 PM
    free trial, launcher, launcher issues, log in
    • Replies: 1
    • Views: 309
    05-28-2025, 03:00 AM Go to last post
  12. Unable to change free company name after GM temporary change

    Today I was contacted by a GM regarding my Free Company tag, which was deemed inappropriate. During the conversation, I mentioned I wasn’t sure what...

    Started by Floww‎, 05-14-2025 05:55 AM
    fc, free company, reset, tag, temp
    • Replies: 1
    • Views: 407
    05-17-2025, 05:00 AM Go to last post
  13. Windows screenshot function no longer works after recent update.

    Ever since the last patch was released, the Windows 11 screenshot function no longer works when I am in FFXIV. It works fine everywhere else, and it...

    Started by lingling-o‎, 05-10-2025 04:16 AM
    • Replies: 1
    • Views: 304
    05-13-2025, 02:49 AM Go to last post
  14. Cash shop i2501 error

    Tried to purchase an outfit on the store and got this error when trying to check out. I did have nordvpn on, I turned it off and tried again. I...

    Started by vTreachery‎, 05-06-2025 08:26 AM
    • Replies: 1
    • Views: 264
    05-10-2025, 02:36 AM Go to last post
  15. World Transfer from Light DC to Dynamis DC broken

    World transfer from Light DC to Dynamis DC not working. I can world transfer from Light DC to any non North American DC, but all the North American...

    Started by MargotOdin‎, 04-24-2025 06:12 AM
    • Replies: 1
    • Views: 229
    05-06-2025, 02:12 AM Go to last post
  16. Mog Station Items Delivered to WRONG Character – URGENT Fix Needed

    Hello, I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:...

    Started by cherryblossomtea‎, 04-21-2025 01:36 AM
    urgent 1 Deleted Post(s)
    • Replies: 1
    • Views: 428
    04-26-2025, 03:02 AM Go to last post
  17. Need help with a registration code

    I recently bought a code for the dawntrail expansion and when I go to try and put it in I get "The entered code cannot be activated at this time....

    Started by Toraipu‎, 04-17-2025 07:36 PM
    • Replies: 1
    • Views: 303
    04-19-2025, 03:29 AM Go to last post
  18. UI Element transparency does not update when setting is changed.

    ◆FINAL FANTASY XIV: DAWNTRAIL RELATED BUG: ■Date & Time: 07 Apr 2025 ■Frequency: Persistent (noticed after patch 7.20 update) ■World name:...

    Started by k7532‎, 04-07-2025 02:09 AM
    hud, transparency, transparency settings, ui element
    • Replies: 1
    • Views: 289
    04-08-2025, 05:27 AM Go to last post
  19. Directional Audio Issues with NPC Voicelines

    I don't feel like I have enough data to put together a bug report, so posting here. While predominately felt during weekly runs of Jueno: The...

    Started by crowwww‎, 03-12-2025 09:07 AM
    ark angel tt, audio, bakool ja ja, jueno: the first walk
    • Replies: 5
    • Views: 628
    04-05-2025, 02:37 AM Go to last post
  20. I got error code i2501 renewing sub

    I know you're a small indie studio and all, but I'm missing raid because you still can't handle digital payments in 2025. Being locked out of my...

    Started by mcfluffers‎, 03-19-2025 10:33 AM
    • Replies: 1
    • Views: 295
    04-05-2025, 01:55 AM Go to last post

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