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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,086
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,356
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,496
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,947
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,628
    12-05-2017, 04:33 AM Go to last post
  1. Error 2002 is a server side issue. Proof provided

    A reddit user u/pitiful-marzipan has provided a technical analysis of the error 2002 issue that has nothing to do with anything the user is doing. ...

    Started by Puremallace‎, 12-13-2021 08:10 AM
    • Replies: 12
    • Views: 3,789
    12-14-2021, 12:22 PM Go to last post
  2. I'm being switched to a different character on my character list mid login queue.

    This is the 2nd night this has happened. I sat through a 3k queue, got down below 500, then suddenly I'm on a different character 2 slots down my...

    Started by Morrighan99‎, 12-14-2021 10:30 AM
    • Replies: 1
    • Views: 707
    12-14-2021, 11:59 AM Go to last post
  3. Still getting 2002 disconnect when in Queue after maintenance 12-11-2021

    I will admit it is better than it was, but I am still getting 2002 disconnects after spending 2 hours in a queue that is over 4000 people deep. Get...

    Started by SquashBuggy‎, 12-12-2021 12:36 PM
    • Replies: 6
    • Views: 2,164
    12-14-2021, 11:59 AM Go to last post
  4. Anyone else just getting terrible latency?

    We all know about the queue times and error messages obviously, which I've thankfully had very few of. But as of yesterday, whenever I actually get...

    Started by mauvais_sorcier‎, 12-14-2021 09:15 AM
    • Replies: 2
    • Views: 960
    12-14-2021, 11:53 AM Go to last post
  5. [Faerie] Constant lag, everywhere, for the past week...

    This is really, really affecting my desire to continue playing the game. I hope Square-Enix is doing everything it can to fix this and add better...

    Started by martimus‎, 07-24-2021 10:29 PM
    disconnect, disconnects, lag, lags
    • Replies: 8
    • Views: 2,290
    12-14-2021, 09:43 AM Go to last post
  6. VPN Solution?

    Any thoughts on this? I don't personally believe I need to spend extra money to mask my ip b/c SE's upstream provider has a ton of packet loss. ...

    Started by Julisia‎, 12-13-2021 05:42 PM
    • Replies: 3
    • Views: 1,187
    12-14-2021, 04:32 AM Go to last post
  7. Sometimes I think Square-Enix WANTS bad reviews

    I sent in a bug report, because the gold armor I'd made in shadowbringers was not displaying as gold anymore. Real Money gold dye used on an...

    Started by ICountFrom0‎, 12-12-2021 04:32 AM
    • Replies: 4
    • Views: 1,288
    12-14-2021, 04:29 AM Go to last post
  8. PS5 Adaptive triggers a PC exclusive?

    The game has been out on PS5 since May 25th but has yet to implement the use of a PS5 controller's additional buttons. The adaptive triggers are used...

    Started by Hawuhawuu‎, 12-09-2021 05:14 AM
    adaptive trigger, ps5, spam
    • Replies: 3
    • Views: 3,680
    12-14-2021, 03:54 AM Go to last post
  9. Game crashes while I'm playing

    This has been an issue I've been dealing with for a while (I play on PC via Steam BTW). This doesn't happen every session, but on occasion, FFXIV...

    Started by NN010‎, 11-18-2021 02:50 PM
    crash, steam, tech support, windows, windows 11
    • Replies: 3
    • Views: 3,053
    12-14-2021, 02:57 AM Go to last post
  10. Full Activation Code not Received

    I don\\'t even have a space that says "Your Activation Key". I purchased the digital collector\\'s edition and allowed the debit back in May. I...

    Started by 1kken‎, 12-13-2021 11:21 AM
    • Replies: 2
    • Views: 1,107
    12-14-2021, 12:08 AM Go to last post
  11. launcher Error: 'Global' is undefined

    Hiya! I'm having some trouble with my launcher. Each time I launch it, I get the error: "Line: 20 Char: 2 Error: 'Global' is undefined ...

    Started by Iggysmols‎, 12-14-2021 12:06 AM
    • Replies: 0
    • Views: 929
    12-14-2021, 12:06 AM Go to last post
  12. An unexpected error has occurred - KERNEL32.DLL

    I always get this message below when delivering the final blow to the boss in the quest "Death Unto Dawn" from 5.55 patch. An unexpected error...

    Started by Yzack32‎, 12-13-2021 04:32 PM
    #technicalsupport
    • Replies: 0
    • Views: 946
    12-13-2021, 04:32 PM Go to last post
  13. DirectX 11 Fatal Error

    Hi, My game crashes a couple of times per day due to DirectX 11 Fatal Error. It's very frustrating to get this crash when you've spent 2h i...

    Started by Tinca‎, 12-12-2021 09:38 PM
    • Replies: 1
    • Views: 1,500
    12-13-2021, 02:34 PM Go to last post
  14. Fix the servers

    How are the server not fixed yet at all? 3 hr que, get kicked all the time in the que and sometimes it restarts to the beginning. WoW would have this...

    Started by OkamiKitsuneTTV‎, 12-13-2021 12:08 PM
    fix, que times, servers full
    • Replies: 2
    • Views: 2,117
    12-13-2021, 12:58 PM Go to last post
  15. 90001/90002 At 7:25pm - 7:30pm CST every single night

    I get disconnected in the same time range every single night with either 90001 or 90002. My internet seems fine in other applications during this...

    Started by Eloot‎, 12-13-2021 10:45 AM
    • Replies: 1
    • Views: 1,108
    12-13-2021, 12:52 PM Go to last post
  16. Deleted E-Mail With EW Pre-Order Key and Link. Am I Screwed?

    Im asking this for a friend because he doesnt have a forum account and doesnt want to make one. He bought the Windows Client version of EW(Steam not...

    Started by TimeROcker‎, 12-13-2021 12:01 PM
    endwalker guest key email
    • Replies: 0
    • Views: 722
    12-13-2021, 12:01 PM Go to last post
  17. Queue Lines Are Still Ludacris

    Having simple responsibilities like walking the dog shouldn't punish me to a 5k queue. I'm a huge lurker and you don't have to share what's already...

    Started by Hugh_Mercer‎, 12-13-2021 10:39 AM
    launch worse then wow
    • Replies: 2
    • Views: 857
    12-13-2021, 10:44 AM Go to last post
  18. 2002 what is the Point

    I have the best internet for my Area tied directly to the Boston region of the east coast, so the excuse that my internet is causing me to 2002 is a...

    Started by callandra‎, 12-13-2021 06:58 AM
    • Replies: 1
    • Views: 1,150
    12-13-2021, 09:57 AM Go to last post
  19. More DX11 things.

    Screaming into the void, adding to the pile, hoping square decides to start caring about these crashes. An unexpected error has occurred. Exiting...

    Started by Persephone1231‎, 12-13-2021 08:44 AM
    • Replies: 0
    • Views: 979
    12-13-2021, 08:44 AM Go to last post
  20. DirectX Error (11000002) during Heroes' Gauntlet... UNABLE to progress in MSQ

    I have become stuck in the MSQ... for some reason, the game keeps crashing during this particular duty. I've tried it 3 times and every time it...

    Started by Nyr-NZ‎, 12-13-2021 08:39 AM
    directx 11 crash, directx error 11000002
    • Replies: 0
    • Views: 1,201
    12-13-2021, 08:39 AM Go to last post

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