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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,802
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,431
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,520
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,595
    12-05-2017, 04:33 AM Go to last post
  1. Continual errors since patch update

    Ive had nothing but issues since this latest patch update. I was continually being booted from cutscenes which I eventually had to disable directx11...

    Started by Weezuz‎, 04-13-2022 09:41 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,741
    07-10-2022, 08:18 AM Go to last post
  2. Chronic Audio issues

    Over the past couple of weeks, I've known of the issue of audio issues in FFXIV for a while and heard that the issue was being looked into. Up...

    Started by epial9‎, 07-09-2022 03:43 AM
    audio, audio crash, audio disconnecting, audio output problems
    • Replies: 0
    • Views: 1,071
    07-09-2022, 03:43 AM Go to last post
  3. A Fatal DirectX error has occurred (11000002)

    A Fatal DirectX error has occurred (11000002)

    Started by Aragon‎, 06-28-2022 02:18 PM
    • Replies: 9
    • Views: 2,632
    07-09-2022, 01:08 AM Go to last post
  4. Cross World Link Shells number got jumbled after going back from Data Center Travel

    I don't know if anyone notice, but after you going back from another Data Center to your Home Data Center, your arrangements or CWLS numbers got...

    Started by RufinaAmaryllis‎, 07-08-2022 01:00 PM
    bug, cross-world link shells, data center travel
    • Replies: 1
    • Views: 1,237
    07-08-2022, 01:03 PM Go to last post
  5. Launcher Freezes Before Getting To character Menue!

    I'm at my wits end at this point ever since the new update when I click my data center it freezes before reaching the character menu. I tried...

    Started by GothPandaPlushie‎, 07-06-2022 08:52 PM
    • Replies: 1
    • Views: 830
    07-08-2022, 02:40 AM Go to last post
  6. DX errors/crashes

    Did anyone keep crashing in Alzadaal's Legacy? I would get an error message after being in there for about a minute. It's something about direct...

    Started by Rookie1‎, 07-06-2022 05:11 AM
    • Replies: 1
    • Views: 1,040
    07-08-2022, 02:13 AM Go to last post
  7. Running Firefox in background causing guaranteed client crash

    After XIV patch 6.18, running Firefox (Version 102.0.1 (64-bit)) in the background causes XIV to constantly crash on my Acer laptop (Windows 10 Home...

    Started by Kalamari‎, 07-07-2022 09:41 AM
    • Replies: 4
    • Views: 2,010
    07-07-2022, 09:54 PM Go to last post
  8. Materia latency issues

    After hours upon hours of only being able to connect via VPN through Japan last night, it was good to see that the majority of Australians are able...

    Started by Firalia‎, 07-07-2022 02:21 PM
    latency ping lag, materia data centre, oceania server, outage
    • Replies: 2
    • Views: 1,629
    07-07-2022, 08:33 PM Go to last post
  9. Stuck on login screen on DC travel

    I made it through the queue and I got to the character selection screen when I traveled to Aether from Primal, but it has been stuck on this screen...

    Started by TwistedZephyr‎, 07-07-2022 05:53 AM
    • Replies: 1
    • Views: 947
    07-07-2022, 12:41 PM Go to last post
  10. Unable to log in Materia Data Center

    I play on PS5 and I haven’t been able to log into the game for over 10 hours now. I’m on Ravana, Materia. Any word on a fix? There’s nothing posted...

    Started by badface123‎, 07-07-2022 02:13 AM
    connecting to data center, connection issue, data center connection, log in, materia
    • Replies: 4
    • Views: 1,879
    07-07-2022, 09:14 AM Go to last post
  11. Random Animation Freezing / Loss of Audio

    There are times especially in Full Party Duties, my animations would slow to a delay and then a complete halt, my character and as well as my party...

    Started by Solh‎, 07-02-2022 09:33 PM
    • Replies: 1
    • Views: 1,271
    07-07-2022, 03:47 AM Go to last post
  12. Optus DCs

    Type of Issue/Feedback: Latency / DC's Name of your Internet Service Provider (ISP): Optus State/Country: Australia Date/Time: 11th July still...

    Started by Jez01‎, 07-11-2021 12:15 PM
    2 Pages
    1 2
    dc, oce, optus 1 Deleted Post(s)
    • Replies: 18
    • Views: 6,246
    07-06-2022, 09:27 PM Go to last post
  13. Launcher issues - PS5 & PC

    I've been seeing this issues for about a week, and thought it was related to the ongoing DDoS issues. What i'm seeing is the launcher on both PS5...

    Started by Bender123124‎, 07-03-2022 09:39 AM
    launcher issues, pc, playstation 5
    • Replies: 3
    • Views: 1,781
    07-06-2022, 05:26 AM Go to last post
  14. Trouble logging in Launcher and In-game

    Description: I opened the launcher for the first time today. Entered my credentials and pressed enter. Nothing happened, clicked on login, form...

    Started by jibo‎, 06-29-2022 08:39 PM
    10105, 2002, 90002, https system error
    • Replies: 3
    • Views: 1,344
    07-06-2022, 02:25 AM Go to last post
  15. Crashing after character select

    I recently got my subscription started back up and was able to play fine, pardon some weird lag on selecting glamour plates, but then I went to...

    Started by Nezzly‎, 07-03-2022 03:18 PM
    • Replies: 1
    • Views: 947
    07-06-2022, 02:20 AM Go to last post
  16. Error 505

    Tried to transfer from Chaos to Light, didnt work, got error 505. Now no matter what account I use or which character, which Datacenter, I keep...

    Started by Stormpeaks‎, 07-05-2022 07:36 PM
    ban evasion, koros/fenyxrising/titan
    • Replies: 1
    • Views: 1,035
    07-06-2022, 01:48 AM Go to last post
  17. Error 500 / 502 (Data Center Travel)

    I'm trying to travel from Crystal DC to Aether DC, keep getting either error or . I've tried selecting different worlds in the Aether DC, but keep...

    Started by Setheroph‎, 07-05-2022 07:42 PM
    • Replies: 5
    • Views: 2,983
    07-06-2022, 01:31 AM Go to last post
  18. Unable to update 6.18 patch

    Every time I try to update the patch, it stops after 1/3rd of the way through and then I'll get the following pop-up Unable to update patch files....

    Started by Hinalover‎, 07-05-2022 09:19 PM
    • Replies: 4
    • Views: 1,287
    07-05-2022, 10:49 PM Go to last post
  19. Error 505/202

    I had my launcher crash and now everytime I login to the game screen it tries to connect me to a data center like transfer but it will say "unable to...

    Started by AngelicDeath‎, 07-05-2022 07:52 PM
    • Replies: 0
    • Views: 921
    07-05-2022, 07:52 PM Go to last post
  20. About 'Insert Image' Function in this Forum

    How does the 'Insert Image' function in this forum works? I tried pressing that button before. Then a pop-up asking for URL link appeared. I tried...

    Started by Traders‎, 06-26-2022 03:17 PM
    curiosity, forum, image, insert, support
    • Replies: 4
    • Views: 1,785
    07-03-2022, 11:13 AM Go to last post

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