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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,518
    12-05-2017, 04:35 AM Go to last post
  1. I can't use my Character

    I'm not sure how to attach files. I have all the proof for what I claim. My sister bought the pre-order for Dawntrail for me using her Paypal. I...

    Started by DaggerStabby‎, 07-10-2024 12:30 PM
    • Replies: 4
    • Views: 214
    07-16-2024, 10:46 PM Go to last post
  2. Can't log in!

    I seem to have a problem with FFXIV on my laptop. I can't seem to log in and when I changed the password. The launcher doesn't seem to accept the...

    Started by Magic_Tricks‎, 07-10-2024 12:01 AM
    • Replies: 3
    • Views: 172
    07-16-2024, 09:49 PM Go to last post
  3. Issue with Leveling Up EVRY JOB After Using Ninja Job Booster

    Problem Summary: I am unable to level up my Ninja past 90 after buying the Job Boost, even with the Dawntrail expansion, and the level bar is red...

    Started by Pinkhair_Dontcare‎, 07-09-2024 02:03 AM
    boost, important issue, issue, job
    • Replies: 3
    • Views: 252
    07-13-2024, 12:36 AM Go to last post
  4. Dawntrail missing from my account

    i preordered the expansion, and even got all the rewards and played the expansion all the way up till this morning. Im level 100 did all the stuff,...

    Started by yujufrazer‎, 07-07-2024 04:28 AM
    • Replies: 5
    • Views: 218
    07-12-2024, 10:28 PM Go to last post
  5. I lost my DAWNTRAIL EXPANSION!?!?!

    Explanation; Exactly as the title says which astonishes me. I've been playing the expansion for a few days now, have my earring and everything...

    Started by KhudusQestir‎, 07-07-2024 02:59 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,166
    07-12-2024, 09:59 PM Go to last post
  6. Missing items since DawnTrail Launch

    I had been saving up my 3 Manderium Meteorite and 3 Complementary Chondrite in my Chocobo Saddlebag in preparation for my Reaper to hit 90. Since...

    Started by Garris-Jenova‎, 07-06-2024 12:54 AM
    • Replies: 1
    • Views: 147
    07-09-2024, 09:32 PM Go to last post
  7. Cannot make purchase with Crysta even though I have it on hand ERROR i2501

    Hello, please help. I just refilled my Crysta so that I could add my retainers and companion app back to my account. That went just fine and I added...

    Started by NekoHina‎, 06-29-2024 12:08 PM
    cannot complete purchase, error i2501
    • Replies: 3
    • Views: 310
    07-05-2024, 11:24 PM Go to last post
  8. Please allow Glare to be turned off

    Before DT launch, this was an option. But now the settings only allow "Normal" or "Low" for Glare. I've always had Glare off because the bloom effect...

    Started by Taku14‎, 07-01-2024 11:13 AM
    2 Pages
    1 2
    bloom effect, brightness, glare, graphic settings
    • Replies: 11
    • Views: 854
    07-05-2024, 09:53 PM Go to last post
  9. Function missing since update.

    After Dawntrail updated we have lost the possibility to deactivate in EFFECTS "Glare" in the graphic options. I am referring to the second glare...

    Started by IdleBlood‎, 06-29-2024 12:36 AM
    • Replies: 4
    • Views: 362
    07-05-2024, 09:42 PM Go to last post
  10. Not able to buy Dawntrai due to billing address error

    I have the same error every time I try to buy the expansion. it does not accept the address and ask me to edit it. I never arrived to the payment...

    Started by LauMia‎, 06-28-2024 12:03 PM
    address, billing issues, dawntrail, error
    • Replies: 1
    • Views: 268
    07-03-2024, 12:50 AM Go to last post
  11. Windows - Cannot enter early access code.

    Hi everyone. I have my early access code, but I presume I cannot redeem this until the 28th? I am trying to enter it now, and it's not allowing me...

    Started by Nekoyurei‎, 06-27-2024 07:18 AM
    • Replies: 5
    • Views: 1,163
    07-02-2024, 11:38 PM Go to last post
  12. FFXIV won't let me login

    Keeps saying I don't have a license to play but shows on Mogstation I have licenses all the way to Stormblood. I logged out yesterday after helping...

    Started by Eris249‎, 06-26-2024 06:26 AM
    • Replies: 1
    • Views: 289
    07-02-2024, 10:34 PM Go to last post
  13. Mog Station Hiring Additional Retainers Service

    At MogStation, I am unable to hire additional retainers. When I press "next" at the bottom of the page, nothing happens.

    Started by PunkyPewster‎, 06-14-2024 01:08 PM
    additional, hire, mogstation bugs, retainer
    • Replies: 1
    • Views: 314
    06-15-2024, 12:04 PM Go to last post
  14. Unable to purchase additional retainers on the Mogstation

    Hello, I have been trying to add additional retainers to my account using the mogstation website but when I select my desired amount of retainers...

    Started by CrushingHearts‎, 06-14-2024 01:19 AM
    • Replies: 3
    • Views: 708
    06-15-2024, 11:15 AM Go to last post
  15. Xbox Series X Dungeon Load times

    I have been playing my max account on Xbox series x. I used to play on ps4 pro with a ssd. The load times when loading into zones is equivalent to...

    Started by Endity‎, 04-01-2024 03:55 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,415
    06-08-2024, 12:10 PM Go to last post
  16. Unable to gift Items to friends (Online Store)

    Hello! I tried gifting a "Tales of Adventure" skip to a friend, but they're not appearing in the recipient list. Only 4 characters are appearing...

    Started by Blutkatze‎, 06-08-2024 04:38 AM
    online store, tales of adventure
    • Replies: 1
    • Views: 200
    06-08-2024, 11:19 AM Go to last post
  17. Error 2021 when attempting to data center travel

    I frequently get error 2021 when attempting to DC travel, both after I actually successfully travel and when trying to return to my home world. The...

    Started by rubytuby‎, 02-06-2024 04:09 AM
    • Replies: 3
    • Views: 853
    06-05-2024, 10:42 PM Go to last post
  18. Returning to Home world

    Game won't let me return home back to Crystal Datacenter. Keeps saying unable to transfer.

    Started by hynaku‎, 05-22-2024 08:56 AM
    • Replies: 1
    • Views: 280
    06-05-2024, 09:23 PM Go to last post
  19. Current Homeworld Not Showing Up in Homeworld Transfer Page

    I'm trying to transfer a character of mine who is currently in Aegis to an NA World. However, after I pick the World that I want to transfer to, I...

    Started by Zeren‎, 06-01-2024 01:20 AM
    home world transfer
    • Replies: 1
    • Views: 213
    06-04-2024, 12:21 PM Go to last post
  20. Have not received full version code

    Over 4 hours ago i purchased the full download threw Square Enix with all the current DLC's for myself and i have yet to receive my code. I have...

    Started by Lilwolf‎, 06-01-2024 05:35 AM
    • Replies: 4
    • Views: 390
    06-04-2024, 11:42 AM Go to last post

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