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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,814
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,169
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,238
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,994
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,441
    12-05-2017, 04:33 AM Go to last post
  1. Game crash after character selection

    Greetings I teleport my character to west Limsa Lominsa Aleport, then game just crash. But other character is in Limsa Lominsa won't cause game...

    Started by onno424‎, 09-29-2021 09:44 PM
    • Replies: 6
    • Views: 1,817
    10-07-2021, 11:55 AM Go to last post
  2. Game crashes

    My game is crashing, I keep on getting a "fatal directx error 11000002" message. I have 2 days left in my subscription and I'm bad with computers.

    Started by Gforce3554‎, 10-04-2021 02:20 AM
    • Replies: 1
    • Views: 612
    10-07-2021, 11:49 AM Go to last post
  3. Frequent Rubberbanding, Excellent Connection

    Hey guys, So since maybe 2-3 months ago I've been playing on Behemoth server and have been experiencing constant, intermittent rubberbanding; most...

    Started by AdeptiAstarte‎, 08-28-2021 10:07 AM
    lag latency rubberbanding
    • Replies: 3
    • Views: 1,061
    10-07-2021, 11:48 AM Go to last post
  4. Game crashes with Unexpected error (17) still when I chose my main character

    I have done as you said. and the issue stopped until today. Now it is back. So I have had it when I was looking at what my retainer has sold, I am in...

    Started by Sunlong‎, 10-04-2021 07:58 PM
    • Replies: 1
    • Views: 738
    10-07-2021, 11:37 AM Go to last post
  5. Unexpected Error, Exiting FFXIV when within The Rising Stones

    Hello, I have been having trouble with an Unexpected Error recently. It started to occur when starting the Prelude in Violet quest when the game...

    Started by AnLonelyAI‎, 10-05-2021 05:06 AM
    • Replies: 1
    • Views: 372
    10-07-2021, 11:03 AM Go to last post
  6. Recent Awful Unplayable Lag

    The lag is so unbearable lately in this game and Square Enix hasn't responded to it, it's not only me my entire FC has been experiencing it, has the...

    Started by GazzaDownUnder‎, 10-01-2021 07:00 PM
    awful lag
    • Replies: 3
    • Views: 818
    10-07-2021, 11:00 AM Go to last post
  7. Elemental - Microstutter, Lag & Lockup

    Hi, I play on Elemental/Tonberry as a main. I've started to note in peak (7.30pm to around 11pm GMT+10) that I suffer from connection issues,...

    Started by Larunda‎, 10-03-2021 01:06 AM
    • Replies: 3
    • Views: 828
    10-07-2021, 10:55 AM Go to last post
  8. Primal Data Center down? Booted from raid and now "Unable to obtain character data"

    Hyperion down? Booted from raid and now "Unable to obtain character data". Tried to exit and go back in.

    Started by xtro‎, 10-02-2021 10:08 AM
    • Replies: 8
    • Views: 1,293
    10-05-2021, 03:21 AM Go to last post
  9. Packet loss and lag issues

    Hello! I recently switched to a new ISP on the 17th of August, and was able to use my new internet for everything except for Final Fantasy XIV....

    Started by astralmoon‎, 08-19-2021 11:53 PM
    • Replies: 5
    • Views: 994
    10-05-2021, 02:46 AM Go to last post
  10. Unable to play whatsoever "lobby server encountered an error 5006"

    I am unable to play FFXIV at all whatsoever! As soon as I press start on the title screen, I always receive the following error message, "The lobby...

    Started by MoltresRider‎, 09-25-2021 04:34 PM
    • Replies: 1
    • Views: 1,138
    10-01-2021, 03:49 AM Go to last post
  11. Game has been crashing for the past week

    The game has crashed almost every day for this past week. The last error was 90002. I had not had issues in at least a year before this week. Was...

    Started by Fym‎, 09-25-2021 11:52 AM
    • Replies: 2
    • Views: 880
    10-01-2021, 03:09 AM Go to last post
  12. Launcher stuck at logo

    Since yesterday evening my launcher has been stukc on the Final Fantasy XIV Logo. I've done nothing that to my computer with updates or anything....

    Started by Alraelx‎, 09-25-2021 07:54 PM
    launcher, logo, stuck
    • Replies: 1
    • Views: 1,040
    10-01-2021, 03:04 AM Go to last post
  13. Black screen after Ultimate Weapon cutscenes

    I reached level 52...leveled up to 53 while in dungeon for The Ultimate Weapon lvl 50 quest. I never have any problems with cutscenes. Not even now....

    Started by Andragon‎, 09-27-2021 05:42 PM
    black screen, cutscene, freeze, ultimate weapon
    • Replies: 2
    • Views: 1,242
    10-01-2021, 02:25 AM Go to last post
  14. PS4 pad button doesn't work on Mac

    Playing with same controller on ps4 works fine, but on mac it detects all buttons, but not the pad button, doesnt click and don't work the virtual...

    Started by BigLeon‎, 09-30-2021 03:31 AM
    mac, ps4 controller
    • Replies: 1
    • Views: 1,381
    09-30-2021, 11:24 AM Go to last post
  15. Fatal Directx Error (10000000)

    Good evening all, this is my first forum post so please forgive me if I've left anything out. I am getting the directx error when trying to play...

    Started by Tiran_Solfae‎, 09-24-2021 01:28 PM
    • Replies: 1
    • Views: 1,146
    09-28-2021, 12:31 AM Go to last post
  16. dx crash 11000002

    After i got to the end of heavensward i started getting crashers more and more frequent, skiping a cutsceen or going to dx9 helped but the futer i...

    Started by Aelic‎, 09-20-2021 01:20 AM
    • Replies: 1
    • Views: 684
    09-28-2021, 12:17 AM Go to last post
  17. Queueing up for Drowned City of Skalla instantly crashes my game

    Currently I'm trying to go through the post stormblood quests until i got the quest to do the Drowned City dungeon. However every time i queue up and...

    Started by FranzieStar‎, 09-22-2021 10:58 PM
    dungeon
    • Replies: 1
    • Views: 980
    09-27-2021, 11:57 PM Go to last post
  18. Can I use a paid transfer to go from an NA data center to a JP data center?

    With the use of paid character transfer, is it possible to transfer my character from an NA data center to a JP data center?

    Started by Rael_Norende‎, 09-24-2021 04:27 PM
    data center, question, transfer
    • Replies: 3
    • Views: 4,086
    09-27-2021, 10:55 PM Go to last post
  19. Errors ffxiv_dx11.exe 131d405, 4687DC, 1975F2, 13E6A59

    Hi my name is Cora and I’m currently having an issue with launching the game. Every-time I try opening the game and logging in, my game would pop up...

    Started by Coraq‎, 09-09-2021 04:49 AM
    • Replies: 1
    • Views: 829
    09-27-2021, 10:44 PM Go to last post
  20. Frequent random disconnects

    Does this game have issue with multiple connections coming from the same location? I house share with two siblings and a friend all of us play...

    Started by Chawan‎, 09-10-2021 08:48 AM
    • Replies: 1
    • Views: 781
    09-27-2021, 09:47 PM Go to last post

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