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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,090
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,358
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,496
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,948
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,628
    12-05-2017, 04:33 AM Go to last post
  1. Watching cutscenes causing my internet to break

    So I am watching a cutscene and my internet drops always on that cutscene "moonbyrda scene" it comes up up with a error I notice my BT Hub is...

    Started by Laziel‎, 12-11-2021 03:27 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 3,270
    12-11-2021, 08:00 AM Go to last post
  2. Can we freeze gametime?

    Hi, I tried searching but didn't get a clear answer. Is it able to freeze/pause gametime? I'm not able to play the game because of the long queues...

    Started by Ravenlost‎, 12-10-2021 01:07 PM
    • Replies: 4
    • Views: 1,737
    12-11-2021, 06:20 AM Go to last post
  3. Packet loss at gin NTT

    There is some major packet loss going on at NTT-GIN -- It is causing all sorts of lag and disconnects.... ...

    Started by Amileah‎, 12-08-2021 05:50 AM
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 7,934
    12-11-2021, 06:17 AM Go to last post
  4. Random game crash 10 seconds after loading in game

    Sometimes I get Error codes, but its mostly just straight to desktop. I've gotten Dx11 errors and tried running Dx9, but it still persists. Cant take...

    Started by AstroNOT‎, 11-29-2021 10:13 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,295
    12-11-2021, 05:57 AM Go to last post
  5. Sounds is VERY distorted

    As I get through the que, which we knew would be large, I get into the game and ALL sound is Distorted and crackling, robotic and like pixilated.. I...

    Started by Jarkulary‎, 12-03-2021 10:01 PM
    • Replies: 3
    • Views: 2,121
    12-11-2021, 05:48 AM Go to last post
  6. Lost Connection to Server

    And can't connect to lobby server This is a new problem for me, just started happening for me. Frequent "lost connection to server." When I...

    Started by DragonGoblin‎, 12-02-2021 10:36 AM
    • Replies: 1
    • Views: 1,412
    12-11-2021, 05:22 AM Go to last post
  7. MAC Game Glitches Every 2.5-3 Seconds

    Hello, I run XIV on a PS4 and on my MAC. My mac version results in glitches or freezes every 2-3 seconds. - This will begin happening the...

    Started by RizerLocke‎, 12-02-2021 12:16 AM
    • Replies: 1
    • Views: 635
    12-11-2021, 05:09 AM Go to last post
  8. I give up.

    I work days. I get off and come home and the first thing I do is get in queue. 5013th. I stay in queue for about an hour, get to maybe 3000th,...

    Started by martimus‎, 12-11-2021 12:12 AM
    • Replies: 5
    • Views: 1,449
    12-11-2021, 03:30 AM Go to last post
  9. Worst Game Release ever

    Cannot get in... wait crash wait crash. Canceling sub. forever then.. Why pay and not get to play. Paid for early access, cannot get it.. So what...

    Started by Barnaby_Wild‎, 12-06-2021 06:23 AM
    7 Pages
    1 2 3 ... 7
    cancel, cannot log in
    • Replies: 67
    • Views: 14,909
    12-11-2021, 02:13 AM Go to last post
  10. New Main Gear 3080 gaming laptop getting 15 FPS in game

    Hi, I just purchased a new gaming laptop - Ryzen 5900 cpu and 3080 gpu. In game I am getting around 15 fps, inside the Inn room. I've made sure...

    Started by Killeremu12‎, 12-10-2021 09:35 PM
    • Replies: 2
    • Views: 1,358
    12-11-2021, 12:43 AM Go to last post
  11. Cannot change language of Forum or Shop

    As the title says I'm unable to change the interface language of the Forum to English, even tho I locked it in. Everything is German. I live in...

    Started by ODevil‎, 12-10-2021 09:35 PM
    english, forum, language, settings, shop
    • Replies: 0
    • Views: 1,546
    12-10-2021, 09:35 PM Go to last post
  12. dramatic fps drop after patch

    I am experience 15fps from 40 fps (in shadwobringers). My fps is dropping even on the login screen. There would be no issues in shadowbringer even...

    Started by kidknee‎, 12-03-2021 08:51 PM
    • Replies: 2
    • Views: 1,983
    12-10-2021, 06:56 PM Go to last post
  13. I noticed that I was not the only one having this problem.

    I am crashing whenever I teleport to Mordhona and this was well before Endwalker. It only happens when I am using DX11. DX9 does not do that. So,...

    Started by Torensi‎, 12-10-2021 03:18 PM
    • Replies: 0
    • Views: 699
    12-10-2021, 03:18 PM Go to last post
  14. Please help, I can't get a response from SE

    Hello, So on my account, when I try to log into my main character, I get an Unexpected Error (13a) and the game crashes. I made an alt so I could...

    Started by EziSarious‎, 12-10-2021 01:13 PM
    • Replies: 0
    • Views: 727
    12-10-2021, 01:13 PM Go to last post
  15. Random d/c into 3001

    So I was just out mining, minding my own business, when I'm 90k'd off. Sighing, I reconnect to find out what kind of monstrous queue awaits me and...

    Started by Callinon‎, 12-10-2021 06:57 AM
    2 Pages
    1 2
    • Replies: 18
    • Views: 3,472
    12-10-2021, 11:34 AM Go to last post
  16. What's with this error?

    Has it says, i keep getting this error when i exit the game, its the only game that does that, and i have to restart the PC after since everything...

    Started by tyco‎, 12-10-2021 10:54 AM
    • Replies: 4
    • Views: 1,419
    12-10-2021, 11:15 AM Go to last post
  17. More Login BS

    Second night in a row, logging in, 3K+ queue, wait patiently, get under 100 in queue, 2002 error, immediately login again and back to the end of the...

    Started by Roland1919‎, 12-10-2021 11:10 AM
    • Replies: 0
    • Views: 627
    12-10-2021, 11:10 AM Go to last post
  18. Queue Frozen?

    I'm on Leviathan was playing then kicked off with 3001 error. I was able to queue again at 787 in queue. I'm still stuck on 787 in queue for almost...

    Started by Hoosier‎, 12-10-2021 10:38 AM
    error, frozen, stuck
    • Replies: 5
    • Views: 1,355
    12-10-2021, 11:06 AM Go to last post
  19. AT LEAST 30 DAYS of free time plus in game Gil of 2mill

    Am paying for a service I cannot log into. Not acceptable, the crocodile tears mean nothing when you had over a year to get new hardware.

    Started by Sanjoo‎, 12-06-2021 06:47 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,779
    12-10-2021, 10:12 AM Go to last post
  20. I will pay more to bypass the queue

    SE, build the feature and take more of my money!!! Or give me a refund.

    Started by DanicaS‎, 12-10-2021 10:01 AM
    • Replies: 2
    • Views: 1,431
    12-10-2021, 10:09 AM Go to last post

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