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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 4,278
    12-05-2017, 04:35 AM Go to last post
  1. Consistent 90006, 90002 errors!

    I've been constantly getting these two error codes around 10 times in 30 minon both PC and PS4, I reset my router and modem updated firmwares on both...

    Started by iBerserker‎, 03-29-2020 09:00 AM
    90002, 90006, 90k, error, game crash
    • Replies: 4
    • Views: 223
    04-02-2020, 03:29 AM Go to last post
  2. Cant claim Shadowbringers - Collector's Edition Key from Square Shop.

    Hi guys, im new to this game and I bought the Shadowbringers Collectors Edition in the square enix shop, I got the "PC Download" Key, I have to claim...

    Started by Snowhand‎, 03-31-2020 09:42 PM
    • Replies: 3
    • Views: 164
    04-01-2020, 02:34 AM Go to last post
  3. Can I please. Just. Change. My. Name.

    I started playing because virus quarantine. Started playing trial, wanted to change my name, couldn't because trial. Played for couple days then...

    Started by tofukilla‎, 03-27-2020 07:46 AM
    • Replies: 1
    • Views: 263
    03-27-2020, 08:53 AM Go to last post
  4. Sound Effects Cutting Out Abruptly

    I just built a new PC a few months back and have always had this issue. I’m on Windows 10 1909, Ryzen 7 3700x, RTX 2070S, Gigabyte elite x570 mother...

    Started by RinTorik‎, 03-11-2020 02:38 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 395
    03-26-2020, 02:25 AM Go to last post
  5. Launcher -214669721 HTTPS System error

    Good day, We're 2 ffxiv players at home and since yesterday we can't access the game. When opening the launcher, we're having this message: A...

    Started by EthnicaCross‎, 03-16-2020 08:09 PM
    -214669721 launcher error
    • Replies: 9
    • Views: 356
    03-25-2020, 03:24 AM Go to last post
  6. Can't complete transactions in Square Enix Store

    I'm trying to buy a game card for my account off the store and can get to the last part where it says complete order, then it says internal error...

    Started by SirFuzzball‎, 03-21-2020 11:00 AM
    • Replies: 3
    • Views: 241
    03-24-2020, 06:58 AM Go to last post
  7. Game Flickers Black during Livestreams.

    Greetings. I'm not sure when or how this happened, but after the most recent patch, I've been informed that my livestreams of FFXIV on all social...

    Started by RopeDrink‎, 03-19-2020 01:35 PM
    • Replies: 1
    • Views: 137
    03-19-2020, 03:58 PM Go to last post
  8. Patch too large, delete games to make room

    On the PS4, had 44Gb of free space on my hdd. However, FF patch said could not download until I freed up 12Gb. Forcing me to uninstall a game of...

    Started by Nbelheim‎, 03-11-2020 05:37 AM
    errors, patch size, ps4
    • Replies: 1
    • Views: 196
    03-11-2020, 05:52 AM Go to last post
  9. FFXIV ShB issues at PSN

    Hello! I was willing to get the FFXIV/FFVII theme for ps4 but is shows I never bought the Shadowbringer at the PSN, even playing it everyday. ...

    Started by Ripax‎, 03-05-2020 02:08 AM
    ffvii, playstation, shadowbringers, theme
    • Replies: 7
    • Views: 275
    03-05-2020, 02:36 AM Go to last post
  10. High ping, Delays, and Rubber banding since the new patch.

    So I have only been playing for about a month and a half with no issues at all. Since this new patch though I get horrible pings of 450+ with massive...

    Started by Silisko‎, 02-21-2020 03:12 PM
    delays, high ping, new patch, rubber banding 1 Deleted Post(s)
    • Replies: 7
    • Views: 694
    03-04-2020, 07:33 AM Go to last post
  11. mog station purchase

    Has anyone else tried to purchase something on mog station and it constantly says you cannot perform this action?

    Started by rale‎, 03-02-2020 03:11 PM
    mog station items, payment, techinal support
    • Replies: 1
    • Views: 244
    03-03-2020, 03:59 AM Go to last post
  12. EU routing/server problems

    I will make my own thread here to see if I can get some sort of response to the ongoing lag issues. for weeks the game suffers from small lag spikes...

    Started by Kiriko_Hattori‎, 02-17-2020 09:37 PM
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 1,669
    02-28-2020, 07:27 AM Go to last post
  13. PS4 Pro crashes

    Ever since the patch i have been crashing every 20 or 30 minutes. Never crashed once before patch. I cant run any content cause I fear ill just crash...

    Started by fortyb4five1‎, 02-25-2020 10:17 AM
    • Replies: 3
    • Views: 334
    02-26-2020, 02:30 AM Go to last post
  14. DX11 Kernel32.dll crash when teleporting to Slitherborough (Twice)

    In the span of roughly 10-20 minutes: 1) I logged onto FF14. 2) Teleported to the Viera (Vii) village in Rak'Tika. Went to the dailies by the...

    Started by Meloncat‎, 02-23-2020 12:41 PM
    5.2, dx11, kernel32.dll
    • Replies: 0
    • Views: 216
    02-23-2020, 12:41 PM Go to last post
  15. Error Message: An unexpected error has occurred. Exiting FINAL FANTASY XIV.(6d)

    So since the one topic was closed here is my personal one as suggested by the support team. FYI I launch through Steam. So I after the update I...

    Started by Khalm‎, 02-19-2020 07:24 AM
    • Replies: 7
    • Views: 601
    02-20-2020, 06:52 AM Go to last post
  16. DirectX Issues

    I installed the update at 12:30 and was able to get in and play. At 6:00PM est time when I logged back in I had no issues until I teleported to...

    Started by theFey‎, 02-19-2020 08:36 AM
    • Replies: 5
    • Views: 315
    02-19-2020, 09:21 AM Go to last post
  17. Ping Increase Due to Routing Issue

    Hello, I am experiencing an increase in my usual ping of roughly 50 to a ping of 90 now. This has been occuring for a few weeks now and has happened...

    Started by Draco9‎, 02-09-2020 05:21 AM
    connection issue, lag
    • Replies: 1
    • Views: 490
    02-12-2020, 02:48 AM Go to last post
  18. NTT Chicago Packet Loss

    Tracert says it all. Tracing route to over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 2 9 ms 9...

    Started by WindDrake‎, 01-23-2020 10:35 AM
    • Replies: 4
    • Views: 897
    02-05-2020, 05:03 AM Go to last post
  19. FFXIV and Logitech Gaming Software

    As of update 5.18, my LGS has not been able to detect FFXIV running, nor has Discord. I'm assuming other programs that rely on process detection are...

    Started by Sharpwits‎, 02-04-2020 05:42 AM
    hidden process, lgs, logitech gaming software
    • Replies: 0
    • Views: 302
    02-04-2020, 05:42 AM Go to last post
  20. Disconnecting on Ps4 Pro

    Hello, I hope this is right thread.. I'm having problems with disconnecting. I recently got a ps4 pro and I lose connection about once every hour....

    Started by Jimmymagic‎, 01-18-2020 12:35 AM
    • Replies: 7
    • Views: 560
    01-23-2020, 02:16 PM Go to last post

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