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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,062
    12-05-2017, 04:35 AM Go to last post
  1. Unable to log into EU characters

    I logged out of the game normally through the log out button but now when I try to select my characters it is permenantly stuck on the message "The...

    Started by Monk3ly‎, 05-31-2023 01:45 AM
    • Replies: 1
    • Views: 118
    05-31-2023, 10:05 AM Go to last post
  2. 6.4 Technical - Audio

    My game's audio has been cutting out abruptly and the only way to fix it is to fully Exit the game. There's no rhyme or reason as to why audio...

    Started by Grandvichy‎, 05-23-2023 08:35 PM
    2 Pages
    1 2
    audio, audio crash, audio disconnecting, bug after patch
    • Replies: 15
    • Views: 1,628
    05-24-2023, 11:43 AM Go to last post
  3. Ticket Number: 23088393 Improper Ban

    Hello, I have a friend who got banned twice now for 21 days without proper reason or investigation. The first time was 4/5/2023 and now 5/13/2023. He...

    Started by SonicFayt‎, 05-14-2023 03:09 PM
    • Replies: 1
    • Views: 324
    05-16-2023, 02:26 AM Go to last post
  4. auction poof

    if you typ a number 1 and then go to add more numbers why does your first number vanish i just lost 1.4 mil item for 140 k because of it why auction...

    Started by JohncarterIx‎, 05-02-2023 02:28 AM
    • Replies: 2
    • Views: 426
    05-12-2023, 04:49 AM Go to last post
  5. Unable to complete msq solo duty against Lahabrea in Ultimate Weapon/Porta Decumana

    Upon entering the solo duty instance against Lahabrea for the msq quest Ultimate Weapon, Lahabrea is untargetable, and can't start the fight. I read...

    Started by IvoryJazzMan‎, 05-03-2023 08:00 PM
    lahabrea, msq bug, solo duty, solo duty instance
    • Replies: 2
    • Views: 532
    05-12-2023, 02:13 AM Go to last post
  6. Cookie cutter responses.. No help. Why?

    My friend lost his house on balmung. He is active weekly. He never got mail/email about the situation. He's been there 5 years. He put in multiple...

    Started by Aaydan‎, 05-05-2023 09:33 AM
    • Replies: 3
    • Views: 484
    05-10-2023, 04:43 AM Go to last post
  7. lavender beds access issue?

    hi there! i just leveled an alt to 5 to start unlocking the starting city residential districts, and i'm having a weird issue with the lavender beds....

    Started by xoindigold‎, 05-09-2023 08:52 AM
    bug, lavender beds, quest help, residential districts, unlock
    • Replies: 3
    • Views: 463
    05-10-2023, 01:54 AM Go to last post
  8. Items Lost From Sold Mannequins

    While trying to clear some space in my inventory, I got rid of the mannequins I had in my inventory that were displaying my eternal bonding and my...

    Started by jenicegrz‎, 04-06-2023 09:28 PM
    • Replies: 1
    • Views: 479
    04-12-2023, 04:35 AM Go to last post
  9. Constant 2002 errors all day

    Been having trouble with getting the 2002 error all day today, while still last night everything was working just fine. So I'm hoping to igure out if...

    Started by vonRavenstein‎, 03-16-2023 06:08 AM
    • Replies: 5
    • Views: 1,168
    04-04-2023, 05:11 AM Go to last post
  10. Edit Retainer Comment

    What's the use of this?

    Started by Erumaa‎, 04-16-2022 06:14 PM
    • Replies: 8
    • Views: 6,714
    04-04-2023, 05:00 AM Go to last post
  11. PS4 Cannot Start Game - No Account

    Hi all, hoping that someone here can help me (my friend) with this issue. He bought the started edition to try the game, but is met with the "No...

    Started by lonestar007‎, 04-01-2023 04:43 PM
    • Replies: 3
    • Views: 547
    04-04-2023, 02:43 AM Go to last post
  12. Tank Invul issue

    I just had a really weird issue in Mt Gulg and I wanna know if I'm just the only one So basically after the 2nd boss I pulled all the mobs and...

    Started by Noox-115‎, 03-26-2023 09:20 AM
    • Replies: 1
    • Views: 612
    03-31-2023, 03:02 AM Go to last post
  13. Can't accept quest I abandoned: Lift Me to the Moon

    Hello everyone! I cannot accept this quest again: Lift Me to the Moon My roulette queue popped while in a cutscene for this quest and I was the...

    Started by VyndianThor‎, 03-27-2023 11:41 AM
    • Replies: 1
    • Views: 345
    03-29-2023, 10:20 AM Go to last post
  14. all Main Story Progression disappeared

    Hi Recently come back to in phoenix to my character Wyvern Rising and all my main story progression seems to have disappeared I tried the support...

    Started by tribaleffect‎, 03-11-2023 02:10 AM
    msq missing quest 1 Deleted Post(s)
    • Replies: 1
    • Views: 521
    03-16-2023, 04:49 AM Go to last post
  15. Experiencing what seems to be a memory leak due to 6.35 update

    No issues with CPU usage prior to 6.35, but have been experiencing consistent spikes leading to crashes and/or incredible rubber-banding every time I...

    Started by AWST‎, 03-08-2023 06:53 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,989
    03-14-2023, 10:44 AM Go to last post
  16. Request to Reset Qitari Beast Tribe Questline

    Hello! As stated above, I want to know if its possible to reset progress in a questline. The Qitari Beast Tribe features options that impact...

    Started by GriffinClaw‎, 03-09-2023 11:24 PM
    • Replies: 1
    • Views: 392
    03-10-2023, 03:43 AM Go to last post
  17. Melding success rate is not being honored by the algorithm

    I have 178 recorded melding attempts so far and current total success rate is 10% when the expectation rate is claimed to be 17% for these attempts....

    Started by DaviQuesatia‎, 03-06-2023 05:16 AM
    • Replies: 3
    • Views: 640
    03-07-2023, 05:25 AM Go to last post
  18. Ticket Number: 22597323

    I am posting my ticket that I submitted on the forums because my 7 emails to storesupport@us.square-enix.com have gone unanswered. I ordered an item...

    Started by kaneyasu‎, 03-06-2023 10:46 AM
    • Replies: 4
    • Views: 603
    03-07-2023, 03:23 AM Go to last post
  19. Quest Bug - In game items lost

    Hi, can a mod please tell me if this issue can be fixed. My wife has being progressing through the ARR Zodiac weapon quests. She is at the last...

    Started by Eryoll‎, 02-26-2023 11:53 PM
    • Replies: 1
    • Views: 266
    02-28-2023, 11:41 AM Go to last post
  20. Had access to my house 02/21/23 but it is Demo-ed today

    Why??? I even was messing with the outside of my home at @Loki Blackthorne Marilith Lavender Beds Plot 10 Ward 14. How can your system not detect me...

    Started by Zaredth‎, 02-27-2023 02:13 AM
    2 Pages
    1 2
    billing issues, game master, housingdemo
    • Replies: 15
    • Views: 1,181
    02-28-2023, 11:38 AM Go to last post

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