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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 23,766
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,155
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,207
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,881
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,430
    12-05-2017, 04:33 AM Go to last post
  1. Getting unexpected error message this past week for FFXIV

    Getting an unexpected error while playing the game during regular gameplay this past week. I have not had a problem playing the game for the past 3...

    Started by ReadyPlayer3‎, 12-15-2024 12:13 PM
    • Replies: 2
    • Views: 400
    01-04-2025, 01:48 AM Go to last post
  2. Fullscreen Issue

    Hopefully this is the right place to post this... So, I've been playing for about a month now and every once in a while I'll come up with a problem...

    Started by Mallador‎, 09-16-2021 12:00 PM
    • Replies: 6
    • Views: 8,005
    12-30-2024, 05:14 AM Go to last post
  3. Huge Packet Loss and High Ping

    Hi, Ever since Dawntrail launched, I have been having massive latency connecting to JPN data center from Southeast Asia. My usual ping before...

    Started by mooncalf31‎, 12-02-2024 01:01 AM
    internet, lag, latency, packet loss, ping
    • Replies: 8
    • Views: 1,141
    12-29-2024, 04:19 AM Go to last post
  4. Game using 70% of GPU

    I have been experiencing lag spikes frequently every few minutes for the past 3 days. For a second, the screen will freeze and return to the game as...

    Started by thedivinetreasury‎, 12-13-2024 12:23 PM
    gpu, lag spikes 1 Deleted Post(s)
    • Replies: 4
    • Views: 1,047
    12-21-2024, 11:00 PM Go to last post
  5. Keep getting DX11 1100000F error when playing in Fullscreen

    Hey! I keep getting this error whenever I try playing in fullscreen. The moment I start the game in fullscreen it crashes and it also crashes...

    Started by Dazzy‎, 12-15-2024 06:22 PM
    2 Pages
    1 2
    dx11, error, fullscreen, technical support
    • Replies: 10
    • Views: 1,144
    12-19-2024, 03:09 AM Go to last post
  6. Ambient Sound Popping

    So I've seen tons of threads of how people can hear a stuttering/popping/crackling sound when flying or even sitting in populated zones. The wind...

    Started by AcheronTheFox‎, 04-24-2023 12:35 PM
    ambient audio, ambient sounds, sound bug, sound crackling
    • Replies: 2
    • Views: 1,493
    12-16-2024, 09:32 AM Go to last post
  7. Bad lag again with NTT's NA server network

    EDIT / UPDATE What we know is this is mostly AT&T Internet customers that are affected. After 3 days Square-Enix has finally stated they are...

    Started by Krojack‎, 05-16-2023 02:07 AM
    155 Pages
    1 2 3 ... 155
    16 Deleted Post(s)
    • Replies: 1,547
    • Views: 549,703
    12-14-2024, 11:57 AM Go to last post
  8. Ever since 7.1 dropped constant Dx11 crashes

    As title states, since the newest patch my game hasn't been able to make it for decent lengths of time without giving me a Fatal Direct X error has...

    Started by Altun_Oroq‎, 12-01-2024 11:31 PM
    • Replies: 3
    • Views: 1,031
    12-14-2024, 01:40 AM Go to last post
  9. Hardware cursor: FFXIV Custom invisible in fullscreen

    Hello. I am on Windows 11. I've recently changed to playing in fullscreen. This was in response to stuttering issues suffered in borderless...

    Started by Sushou‎, 11-30-2024 11:36 PM
    • Replies: 4
    • Views: 626
    12-12-2024, 05:03 AM Go to last post
  10. Disconnect after exiting instances since 7.1

    ■Date & Time: since 7.1 ■Frequency: around 50% of the time when exiting instances ■World name: Louisoix ■Party or solo: can be party or solo...

