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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,593
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,495
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,664
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 67,030
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,716
    12-05-2017, 04:33 AM Go to last post
  1. Error Message [30410][30607][10009][19900][12030]

    Hi there, Not sure if this is the place to post an issue like this, however I'm experiencing this error code as of the latest patch. I'm...

    Started by WoeWoeWoe‎, 06-07-2022 09:40 PM
    • Replies: 5
    • Views: 5,017
    06-08-2022, 08:54 PM Go to last post
  2. Major lag in Gold Saucer around this time

    Is anyone else having major lag around this time of the day on the game, but specially on the Gold Saucer? I'm getting into a GATE and I stand around...

    Started by Rhoderick‎, 06-08-2022 07:18 AM
    • Replies: 1
    • Views: 1,178
    06-08-2022, 08:29 AM Go to last post
  3. Orchestrion Not Working - Patch 6.15

    ̶I̶ ̶e̶n̶t̶e̶r̶e̶d̶ ̶m̶y̶ ̶F̶C̶ ̶h̶o̶u̶s̶e̶ ̶t̶o̶d̶a̶y̶ ̶a̶n̶d̶ ̶n̶o̶t̶i̶c̶e̶d̶ ̶t̶h̶e̶ ̶m̶u̶s̶i̶c̶ ̶w̶a̶s̶ ̶j̶u̶s̶t̶ ̶t̶h̶e̶ ̶d̶e̶f̶a̶u̶l̶t̶.̶ ̶I̶...

    Started by AugustOtter‎, 06-08-2022 05:53 AM
    free company house, orchestrion, patch 6.15, playlist 2 Deleted Post(s)
    • Replies: 0
    • Views: 871
    06-08-2022, 05:53 AM Go to last post
  4. Getting a constant connection error

    I've been playing FF14 with no problems until today. Today, whenever I fire up the launcher, I basically get a box with the WoL on it, and 3 lines of...

    Started by Lord_Kayos‎, 06-03-2022 06:23 PM
    1 Deleted Post(s)
    • Replies: 5
    • Views: 3,110
    06-07-2022, 10:51 AM Go to last post
  5. Massive stuttering when loading characters...

    Hi, I've been dealing with stuttering for a while now and have no clue how to fix it. From what I remember the problem started when I changed the...

    Started by Caa112‎, 06-04-2022 05:39 PM
    • Replies: 1
    • Views: 974
    06-07-2022, 10:47 AM Go to last post
  6. Cannot launch Final Fantasy XIV. Please register the promotion code.

    Tried to log in on PS5 this morning and received this error. I've tried restarting the PlayStation, resetting my internet settings, turned off the...

    Started by RhavaSanguinem‎, 06-04-2022 11:30 PM
    • Replies: 4
    • Views: 7,611
    06-07-2022, 10:44 AM Go to last post
  7. Game crashes with black screen on login, no error message

    Per technical support staff in other topics, I am putting this in a separate topic here. After logging into the game and getting past the queue,...

    Started by Basteala‎, 06-06-2022 03:47 PM
    • Replies: 1
    • Views: 927
    06-07-2022, 10:29 AM Go to last post
  8. Unable to login, blank after passwords

    I cannot log into the game, when I put my passwords I get this screen and nothing happens no matter how long I wait: https://imgur.com/a/oNjj891...

    Started by DNSDies‎, 05-11-2022 12:10 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 4,384
    06-04-2022, 03:12 AM Go to last post
  9. Square keeps selling the game to mac users knowing they can't play with updated OS

    Any other mac users really ticked off with SE? I have a macbook air m1 and a few months ago I updated my OS to Monterey. Since then I can no longer...

    Started by AthrenZala‎, 05-29-2022 12:21 AM
    • Replies: 4
    • Views: 1,619
    06-04-2022, 03:01 AM Go to last post
  10. DirectX error 11000002

    Was playing for almost 3 hours and then kept getting this error repeatedly. I've done nothing new to my desktop or downloaded anything prior to...

    Started by TAS‎, 05-21-2022 07:01 AM
    • Replies: 7
    • Views: 1,677
    06-04-2022, 02:05 AM Go to last post
  11. my game crashes few minutes after i log in

    my game crashes with dx 11 error few minutes after i log in https://imgur.com/sKDObKy or even without an error it just closes by itself tried dx9...

    Started by libr0m‎, 04-28-2022 04:43 PM
    crash, crash error cant play, dx11 crash
    • Replies: 5
    • Views: 1,983
    06-02-2022, 02:00 AM Go to last post
  12. DirectX Error 11000002

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\xxxx\Documents FINAL FANTASY XIV Online F:\Program Files...

    Started by baobaosun‎, 05-20-2022 01:34 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 4,152
    06-01-2022, 10:55 PM Go to last post
  13. Crystal Server

    Wondering if Crystal is up? I was in game, then was kicked out. I can't get my password to Authenticate :/ Thanak you!

    Started by Jyhuh‎, 05-29-2022 06:07 AM
    • Replies: 2
    • Views: 1,133
    06-01-2022, 01:52 PM Go to last post
  14. Game stops responding, wont start back

    So for a few months now, my game has been hanging and crashing without an error code on screen like would happen with a DX11 crash. The game just...

    Started by WesAerak‎, 05-30-2022 01:33 AM
    crash, stops responding
    • Replies: 1
    • Views: 1,086
    06-01-2022, 10:54 AM Go to last post
  15. Game hard crashes entire PC

    Good day. I have been playing the game for about two weeks now, and usually, at the start of my day, whenever I log in the game would crash my entire...

    Started by BluePoo‎, 05-25-2022 06:09 AM
    pc, tech support
    • Replies: 1
    • Views: 1,856
    05-28-2022, 03:10 AM Go to last post
  16. Black screen after game startup

    Just updated and I can log into the client but after i press play and it launches but it just stays as a black screen. my mouse does change to in...

    Started by TheWise‎, 05-26-2022 05:34 AM
    • Replies: 1
    • Views: 708
    05-28-2022, 02:10 AM Go to last post
  17. Since last week, having packet loss to NA datacenters

    tracert to google looks okay, but as soon as i do it to XIV servers, it starts the packet loss.

    Started by Mika_Zahard‎, 05-20-2022 12:50 PM
    • Replies: 5
    • Views: 1,378
    05-27-2022, 09:11 AM Go to last post
  18. In-Game audio stops working after inactive game window

    Date & Time: 25th May 2022, roughly 11PM Frequency: Once so far, but someone I know had it as well World name: Character name: N/A Retainer...

    Started by lunartears‎, 05-26-2022 01:35 PM
    • Replies: 0
    • Views: 679
    05-26-2022, 01:35 PM Go to last post
  19. Constant Ingame Lag

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 5/25/2022 645pm-740pm...

    Started by Rykeer‎, 05-26-2022 09:09 AM
    • Replies: 0
    • Views: 1,551
    05-26-2022, 09:09 AM Go to last post
  20. Technical support section is experiencing malfunction, it is invisible to some users

    Here is the evidence. This a post made 6 months ago, with 25K views going up...

    Started by NevaehQuest‎, 05-26-2022 08:54 AM
    • Replies: 0
    • Views: 576
    05-26-2022, 08:54 AM Go to last post

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