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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,850
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,170
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,248
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 64,051
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,443
    12-05-2017, 04:33 AM Go to last post
  1. FF14 Steam Launcher doesn't detect instillation

    Earlier, FF14 wasn't detected on Steam, requiring me to reinstall the launcher for it to run. But once I try and log in, the launcher tries to...

    Started by TheSewerDog‎, 08-17-2021 11:52 AM
    installation path, launcher problem, steam, subscription errors
    • Replies: 1
    • Views: 1,527
    08-18-2021, 07:02 AM Go to last post
  2. Game crashing right after character selection

    I have a big problem right now and have no idea what I should do. When I first tried the game some months ago, I would crash and get several...

    Started by MickySux‎, 08-14-2021 03:35 PM
    • Replies: 1
    • Views: 662
    08-18-2021, 06:50 AM Go to last post
  3. Unable to alter my character after using Fantasia

    This evening I hit 50 and got the free Fantasia as a quest reward. I used it, unequipped all clothes and logged out. On the Character Selection...

    Started by Beleandra‎, 08-17-2021 05:55 AM
    fantasia
    • Replies: 1
    • Views: 1,033
    08-17-2021, 06:36 AM Go to last post
  4. The game is ready for Steam Deck, but...

    Currently I play the game by using Arch Linux, which is the distribution used for creating the SteamOS, surprisingly I get more stability and fps on...

    Started by LeoGersen‎, 08-16-2021 11:49 PM
    arch linux, linux, proton, steam deck, steamos
    • Replies: 1
    • Views: 1,835
    08-17-2021, 12:28 AM Go to last post
  5. Unable to execute action from this location

    When I try to interact with something, I randomly receive the following error message "Unable to execute action from this location" despite the fact...

    Started by MoltresRider‎, 08-16-2021 10:52 PM
    • Replies: 0
    • Views: 1,257
    08-16-2021, 10:52 PM Go to last post
  6. DirectX fatal error 11000002

    I've been getting this error recently and have tried a few different fixes. My pc is running an AMD Radeon 6800xt and I run the game in borderless...

    Started by Beeves‎, 08-16-2021 03:51 AM
    crash, directx 11 crash, error
    • Replies: 2
    • Views: 2,553
    08-16-2021, 05:39 PM Go to last post
  7. I do not get any voices in any cutscene since about a week ago after I got into HW.

    What title says. At first I thought most cutscenes simply did not have any voice-acting, but after seeing a youtube video, in the video I saw the...

    Started by KireFan‎, 08-16-2021 01:42 AM
    voice acting bug
    • Replies: 0
    • Views: 614
    08-16-2021, 01:42 AM Go to last post
  8. DC in Dungeon now can't log in

    Looking for some help if possible, I got DC whilst in a dungeon and now it won't let me back in the game. The same happened last night and I...

    Started by djayc85‎, 08-16-2021 01:02 AM
    • Replies: 1
    • Views: 828
    08-16-2021, 01:11 AM Go to last post
  9. Companion App - lost premium after 1 week

    Hi I bought the ffxiv premium part to the app, was able to start filling up my right side chocobo saddle n what not. After about 4 days the app just...

    Started by TophBeifong‎, 08-15-2021 04:41 PM
    • Replies: 2
    • Views: 1,459
    08-16-2021, 12:17 AM Go to last post
  10. The game closes with no bug or error screen

    Hello! Tried to log in the game today and got a weird thing to happen. When i log in the game closes shortly after i appear at Rising stones where...

    Started by Guilmoore‎, 08-12-2021 10:41 PM
    1 Deleted Post(s)
    • Replies: 4
    • Views: 1,404
    08-15-2021, 04:43 PM Go to last post
  11. Accidentally Activated Adventures of Stormblood Book, Can I Revert?

    So as the title says... I was sifting through my items after purchasing all the DLC's and saw this book that I had no idea what it did. Being brand...

    Started by Instabake‎, 08-15-2021 05:24 AM
    • Replies: 2
    • Views: 931
    08-15-2021, 06:59 AM Go to last post
  12. Rogue solo duty "stifled screams" is 100% broken. No obective, blocked ALL directions

    The level 15 Rogue job quest is broken. The solo duty "Stifled screams" does not work. I am being told to defeat the jolly merchants and free the...

    Started by MoltresRider‎, 08-13-2021 05:00 AM
    lol
    • Replies: 2
    • Views: 5,882
    08-15-2021, 06:05 AM Go to last post
  13. Errors 2002, 90006 and, in the Launcher when trying to reinstall: [30413][10009][1001

    The first time I was crafting, everything froze, but I was still in the game. All of a sudden the screen went black and I got an error (alternated...

    Started by Zamoshi‎, 08-12-2021 04:50 AM
    2002, 90006, disconnect, disconnected from server, error
    • Replies: 2
    • Views: 1,705
    08-15-2021, 04:16 AM Go to last post
  14. Moonfire Faire event patch

    Since this has come out my game has been multi crashing it handled gold saucer no problem. I'd like to actually play the event?? And not have to...

    Started by CorgiSploots‎, 08-14-2021 08:06 AM
    tech support
    • Replies: 1
    • Views: 972
    08-15-2021, 02:23 AM Go to last post
  15. A fatal directx error has occurred.(11000002)

    Starting about two weeks ago, I started received the error "A fatal directx error has occurred.(11000002)" after which, FFXIV crashes. This error can...

    Started by dasrayford‎, 08-08-2021 04:37 PM
    • Replies: 6
    • Views: 7,730
    08-15-2021, 12:47 AM Go to last post
  16. You made something what you probably you didn't realise

    I didn't see for a while a crapy launcher. How your developer team from Japan manage to program a total crap? Issues: launcher is crashing if had...

    Started by Robotukas‎, 08-14-2021 08:20 AM
    • Replies: 0
    • Views: 737
    08-14-2021, 08:20 AM Go to last post
  17. Unable to purchase items from past Moonfire Faire events! NO OPTION to!! Please Help!

    I was told that I can purchase items from past Moonfire Faire events but the only items that I am allowed to exchange tickets for are new items! ...

    Started by MoltresRider‎, 08-13-2021 10:41 PM
    • Replies: 2
    • Views: 1,091
    08-14-2021, 03:12 AM Go to last post
  18. "/playtime" command cannot work to check total play time on chatbox

    HI , I am a beginner and already joined a PS5 complete edition 5.0 nearly a month. When I want to check my total play time and using a...

    Started by rilakkuma-kun‎, 07-28-2021 10:20 AM
    • Replies: 5
    • Views: 3,366
    08-13-2021, 09:05 AM Go to last post
  19. Error 90002 - Instances Only (ps5 user)

    I found this thread that has been since closed... but yeah, i'm having the same issue. playing on ps5 for a few weeks now, 60+ hours on the clock,...

    Started by Bunny_Margrace‎, 07-30-2021 04:51 PM
    • Replies: 3
    • Views: 1,236
    08-12-2021, 04:27 PM Go to last post
  20. dx error 1100002

    Ive done literally every fix ive read. reinstall windows, driversn and ff14. Tried underclocking/volting. Even tried overclocking and volting. Tried...

    Started by avacyn1321‎, 08-04-2021 09:43 AM
    1100002, dx error, fatal directx
    • Replies: 7
    • Views: 1,895
    08-12-2021, 11:40 AM Go to last post

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