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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 5,518
    12-05-2017, 04:35 AM Go to last post
  1. Missing Equipment

    Saturday night I logged off of server.....Logged on Sunday morning.....signed up for said "insufficient item level".....Odd. I have a 90...

    Started by justice40‎, 05-24-2022 05:11 AM
    • Replies: 2
    • Views: 96
    05-24-2022, 10:14 AM Go to last post
  2. Cannot register code

    my friend recently got the free trial from the square enix website and decided to get the game. she got it from steam but the game didnt show up on...

    Started by Huacheng‎, 05-20-2022 12:30 PM
    • Replies: 2
    • Views: 114
    05-21-2022, 01:18 AM Go to last post
  3. Question Regarding Housing

    (I did not know where to place this, so I apologize if I post this in the wrong section of the forum.) So here's the deal: When the lottery system...

    Started by Chihaku‎, 05-17-2022 10:24 AM
    housing bug, housing bug number 0, question, question for dev team
    • Replies: 3
    • Views: 122
    05-17-2022, 10:46 AM Go to last post
  4. Unable to Renew Subscription.

    Hello, I'm hoping someone has had this issue and knows a solution/workaround for me. My subscription has expired and I've been trying to renew...

    Started by Enmak‎, 05-15-2022 09:55 AM
    • Replies: 1
    • Views: 155
    05-17-2022, 10:42 AM Go to last post
  5. Housing issue

    We had 9 members bid on our FC house. At the time of the original placement all bidders were Free Company members for over 30 days. Fast forward...

    Started by Condygurl‎, 05-16-2022 08:01 PM
    • Replies: 2
    • Views: 241
    05-17-2022, 10:23 AM Go to last post
  6. Error 3084 After Failed Transfer

    Hi, I attempted to transfer 4 of my characters on May 8, 2022. The transfer came back as "Failed Transfers (System Error)" on May 11, 2022. ...

    Started by kitta‎, 05-13-2022 10:50 PM
    error 3084, failed, transfer
    • Replies: 1
    • Views: 79
    05-14-2022, 01:31 AM Go to last post
  7. Help me please

    First off I apologise if this is the incorrect place to go but I am really getting annoyed and frustrated. Now before a Mod closes and moves/locks...

    Started by Runika‎, 05-07-2022 11:17 AM
    • Replies: 1
    • Views: 156
    05-10-2022, 10:41 AM Go to last post
  8. Cannot use SE account from PC to Playstation

    For my own enjoyment, I wanted to try out the game on PS4 after getting comfy using a Gamepad on PC. But when try to log in, it shows a good old...

    Started by Jasepo‎, 04-26-2022 01:42 PM
    account issue, playstation 4, unlink, unlink please, unlinking account
    • Replies: 2
    • Views: 229
    04-30-2022, 03:29 AM Go to last post
  9. How to relink Steam account?

    My buddy was trying to surprise me by getting back into the game, but the game was unclear about how to link his account when he got the steam...

    Started by Rept‎, 04-29-2022 05:16 PM
    issue, link, relink, steam, subscription
    • Replies: 1
    • Views: 152
    04-30-2022, 01:29 AM Go to last post
  10. Error 601

    Forgive me if this is not the right place to look for help - I am really getting frustrated with this nonsense. I have been playing FFXIV since...

    Started by Runika‎, 04-29-2022 09:55 PM
    error 601
    • Replies: 1
    • Views: 110
    04-30-2022, 01:18 AM Go to last post
  11. Lue-Reeq Leveling Ninja

    Please fix the bug in this quest line. It has been put out there for so very long. The quest giver in Crystarium shows up for some and not for...

    Started by justice40‎, 04-20-2022 10:48 PM
    • Replies: 1
    • Views: 178
    04-28-2022, 03:34 AM Go to last post
  12. Alliance Raid Roulette

    The roulette supposed to give 50 Tomestone of Astronomy and only got 20. Shows for the week before entering 350 and when left now at 370 for the week.

    Started by hynaku‎, 04-18-2022 01:11 AM
    • Replies: 1
    • Views: 198
    04-19-2022, 11:06 AM Go to last post
  13. Cannot Transfer Alt Character to Same World as Main on Entry Subscription

    With the new changes to the entry level subscription, I wanted to transfer one of my alt characters to my main character's world. However, despite my...

    Started by PeachCake‎, 04-18-2022 08:45 AM
    character transfer, entry subscription
    • Replies: 2
    • Views: 239
    04-19-2022, 10:51 AM Go to last post
  14. Character recovery for a 2nd time?

    Hi, is there any way to get past the "one time recovery per account" limit? I want to recover a second character on the same account. Is it...

    Started by Popoto-Pancake‎, 04-16-2022 12:44 AM
    character recovery, second recovery
    • Replies: 1
    • Views: 150
    04-16-2022, 01:59 AM Go to last post
  15. Support Ticket in work queue since December

    Back at the Early Access for Endwalker I accidentally turned my Thyrus Ultima weapon in for Grand Company seals while clearing my inventory. I...

    Started by beccasetsfire‎, 03-31-2022 12:05 PM
    • Replies: 1
    • Views: 237
    04-05-2022, 10:51 AM Go to last post
  16. Crafted Item Disappeared

    I've almost exclusively been doing levequests in Old Sharlayan the past few days and I've noticed occasionally a high quality item that I crafted...

    Started by Hoosier‎, 04-03-2022 03:50 AM
    crafting, issue, levequest
    • Replies: 1
    • Views: 216
    04-05-2022, 10:34 AM Go to last post
  17. Gm Zhanimetus

    This GM was lovely to answer my call and listen to my rant about a player on Lamia who is continuously harassing players and bullying them. Also not...

    Started by OniKimoto‎, 04-05-2022 02:44 AM
    • Replies: 1
    • Views: 215
    04-05-2022, 10:22 AM Go to last post
  18. Friends Hacked Account

    So a friend of mine's account got hacked, they changed the email, new password and new authenticator. Following the support site we both were led to...

    Started by Roia‎, 03-19-2022 10:59 PM
    • Replies: 2
    • Views: 448
    03-22-2022, 11:12 AM Go to last post
  19. Steam version password reset

    When I had to reset my password through the steam version of the client, it told me that my birthdate was "Invalid", but when i did the exact same...

    Started by JetTaylor‎, 03-12-2022 10:11 AM
    • Replies: 2
    • Views: 411
    03-15-2022, 05:50 AM Go to last post
  20. Please allow people to unlink the wrong account on Steam!

    It's a crisis for me right now! The one time password completely threw me off, and I thought I had to enter it. Before I thought I make up a one time...

    Started by Edelgarde‎, 03-08-2022 11:30 PM
    • Replies: 6
    • Views: 3,633
    03-10-2022, 12:03 PM Go to last post

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