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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,584
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,488
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,664
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,981
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,714
    12-05-2017, 04:33 AM Go to last post
  1. I actually don't mind the long queue times, this is what I have a problem with.

    4/5 times I get close to login after waiting in queue, I get "log in server encountered an error" and then bumped back to the end of the queue after...

    Started by Wahya‎, 12-11-2021 08:45 AM
    • Replies: 3
    • Views: 1,376
    12-11-2021, 10:53 AM Go to last post
  2. I thought you fixed this?

    Logged into queue on Gilgmesh at 2700. 2002'd 3 hrs later at 68. Logged back in. 5500 WTF? The worst thing about this is that this...

    Started by raunyyyc‎, 12-11-2021 08:08 AM
    • Replies: 9
    • Views: 2,017
    12-11-2021, 09:57 AM Go to last post
  3. Error 2002 on Cactuar [NA - Aether]

    Error 2002 is still happening on Cactuar. The past two emergency maintenances did not fix the issue. ETA on when the issue will actually be fixed?

    Started by RadRyder‎, 12-11-2021 09:21 AM
    • Replies: 0
    • Views: 914
    12-11-2021, 09:21 AM Go to last post
  4. Unable to edit character after using Fantasia

    As the title states, I used a Fantasia, unequiped all my gear, then logged out. However, on the character selection screen, I'm not seeing the option...

    Started by RadRyder‎, 12-11-2021 07:21 AM
    • Replies: 1
    • Views: 1,128
    12-11-2021, 08:58 AM Go to last post
  5. Endwalker Title Screen 0 FPS

    Hello! I have been playing Endwalker since Early Access release with no problems, but suddenly today the game had become literally unplayable....

    Started by saffiya‎, 12-11-2021 07:09 AM
    • Replies: 2
    • Views: 1,184
    12-11-2021, 08:37 AM Go to last post
  6. SPORADIC 90002 ERRORS

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Been receiving sporadic 90002...

    Started by JadeReaver‎, 11-30-2021 03:25 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,237
    12-11-2021, 08:32 AM Go to last post
  7. Watching cutscenes causing my internet to break

    So I am watching a cutscene and my internet drops always on that cutscene "moonbyrda scene" it comes up up with a error I notice my BT Hub is...

    Started by Laziel‎, 12-11-2021 03:27 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 3,422
    12-11-2021, 08:00 AM Go to last post
  8. Can we freeze gametime?

    Hi, I tried searching but didn't get a clear answer. Is it able to freeze/pause gametime? I'm not able to play the game because of the long queues...

    Started by Ravenlost‎, 12-10-2021 01:07 PM
    • Replies: 4
    • Views: 1,803
    12-11-2021, 06:20 AM Go to last post
  9. Packet loss at gin NTT

    There is some major packet loss going on at NTT-GIN -- It is causing all sorts of lag and disconnects.... ...

    Started by Amileah‎, 12-08-2021 05:50 AM
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 8,104
    12-11-2021, 06:17 AM Go to last post
  10. Random game crash 10 seconds after loading in game

    Sometimes I get Error codes, but its mostly just straight to desktop. I've gotten Dx11 errors and tried running Dx9, but it still persists. Cant take...

    Started by AstroNOT‎, 11-29-2021 10:13 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,401
    12-11-2021, 05:57 AM Go to last post
  11. Sounds is VERY distorted

    As I get through the que, which we knew would be large, I get into the game and ALL sound is Distorted and crackling, robotic and like pixilated.. I...

    Started by Jarkulary‎, 12-03-2021 10:01 PM
    • Replies: 3
    • Views: 2,170
    12-11-2021, 05:48 AM Go to last post
  12. Lost Connection to Server

    And can't connect to lobby server This is a new problem for me, just started happening for me. Frequent "lost connection to server." When I...

    Started by DragonGoblin‎, 12-02-2021 10:36 AM
    • Replies: 1
    • Views: 1,447
    12-11-2021, 05:22 AM Go to last post
  13. MAC Game Glitches Every 2.5-3 Seconds

    Hello, I run XIV on a PS4 and on my MAC. My mac version results in glitches or freezes every 2-3 seconds. - This will begin happening the...

    Started by RizerLocke‎, 12-02-2021 12:16 AM
    • Replies: 1
    • Views: 655
    12-11-2021, 05:09 AM Go to last post
  14. I give up.

    I work days. I get off and come home and the first thing I do is get in queue. 5013th. I stay in queue for about an hour, get to maybe 3000th,...

    Started by martimus‎, 12-11-2021 12:12 AM
    • Replies: 5
    • Views: 1,498
    12-11-2021, 03:30 AM Go to last post
  15. Worst Game Release ever

    Cannot get in... wait crash wait crash. Canceling sub. forever then.. Why pay and not get to play. Paid for early access, cannot get it.. So what...

    Started by Barnaby_Wild‎, 12-06-2021 06:23 AM
    7 Pages
    1 2 3 ... 7
    cancel, cannot log in
    • Replies: 67
    • Views: 15,139
    12-11-2021, 02:13 AM Go to last post
  16. New Main Gear 3080 gaming laptop getting 15 FPS in game

    Hi, I just purchased a new gaming laptop - Ryzen 5900 cpu and 3080 gpu. In game I am getting around 15 fps, inside the Inn room. I've made sure...

    Started by Killeremu12‎, 12-10-2021 09:35 PM
    • Replies: 2
    • Views: 1,397
    12-11-2021, 12:43 AM Go to last post
  17. Cannot change language of Forum or Shop

    As the title says I'm unable to change the interface language of the Forum to English, even tho I locked it in. Everything is German. I live in...

    Started by ODevil‎, 12-10-2021 09:35 PM
    english, forum, language, settings, shop
    • Replies: 0
    • Views: 1,583
    12-10-2021, 09:35 PM Go to last post
  18. dramatic fps drop after patch

    I am experience 15fps from 40 fps (in shadwobringers). My fps is dropping even on the login screen. There would be no issues in shadowbringer even...

    Started by kidknee‎, 12-03-2021 08:51 PM
    • Replies: 2
    • Views: 2,019
    12-10-2021, 06:56 PM Go to last post
  19. I noticed that I was not the only one having this problem.

    I am crashing whenever I teleport to Mordhona and this was well before Endwalker. It only happens when I am using DX11. DX9 does not do that. So,...

    Started by Torensi‎, 12-10-2021 03:18 PM
    • Replies: 0
    • Views: 723
    12-10-2021, 03:18 PM Go to last post
  20. Please help, I can't get a response from SE

    Hello, So on my account, when I try to log into my main character, I get an Unexpected Error (13a) and the game crashes. I made an alt so I could...

    Started by EziSarious‎, 12-10-2021 01:13 PM
    • Replies: 0
    • Views: 753
    12-10-2021, 01:13 PM Go to last post

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