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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,582
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,488
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,663
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,975
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,713
    12-05-2017, 04:33 AM Go to last post
  1. FFXIV Steam Deck support?

    Two part question: 1. Are there any plans to get the FFXIV launcher working with the steam deck again soon? 2. There is a workaround to use a...

    Started by YosshiAmor‎, 04-23-2022 09:20 AM
    • Replies: 2
    • Views: 1,498
    04-27-2022, 07:50 PM Go to last post
  2. MacOS Free Trial JavaScript Error -- Game Won't Launch

    Hi, I'm trying to help my friend set up a free trial account. She's currently getting this error when launching the game on MacOS BigSur 11.6.4, with...

    Started by feathertail‎, 04-22-2022 05:31 AM
    • Replies: 4
    • Views: 1,324
    04-27-2022, 07:43 PM Go to last post
  3. Game Forcequitting Constantly on Patch Day (6.11)

    I cleanly installed the 6.11 patch. I logged into my character on Aegis (Elemental DC) and, while attempting to do P1S, the game would eventually...

    Started by Haruvion‎, 04-26-2022 10:37 PM
    • Replies: 2
    • Views: 1,036
    04-27-2022, 11:31 AM Go to last post
  4. An unexpected error has occurred. .(17)

    i get error .(17) every time I log in, I wait in que and when it tried to load into the game it just gives me the error and close. my windows and...

    Started by fireoflife2018‎, 04-19-2022 12:34 AM
    • Replies: 3
    • Views: 1,379
    04-26-2022, 01:13 PM Go to last post
  5. Issues logging in to Diabolos

    Anyone else stuck in queue logging into Diabolos?

    Started by Xalos‎, 04-24-2022 07:21 AM
    • Replies: 3
    • Views: 975
    04-26-2022, 10:39 AM Go to last post
  6. Game Losing Sound

    Hello! The game has suddenly been losing sound, and the only way I've been able to fix it is by restarting the game. What happens: In-game sound...

    Started by SilentPolaris‎, 04-25-2022 05:40 AM
    • Replies: 1
    • Views: 1,011
    04-26-2022, 10:33 AM Go to last post
  7. Alchemist Animation/Sound Bug

    Hello! I seem to be having an issue with my game regarding the animation and sound that usually plays when you cast Basic Synthesis/Muscle Memory....

    Started by Shuuia‎, 04-16-2022 12:44 PM
    • Replies: 4
    • Views: 1,323
    04-26-2022, 10:26 AM Go to last post
  8. Housing System Glitch During Lottery

    I won lot 21 medium in ward 15 of Empyrean My free company member won a small lot 28 in ward 14 of Empyrean Upon winning both, it was decided we...

    Started by Ageel‎, 04-18-2022 05:00 AM
    • Replies: 3
    • Views: 1,027
    04-25-2022, 10:36 AM Go to last post
  9. Game Losing Sound, Gradually Freezing Up, and Crashing

    Hello, I'd like to report an issue that has happened to me repeatedly since the launch of 6.1, and I haven't seen anyone ask about. On occasion, my...

    Started by Gigalithic‎, 04-17-2022 05:37 AM
    • Replies: 4
    • Views: 1,144
    04-24-2022, 07:32 PM Go to last post
  10. Game launcher won't start up proberly the first time

    Hey all! I don't know, if anyone have had this issue, but ever since i've actually gotten over to windows 11, the is acting a little weird when...

    Started by Alublue‎, 04-22-2022 03:36 PM
    • Replies: 2
    • Views: 763
    04-23-2022, 05:43 PM Go to last post
  11. PC Keyboard Keys Become Stuck and then Unstick when Pressed Once

    Hello. My keyboard has started to "stick" sometimes in FFXIV where keys have to be pressed once to "turn on the key" and then the second press will...

    Started by Gantrioch‎, 04-23-2022 07:18 AM
    keyboard, pc, stuck
    • Replies: 6
    • Views: 2,464
    04-23-2022, 10:33 AM Go to last post
  12. DX 11 Errors. Only happens in Crystalline Conflict.

    Doesn't happen in any other content, only during Crystalline Conflict matches intermittently. https://imgur.com/a/7lL4upB System info: ...

    Started by Tezato‎, 04-20-2022 05:09 AM
    • Replies: 7
    • Views: 2,421
    04-23-2022, 08:31 AM Go to last post
  13. Panasonic SC-GN01

    Hello, Has anyone experienced the following sound issue with the Panasonic SC-GN01 wearable: All audio normal except voices in cutscenes. ...

    Started by Triarii‎, 04-23-2022 02:52 AM
    panasonic, sc-gn01, wearable
    • Replies: 2
    • Views: 849
    04-23-2022, 03:06 AM Go to last post
  14. Game constantly crashing after 6.1 patch

    After patch 6.1 installed, I started having issues where I would get Direct X 11 errors every time I did a certain MSQ quest. I used the "system...

    Started by Zander_Elysium‎, 04-16-2022 02:48 AM
    crash after patch, direct x errors, direct11, force closing, patch 6.1
    • Replies: 2
    • Views: 1,497
    04-21-2022, 04:51 AM Go to last post
  15. DX11 Error 11000002 - Frequent and Making Game Unplayable

    Hello, I came back in December after quitting in 2014. (I do not remember why I bailed then; life and I believe this issue were the cause.) Early...

    Started by Croix_W‎, 04-14-2022 12:57 AM
    • Replies: 1
    • Views: 1,314
    04-21-2022, 04:46 AM Go to last post
  16. Nonstop Crashing

    Hello! Every time I zone into the new dungeon, my game crashes! I tried lowering my graphics, updating my drivers, restarting, and running as admin...

    Started by GaleMex‎, 04-13-2022 02:08 AM
    • Replies: 4
    • Views: 1,028
    04-21-2022, 04:27 AM Go to last post
  17. Application Closes Without Error Upon Logging In

    Ever since starting the 6.1 MSQ, the application has been constantly crashing. At first, it happened when I started the first MSQ cutscene, which...

    Started by LelenaLena‎, 04-13-2022 07:26 AM
    • Replies: 1
    • Views: 784
    04-21-2022, 03:58 AM Go to last post
  18. XBox Series S Controller still does not work with Mac Big Sur

    The 6.1 patch notes indicated that support for Xbox Series S controllers had been added for Macs on several operating systems. At least in my case,...

    Started by katsudonburi‎, 04-13-2022 03:22 AM
    controller issues, mac os x
    • Replies: 1
    • Views: 961
    04-21-2022, 03:37 AM Go to last post
  19. Strange DirectX Crash after new Patch.

    Hello there. I'm having a strange issue. After downloading patch and log in into the game every time i go to any dungeon a DirectX Crash occures. It...

    Started by DethSata‎, 04-13-2022 02:55 AM
    directx crash, game crash
    • Replies: 1
    • Views: 1,208
    04-21-2022, 03:31 AM Go to last post
  20. Steam launcher crashes upon opening game from Steam.

    It's as the title says. Here's my logs from Even Viewer: Tried reinstalling both the game & Steam, to no avail. Any help is appreciated.

    Started by haziq‎, 04-12-2022 11:38 PM
    crashing, lanucher, steam
    • Replies: 1
    • Views: 1,051
    04-21-2022, 03:23 AM Go to last post

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