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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,582
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,488
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,663
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,968
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,713
    12-05-2017, 04:33 AM Go to last post
  1. Error 5003 and subsequent Authentication Errors

    I just tried to log into the game (Windows ver) and got disconnected with a 5003 authentication error while I was in the queue. Since then, when I go...

    Started by Zebyxus‎, 12-16-2021 11:01 AM
    • Replies: 29
    • Views: 11,375
    12-16-2021, 11:42 AM Go to last post
  2. everything is broken.. can't launch the game.

    I was in queue then got an error and now it says there is an authentication error when I try to login via the launcher. Please help me!

    Started by Osort‎, 12-16-2021 11:17 AM
    • Replies: 8
    • Views: 2,066
    12-16-2021, 11:24 AM Go to last post
  3. Received 90002 error then a 5003 Error now can't even log in.

    Was hanging around in Gridania checking the queue times to transfer worlds when I received the 90002 error. Started the process of getting back in...

    Started by Alaylia‎, 12-16-2021 11:10 AM
    • Replies: 5
    • Views: 2,114
    12-16-2021, 11:18 AM Go to last post
  4. Launcher is broken 5003

    Was in queue, got 5003. However the launcher now displays and error and won't accept log ins.

    Started by SicariusSeven‎, 12-16-2021 11:10 AM
    • Replies: 1
    • Views: 1,221
    12-16-2021, 11:13 AM Go to last post
  5. ATTENTION DEVS: 9006 Error Pingplotter Data Dump

    Considering that even professional IT specialists like my boyfriend who works for Verizon use Pingplotter to diagnose problems with packet loss, this...

    Started by Angellos‎, 12-16-2021 04:03 AM
    • Replies: 3
    • Views: 1,664
    12-16-2021, 10:19 AM Go to last post
  6. Game crashing with no error then placed in a high queue...

    Self explanatory. I have never had this issue until a couple weeks before endwalker release. It suddenly stopped for a couple days. Now it is...

    Started by Lazherus‎, 12-16-2021 08:55 AM
    • Replies: 1
    • Views: 1,031
    12-16-2021, 09:42 AM Go to last post
  7. Problem with Voice acted audio

    I haven't been able to hear any of the voiced audio in cutscenes since i started Endwalker. Everything else is fine. I have now reached the 3rd zone...

    Started by RamenKing‎, 12-16-2021 08:02 AM
    audio, fix, request, support, voice acting bug
    • Replies: 0
    • Views: 985
    12-16-2021, 08:02 AM Go to last post
  8. fixing the game

    the only thing i see from square is that they are "working" on the problem. exactly like bliz did on diablo 2 remaster servers. its called making...

    Started by RevMether‎, 12-16-2021 06:29 AM
    • Replies: 0
    • Views: 874
    12-16-2021, 06:29 AM Go to last post
  9. On and off bad lag and packet loss

    Over the past ~2 weeks I've been getting completely random packet loss and lag. It will last from 20 minutes up to an hour at times. Below is from...

    Started by Krojack‎, 11-06-2021 08:24 AM
    1 Deleted Post(s)
    • Replies: 41
    • Views: 10,662
    12-16-2021, 06:11 AM Go to last post
  10. GPU constantly crashing

    From what I can remember this has been a consistent problem since Endwalker has released. I'll log into the game and it crashes my GPU. As in, the...

    Started by bacondelish‎, 12-16-2021 05:21 AM
    • Replies: 0
    • Views: 996
    12-16-2021, 05:21 AM Go to last post
  11. game crashes randomly

    i'm only in stormblood and after going to yanxia in the cut scene it just crashed, i later tried to go in again and it would crash randomly; things...

    Started by pinkduck‎, 12-13-2021 06:11 PM
    • Replies: 1
    • Views: 1,054
    12-16-2021, 03:40 AM Go to last post
  12. Fatal DirectX Error 10000000

    Good morning, This error used to only occur for me if I tried to use DX11. DX9 was not optimal, but worked. This morning it occurs using either...

    Started by katz_brez‎, 12-16-2021 01:09 AM
    • Replies: 5
    • Views: 3,824
    12-16-2021, 03:37 AM Go to last post
  13. Changing of monitor causing game to crash and freeze PC?

    So i've been playing FFXIV for years now. I'm currently on the Stormblood expansion. I've had multiple monitors, and i've had the same graphics card...

    Started by Dizney4j‎, 12-15-2021 05:59 PM
    • Replies: 1
    • Views: 1,279
    12-16-2021, 03:27 AM Go to last post
  14. Gathering log won't close

    I've been playing this game for years and this is the first time this has happened. I opened the gathering by searching the gathering method for...

    Started by KilledByKangaroo‎, 12-14-2021 11:15 AM
    • Replies: 2
    • Views: 1,359
    12-16-2021, 02:41 AM Go to last post
  15. Guess what time it is. 90006 Time (NTT Failure)

    Here ya go support rep. Maybe this time you can escalate this or any of the other 100's of examples that have good useful data to a Network Admin, DC...

    Started by Psythe‎, 12-12-2021 09:41 PM
    yet another queue thread 2 Deleted Post(s)
    • Replies: 13
    • Views: 4,052
    12-16-2021, 12:05 AM Go to last post
  16. "Unable to leave area" .. What Is This?

    "Due to severe congestion you are unable to leave this area, try later" I've seen this a few times since last week, ALWAYS when trying to enter a...

    Started by Pintsized‎, 12-15-2021 12:58 AM
    • Replies: 4
    • Views: 1,276
    12-15-2021, 06:19 PM Go to last post
  17. PS4 ffxiv browser is not working

    When the browser comes up it just goes to Japanese text and a maintenance symbol covering the login browser. I've tried deleting the game and...

    Started by Lancet‎, 12-13-2021 07:27 PM
    • Replies: 1
    • Views: 1,138
    12-15-2021, 02:06 PM Go to last post
  18. Error 90002

    This is not good ,twice I had same error when entering cutscenes in Twintania ,I changed char and nothing what is the problem with Twintania that...

    Started by Greysong‎, 12-15-2021 02:37 AM
    • Replies: 1
    • Views: 1,177
    12-15-2021, 01:20 PM Go to last post
  19. Getting fed Up

    I am so fed up with this game, i feel i'm paying for something im not getting, i just queued for over two hours to get in the game that was a 3500...

    Started by Annmarie‎, 12-15-2021 04:45 AM
    • Replies: 3
    • Views: 1,182
    12-15-2021, 01:10 PM Go to last post
  20. Today is 12/14/2021 - I still can't play the game I've paid for when I'm off my work.

    This is not acceptable. The 7 free days are gone and I still can't play this game when I get home. If you're not going to fix the servers, please...

    Started by Phalk‎, 12-15-2021 10:03 AM
    • Replies: 1
    • Views: 1,158
    12-15-2021, 11:40 AM Go to last post

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