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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 7,001
    Luxpheras
    12-05-2017, 04:35 AM Go to last post

  1. PlayStation 5 Wired Mouse & Touchpad Delay

    Date & Time: Ongoing since the release of the PS5 version. Frequency: Constant when using any form of mouse World name: Zodiark Character: Cat Gun...

    Started by FleurRedorian‎, 12-01-2025 10:11 PM
    • Replies: 1
    • Views: 178
    Honisixacodow
    12-09-2025, 04:56 AM Go to last post

  2. Unable to do home world transfer

    Hello, When i try to transfer i get the error "There are no eligible characters available for a Home World Transfer." Any tips why?

    Started by Mattern‎, 11-28-2025 11:33 PM
    • Replies: 2
    • Views: 160
    Xupojoonyohl
    12-05-2025, 02:09 AM Go to last post

  3. Gunbreaker Job Quest Not Appearing

    I just hit level 70 cap in Stormblood and I've realized the Gunbreaker job quests haven't been appearing since. The journal says I have completed the...

    Started by superty88‎, 11-29-2025 08:04 AM
    • Replies: 1
    • Views: 176
    Vynnloritho
    12-02-2025, 03:20 AM Go to last post

  4. Character transfer to Sargatanas

    Hi there, I had previously made a post about my frustrations transferring to Sargatanas after waiting since April to be move. I contacted customer...

    Started by ArtDeco‎, 11-02-2025 01:30 AM
    character transfer, help me, sargantanas
    • Replies: 1
    • Views: 177
    Xupojoonyohl
    11-05-2025, 02:57 AM Go to last post

  5. Dawn Trail Pre Purchase Bonus Content cant redeem

    so i pre purchased Dawn Trail but got really busy and was not able to play till now but i have my CD key from Steam and it will not let me redeem it...

    Started by ogichihollow‎, 09-17-2025 04:42 AM
    • Replies: 1
    • Views: 360
    Vynnloritho
    09-20-2025, 02:42 AM Go to last post

  6. Lag spikes every 1-3 minutes

    Hello, since I resubbed for 7.3 I experience some weird lag spikes. They occur every 1-3 minutes. Sometimes it's for like 1 second. But there are...

    Started by Besferus‎, 08-17-2025 04:49 PM
    • Replies: 4
    • Views: 998
    Honisixacodow
    09-17-2025, 05:02 AM Go to last post

  7. Cannot leave FC to transfer

    Hello, my character is stuck in a Free Company petition state. - I am not the petition creator, but I was flagged as the Master. - I do not have...

    Started by junyaa‎, 08-23-2025 08:06 AM
    • Replies: 1
    • Views: 328
    Glygnello
    09-13-2025, 04:22 AM Go to last post

  8. Demolished Apartment's

    I have 5 characters over w Data Centers and I just logged In a couple days ago after taking a break from the game. All my apartments are gone. All my...

    Started by laudermilk‎, 09-05-2025 12:36 PM
    • Replies: 2
    • Views: 362
    Xupojoonyohl
    09-06-2025, 02:45 AM Go to last post

  9. Chocobo level 0

    I noticed that my chocobo companion was not receiving experience in combat and checked the companion window only to find that it was listed as rank...

    Started by Necromonica‎, 09-01-2025 03:30 AM
    • Replies: 1
    • Views: 272
    Xupojoonyohl
    09-06-2025, 02:35 AM Go to last post

  10. Mogstation item not delivered

    Hello! I purchased Shagcat mount from Mogstation yesterday and it's been more than 24 hours. However, the item has not delivered. I could see...

    Started by EdenHart‎, 08-18-2025 10:42 PM
    • Replies: 2
    • Views: 501
    Glygnello
    08-23-2025, 03:51 AM Go to last post

  11. Complete Edition Steam

    Hey guys, I bought the game on steam and i put my cd key on mog station but i dont see it activated, and i dont have any items. Please someone...

    Started by MrBigBoss03‎, 08-17-2025 01:07 AM
    cdkey, steam
    • Replies: 2
    • Views: 386
    Glygnello
    08-23-2025, 03:16 AM Go to last post

  12. Lost road to 90 buff while others around me who've played far longer still have it

    Hi! So I was told to come make a report about this by a GM in game. To give a little more information surrounding it, as the title says. I lost my...

    Started by Zurks‎, 08-14-2025 11:47 PM
    • Replies: 2
    • Views: 398
    Xupojoonyohl
    08-16-2025, 03:01 AM Go to last post

  13. Store item not delivered - over 24 hrs

    I bought the new cat mount on the store yesterday. Received the confirmation email and is showing in my purchase history but when I logged in the...

    Started by Pelucheux‎, 08-07-2025 02:24 AM
    • Replies: 2
    • Views: 373
    Qzthlxfpwm
    08-09-2025, 02:54 AM Go to last post

  14. FC Lead was immediately passed to another player.

    So I deposited most of my main character's gil into the FC chest, and passed lead to my alt character on the same account. I log in 4 days later on...

    Started by Asmund_Rygnestad‎, 08-02-2025 09:26 AM
    1 Deleted Post(s)
    • Replies: 5
    • Views: 766
    Glygnello
    08-06-2025, 04:13 AM Go to last post

  15. One-Time Password

    I am not sure where something like this should go, but I have an issue with the one-time password authentication. I believe this to be beneficial...

    Started by theroyalminx‎, 07-21-2025 11:59 AM
    • Replies: 2
    • Views: 680
    Xupojoonyohl
    07-26-2025, 02:50 AM Go to last post

  16. Switched to Entry, can't play 7th character

    Not sure where else to put this, but it seems the most appropriate. My Standard sub lapsed yesterday. Today, I started an Entry sub. I've 7...

    Started by SpensaKholin‎, 07-24-2025 11:36 AM
    entry subscription, logging in
    • Replies: 1
    • Views: 391
    Xupojoonyohl
    07-26-2025, 02:26 AM Go to last post

  17. FC leader having payment issues

    Moving to a different topic as I believe I may have put this thread in the wrong area

    Started by Haninozuka‎, 07-26-2025 12:56 AM
    account error, account issue, billing issues, cant play
    • Replies: 1
    • Views: 277
    Xupojoonyohl
    07-26-2025, 01:37 AM Go to last post

  18. Menus and fonts dull and blurry since july 3rd patch

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: since july 3rd 7pm...

    Started by SilverTayuun‎, 07-05-2025 07:28 PM
    • Replies: 1
    • Views: 410
    Glygnello
    07-12-2025, 03:24 AM Go to last post

  19. Black Market Housing [CHAOS in example but all worlds was concern]

    Hello, We see in Phantom FC worlds for example lots of FC with only 1 member and 0 activities. When i search discord about this mess, i see a...

    Started by Pierllos‎, 06-14-2025 07:43 PM
    • Replies: 1
    • Views: 593
    Xupojoonyohl
    06-17-2025, 02:41 AM Go to last post

  20. Intel Arc A770 16GB Titan OC Edition - A fatal DirectX error has occurred.(11000002)

    Date & Time: 2025-05-30 at 18:25 EST. Frequency: Sometimes World: Famfrit Character Name@Home World: F'yara Layah@Famfrit Retainer Name: None...

    Started by Gestaltzerfall‎, 06-01-2025 02:51 AM
    fatal directx error, graphic settings, intel arc
    • Replies: 1
    • Views: 478
    Honisixacodow
    06-03-2025, 05:35 AM Go to last post
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