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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,086
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,356
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,496
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,947
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,628
    12-05-2017, 04:33 AM Go to last post
  1. Alchemist Animation/Sound Bug

    Hello! I seem to be having an issue with my game regarding the animation and sound that usually plays when you cast Basic Synthesis/Muscle Memory....

    Started by Shuuia‎, 04-16-2022 12:44 PM
    • Replies: 4
    • Views: 1,288
    04-26-2022, 10:26 AM Go to last post
  2. Housing System Glitch During Lottery

    I won lot 21 medium in ward 15 of Empyrean My free company member won a small lot 28 in ward 14 of Empyrean Upon winning both, it was decided we...

    Started by Ageel‎, 04-18-2022 05:00 AM
    • Replies: 3
    • Views: 983
    04-25-2022, 10:36 AM Go to last post
  3. Game Losing Sound, Gradually Freezing Up, and Crashing

    Hello, I'd like to report an issue that has happened to me repeatedly since the launch of 6.1, and I haven't seen anyone ask about. On occasion, my...

    Started by Gigalithic‎, 04-17-2022 05:37 AM
    • Replies: 4
    • Views: 1,100
    04-24-2022, 07:32 PM Go to last post
  4. Game launcher won't start up proberly the first time

    Hey all! I don't know, if anyone have had this issue, but ever since i've actually gotten over to windows 11, the is acting a little weird when...

    Started by Alublue‎, 04-22-2022 03:36 PM
    • Replies: 2
    • Views: 717
    04-23-2022, 05:43 PM Go to last post
  5. PC Keyboard Keys Become Stuck and then Unstick when Pressed Once

    Hello. My keyboard has started to "stick" sometimes in FFXIV where keys have to be pressed once to "turn on the key" and then the second press will...

    Started by Gantrioch‎, 04-23-2022 07:18 AM
    keyboard, pc, stuck
    • Replies: 6
    • Views: 2,379
    04-23-2022, 10:33 AM Go to last post
  6. DX 11 Errors. Only happens in Crystalline Conflict.

    Doesn't happen in any other content, only during Crystalline Conflict matches intermittently. https://imgur.com/a/7lL4upB System info: ...

    Started by Tezato‎, 04-20-2022 05:09 AM
    • Replies: 7
    • Views: 2,154
    04-23-2022, 08:31 AM Go to last post
  7. Panasonic SC-GN01

    Hello, Has anyone experienced the following sound issue with the Panasonic SC-GN01 wearable: All audio normal except voices in cutscenes. ...

    Started by Triarii‎, 04-23-2022 02:52 AM
    panasonic, sc-gn01, wearable
    • Replies: 2
    • Views: 776
    04-23-2022, 03:06 AM Go to last post
  8. Game constantly crashing after 6.1 patch

    After patch 6.1 installed, I started having issues where I would get Direct X 11 errors every time I did a certain MSQ quest. I used the "system...

    Started by Zander_Elysium‎, 04-16-2022 02:48 AM
    crash after patch, direct x errors, direct11, force closing, patch 6.1
    • Replies: 2
    • Views: 1,460
    04-21-2022, 04:51 AM Go to last post
  9. DX11 Error 11000002 - Frequent and Making Game Unplayable

    Hello, I came back in December after quitting in 2014. (I do not remember why I bailed then; life and I believe this issue were the cause.) Early...

    Started by Croix_W‎, 04-14-2022 12:57 AM
    • Replies: 1
    • Views: 1,254
    04-21-2022, 04:46 AM Go to last post
  10. Nonstop Crashing

    Hello! Every time I zone into the new dungeon, my game crashes! I tried lowering my graphics, updating my drivers, restarting, and running as admin...

    Started by GaleMex‎, 04-13-2022 02:08 AM
    • Replies: 4
    • Views: 968
    04-21-2022, 04:27 AM Go to last post
  11. Application Closes Without Error Upon Logging In

    Ever since starting the 6.1 MSQ, the application has been constantly crashing. At first, it happened when I started the first MSQ cutscene, which...

    Started by LelenaLena‎, 04-13-2022 07:26 AM
    • Replies: 1
    • Views: 753
    04-21-2022, 03:58 AM Go to last post
  12. XBox Series S Controller still does not work with Mac Big Sur

    The 6.1 patch notes indicated that support for Xbox Series S controllers had been added for Macs on several operating systems. At least in my case,...

    Started by katsudonburi‎, 04-13-2022 03:22 AM
    controller issues, mac os x
    • Replies: 1
    • Views: 919
    04-21-2022, 03:37 AM Go to last post
  13. Strange DirectX Crash after new Patch.

    Hello there. I'm having a strange issue. After downloading patch and log in into the game every time i go to any dungeon a DirectX Crash occures. It...

    Started by DethSata‎, 04-13-2022 02:55 AM
    directx crash, game crash
    • Replies: 1
    • Views: 1,155
    04-21-2022, 03:31 AM Go to last post
  14. Steam launcher crashes upon opening game from Steam.

    It's as the title says. Here's my logs from Even Viewer: Tried reinstalling both the game & Steam, to no avail. Any help is appreciated.

    Started by haziq‎, 04-12-2022 11:38 PM
    crashing, lanucher, steam
    • Replies: 1
    • Views: 1,021
    04-21-2022, 03:23 AM Go to last post
  15. Can't download 6.1 patch.

    Every time i attempt to install the patch for 6.1 the download speed slowly drops eventually hitting zero and refusing to change, i have tried every...

    Started by TopHatGrizzly‎, 04-12-2022 10:05 PM
    • Replies: 1
    • Views: 591
    04-21-2022, 03:15 AM Go to last post
  16. Unable to log in due to housing district maintenance

    My character was logged out while in the emperyum housing district. Since that instance is in maintenance now i just get booted back to the main menu...

    Started by Ploitering‎, 04-20-2022 11:54 PM
    • Replies: 8
    • Views: 1,262
    04-21-2022, 01:15 AM Go to last post
  17. Frequent 90006 disconnection error

    Still no change after patch 6.1. The game still constantly disconnects me during peak hours (8:00 PM - 12:00 AM JST: My only free time during...

    Started by jibo‎, 04-16-2022 10:34 PM
    90006, error (90006), lag, latency, no support 1 Deleted Post(s)
    • Replies: 2
    • Views: 1,251
    04-20-2022, 04:47 AM Go to last post
  18. Lottery 0 Winner issue, should I take my refund or not?

    I've read the updates from the dev team, but it's unclear if those of us who got the 0 Winner bug, should I not accept my refund? I believe the...

    Started by Kiushapo‎, 04-19-2022 11:06 PM
    • Replies: 2
    • Views: 805
    04-19-2022, 11:49 PM Go to last post
  19. Mogstation items not delivered

    Good morning! I was sent a code for the Papa Paissa mount on 15/04, and redeemed it on 16/04. It's now been 3 days and has not arrived on my account....

    Started by hanaKoshka‎, 04-19-2022 11:27 AM
    • Replies: 1
    • Views: 1,120
    04-19-2022, 07:21 PM Go to last post
  20. Housing solo bidder lost to entrant zero

    I am the only bid on Zurvan Lavender Beds ward 21 plot 4. I have lost to bidder 'zero'. I have screenshots to substantiate my claim, and have...

    Started by Dodgy_Coit‎, 04-17-2022 06:19 AM
    • Replies: 4
    • Views: 1,044
    04-19-2022, 01:30 PM Go to last post

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