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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,321
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,426
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,595
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,333
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,665
    12-05-2017, 04:33 AM Go to last post
  1. my game crashes few minutes after i log in

    my game crashes with dx 11 error few minutes after i log in https://imgur.com/sKDObKy or even without an error it just closes by itself tried dx9...

    Started by libr0m‎, 04-28-2022 04:43 PM
    crash, crash error cant play, dx11 crash
    • Replies: 5
    • Views: 1,955
    06-02-2022, 02:00 AM Go to last post
  2. DirectX Error 11000002

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\xxxx\Documents FINAL FANTASY XIV Online F:\Program Files...

    Started by baobaosun‎, 05-20-2022 01:34 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 4,080
    06-01-2022, 10:55 PM Go to last post
  3. Crystal Server

    Wondering if Crystal is up? I was in game, then was kicked out. I can't get my password to Authenticate :/ Thanak you!

    Started by Jyhuh‎, 05-29-2022 06:07 AM
    • Replies: 2
    • Views: 1,118
    06-01-2022, 01:52 PM Go to last post
  4. Game stops responding, wont start back

    So for a few months now, my game has been hanging and crashing without an error code on screen like would happen with a DX11 crash. The game just...

    Started by WesAerak‎, 05-30-2022 01:33 AM
    crash, stops responding
    • Replies: 1
    • Views: 1,076
    06-01-2022, 10:54 AM Go to last post
  5. Game hard crashes entire PC

    Good day. I have been playing the game for about two weeks now, and usually, at the start of my day, whenever I log in the game would crash my entire...

    Started by BluePoo‎, 05-25-2022 06:09 AM
    pc, tech support
    • Replies: 1
    • Views: 1,793
    05-28-2022, 03:10 AM Go to last post
  6. Black screen after game startup

    Just updated and I can log into the client but after i press play and it launches but it just stays as a black screen. my mouse does change to in...

    Started by TheWise‎, 05-26-2022 05:34 AM
    • Replies: 1
    • Views: 694
    05-28-2022, 02:10 AM Go to last post
  7. Since last week, having packet loss to NA datacenters

    tracert to google looks okay, but as soon as i do it to XIV servers, it starts the packet loss.

    Started by Mika_Zahard‎, 05-20-2022 12:50 PM
    • Replies: 5
    • Views: 1,352
    05-27-2022, 09:11 AM Go to last post
  8. In-Game audio stops working after inactive game window

    Date & Time: 25th May 2022, roughly 11PM Frequency: Once so far, but someone I know had it as well World name: Character name: N/A Retainer...

    Started by lunartears‎, 05-26-2022 01:35 PM
    • Replies: 0
    • Views: 670
    05-26-2022, 01:35 PM Go to last post
  9. Constant Ingame Lag

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 5/25/2022 645pm-740pm...

    Started by Rykeer‎, 05-26-2022 09:09 AM
    • Replies: 0
    • Views: 1,532
    05-26-2022, 09:09 AM Go to last post
  10. Technical support section is experiencing malfunction, it is invisible to some users

    Here is the evidence. This a post made 6 months ago, with 25K views going up...

    Started by NevaehQuest‎, 05-26-2022 08:54 AM
    • Replies: 0
    • Views: 569
    05-26-2022, 08:54 AM Go to last post
  11. Can't log in

    On the launcher, the login portion is stuck with a white rectangle. I'm running on PC, let me know if you have any other questions

    Started by GimmeKat‎, 05-24-2022 01:22 PM
    • Replies: 1
    • Views: 903
    05-26-2022, 04:53 AM Go to last post
  12. FPS Drops since 6.1 has made the game unplayable for me.

    Hi, I'm new here and have just no idea what to try anymore. My FPS are capped at 72 and since 6.1, whenever I'm not in an instanced area like an inn,...

    Started by BahamutAxiom‎, 05-12-2022 01:58 PM
    • Replies: 5
    • Views: 1,922
    05-26-2022, 04:28 AM Go to last post
  13. Serious lag in game

    The game was too laggy to play since 12 May. Home World: Ixion(Server ip address: 125.150.157.60) The following log is the traceroute and ping...

    Started by peacecome‎, 05-17-2022 10:34 PM
    • Replies: 3
    • Views: 1,176
    05-26-2022, 03:59 AM Go to last post
  14. Major ping increase since about a month ago

    Ping went from an average of 55-60 to 150-155 around a month ago. This was discussed at length in this thread:...

    Started by Celte‎, 05-02-2022 11:30 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,325
    05-25-2022, 09:55 PM Go to last post
  15. Apple Silicon/M1 gameplay support

    So the requirements for FFXIV for Mac OS is that any Mac player that has apple silicon or an m1 Mac, there will be no support for the game. My...

    Started by eon31‎, 05-19-2022 02:42 AM
    2 Pages
    1 2
    2 Deleted Post(s)
    • Replies: 13
    • Views: 3,428
    05-25-2022, 12:38 PM Go to last post
  16. Missing Equipment

    One more time...I logged off game Sature 05/21/2022 9pm with my 90 paladin...(I only have 2 90 characters. she is my first 90 and primary character)....

    Started by justice40‎, 05-24-2022 10:13 PM
    • Replies: 5
    • Views: 1,249
    05-25-2022, 09:06 AM Go to last post
  17. Ability CD displays false?

    Whenever I use ability with a CD if I use it the moment it shows available the icon reverts back to greyed out and timer then shows 1-3 seconds left...

    Started by InariusWyrmborn‎, 05-06-2022 03:25 AM
    • Replies: 3
    • Views: 703
    05-24-2022, 11:42 PM Go to last post
  18. In PVP pet size doesn’t work [PS5]

    In PVP even after setting the pet size to small, every summoner’s Bahamut is enormous. Considering there’s at least 20 SMNs in each frontline match...

    Started by switchhitter‎, 05-24-2022 03:39 PM
    • Replies: 0
    • Views: 795
    05-24-2022, 03:39 PM Go to last post
  19. PC and PS5 Issues

    I'm having issues on both the PC and PS5 versions, how ever they are different issues. - (PC) i haven't been able to download an update in a month...

    Started by Nepu_Marathon‎, 05-23-2022 07:34 AM
    • Replies: 2
    • Views: 879
    05-24-2022, 11:40 AM Go to last post
  20. PS5 Version big issues !

    Hi community (and devs, i hope u reading it to !!) Im here to communicate and give free my frustration with the ps5 version. So first things first....

    Started by Katsu-kai‎, 05-22-2022 09:26 PM
    • Replies: 1
    • Views: 1,237
    05-24-2022, 10:26 AM Go to last post

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