    Started by ElraDin‎, 11-28-2024 03:29 AM
    7.1, connection, dc, disconnect, instances
    • Replies: 5
    • Views: 564
    12-11-2024, 02:23 AM Go to last post
  11. Controller problems while playing on PC

    Recently i've had a few problems while playing on PC while playing the game on controller. it's been going on since about the release of 7.1, maybe a...

    Started by dibblybibbly‎, 12-06-2024 04:39 AM
    controller, pc
    • Replies: 1
    • Views: 487
    12-11-2024, 01:50 AM Go to last post
  12. Constant error 2002 and unable to connect to game since mid March

    Been getting constant 2002 errors and been unable to connect to the game normally at all since mid March. And would be good to know if other's are...

    Started by vonRavenstein‎, 05-29-2023 09:13 PM
    4 Pages
    1 2 3 ... 4
    3 Deleted Post(s)
    • Replies: 37
    • Views: 26,915
    12-06-2024, 11:52 AM Go to last post
  13. Game randomly freezes / crashes with no error message

    Game randomly freezes with sound playing and goes into not responding for about 10 seconds before it closes automatically back to desktop. It happens...

    Started by Mudrac‎, 07-01-2024 09:52 PM
    3 Pages
    1 2 3
    crash after patch, crash no error, dawntrail, freeze 1 Deleted Post(s)
    • Replies: 22
    • Views: 4,765
    12-04-2024, 02:37 AM Go to last post
  14. Constant crashes with the same error code for months at this point

    I am having this error code below for months already cause me to crash constantly, I tried everything I could and that I read on the internet so far,...

    Started by Loymo‎, 11-29-2024 09:11 AM
    • Replies: 1
    • Views: 539
    12-04-2024, 02:30 AM Go to last post
  15. I am getting frame drops/pauses with audio breaks every 3 seconds.

    This suddenly started happening a couple days before patch 7.1. Roughly every 3 seconds my frames just suddenly drop by at least 10 frames (I do have...

    Started by Sydin18‎, 11-19-2024 05:41 PM
    audio / visual bug, audio issue, frame drops, frame rate drop, frame rate issues
    • Replies: 3
    • Views: 765
    12-04-2024, 02:08 AM Go to last post
  16. Game Freeze

    Since launch of Dawntrail I have had a number of instances of game freeze. Sometimes just the game and I can close it and relaunch, but other times...

    Started by Anida‎, 07-03-2024 03:00 AM
    4 Pages
    1 2 3 ... 4
    4 Deleted Post(s)
    • Replies: 36
    • Views: 12,502
    12-01-2024, 04:52 AM Go to last post
  17. PvP Lag

    There is a huge ping issue or lag issue in FFXIV PvP N/A. My connection is working fine with other video games and with FFXI, but when it comes to...

    Started by Painx‎, 11-15-2024 11:23 AM
    • Replies: 1
    • Views: 383
    11-27-2024, 12:37 AM Go to last post
  18. Game crashing upon loading if after Queue

    I've been having this problem since downloading the patch, ive tried restoring the game data but that made the game only black screen continuously,...

    Started by chibivampyre‎, 11-13-2024 05:36 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 10
    • Views: 1,246
    11-23-2024, 01:02 AM Go to last post
  19. Since updating to Patch7.1 Game keeps crashing after trying to start the game

    I'm using the steam version of FFXIV. Since updating to 7.1 my game starts up with a black screen, won't respond before booting me back to my...

    Started by TizzArrior‎, 11-14-2024 05:09 AM
    bug, crash, steam, update 7.1
    • Replies: 6
    • Views: 1,780
    11-23-2024, 12:41 AM Go to last post
  20. Random crashing since 7.1

    My game either gets the nvgpucomp64.dll, directX errors or (more comon after the update) freezes then crashes to desktop. I have attached my system...

    Started by AnonChan‎, 11-19-2024 02:46 PM
    crashing, crashing to desktop
    • Replies: 4
    • Views: 831
    11-20-2024, 06:15 PM Go to last post

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