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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,806
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,432
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,529
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,595
    12-05-2017, 04:33 AM Go to last post
  1. Erreur [11006][19900][23]

    Bonjour/Bonsoir, J'essaie de télécharger la nouvelle mise à jour 6.2, mais à chaque fois que la barre de téléchargement apparaît sur le launcher,...

    Started by Idrayen‎, 08-24-2022 04:03 AM
    mise à jour 6.2 1 Deleted Post(s)
    • Replies: 2
    • Views: 1,354
    08-25-2022, 11:48 AM Go to last post
  2. DX11 errors crashing game at random

    So since earlier today I've been unable to play for more than ten minutes due to a random DX11 error that crashes the game for no discernible reason....

    Started by SilverthornVS‎, 08-25-2022 11:07 AM
    • Replies: 0
    • Views: 1,271
    08-25-2022, 11:07 AM Go to last post
  3. Error - Unable to Download Patch Files

    Whenever I try to login to the FFXIV Launcer and download the patch, it always errors out a few seconds in with the message: Unable to Download Patch...

    Started by Link2025‎, 08-24-2022 07:01 PM
    • Replies: 2
    • Views: 3,482
    08-25-2022, 11:04 AM Go to last post
  4. Crash to desktop trying to enter Island Sanctuary

    Yesterday, I was initially able to enter the Island Sanctuary normally. Then I built the workshop. Right after the cut scene, the game crashed to...

    Started by Gangreyn‎, 08-25-2022 06:44 AM
    • Replies: 1
    • Views: 1,134
    08-25-2022, 10:59 AM Go to last post
  5. Directx-11.exe multiline error message US (east coast)

    First time posting so hopefully the pic shows up. (EDIT: It didn't) Not sure if anyone else has encountered this problem. Booted up the game just...

    Started by CaelGrey‎, 08-24-2022 03:28 PM
    • Replies: 2
    • Views: 1,368
    08-25-2022, 10:58 AM Go to last post
  6. Launcher not progressing past the FF14 Gray screen

    Firstly, I'm using Linux to game on FF14. I've tried looking into the launcher's files, and can't find the FF14 Boot file config, and so I can't...

    Started by 5d100‎, 08-25-2022 10:31 AM
    • Replies: 1
    • Views: 1,444
    08-25-2022, 10:52 AM Go to last post
  7. Closing The Game Causes BlackScreen/Crashes

    I've seen this reported on the forums as well as other places for several years. I'm not sure how something like this hasn't been solved and fixed...

    Started by EyeOfTheDragon‎, 02-14-2022 08:22 PM
    • Replies: 9
    • Views: 2,862
    08-24-2022, 08:30 PM Go to last post
    • Replies: 36
    • Views: 8,831
    08-24-2022, 06:51 PM Go to last post
  8. A system error has occurred: -2146697211 HTTPS System Error

    -2146697211 HTTPS System Error I've never run into a error like this before, haven't changed anything recently; i looked up the error code and it...

    Started by Neoyoshi‎, 08-24-2022 01:59 PM
    • Replies: 0
    • Views: 719
    08-24-2022, 01:59 PM Go to last post
  9. Unable to turn in DoH Leve at level 90

    Admitting to be a little tea b*** here but anyone else having issues turning in crafting leve's in Old Sharlayan? I'm seeing a lot of ppl under 90...

    Started by Arrhin‎, 08-24-2022 01:23 PM
    • Replies: 0
    • Views: 1,000
    08-24-2022, 01:23 PM Go to last post
  10. Game crashing upon entering the new MSQ dungeon

    I keep getting a DX_11 error upon entering the new dungeon, when I try to log in I keep getting a crash, same set of errors, cannot log back in until...

    Started by CodeRevilus‎, 08-24-2022 09:30 AM
    • Replies: 0
    • Views: 751
    08-24-2022, 09:30 AM Go to last post
  11. Character stuck in Troia, booted from game, can't re-enter from character select

    Character: Deceptus Keelon World: Behemoth Time/Date 1920 CST / 23Aug2022 In the Troia instance doing the quest right before the New Trial and...

    Started by Deceptus‎, 08-24-2022 09:25 AM
    • Replies: 0
    • Views: 665
    08-24-2022, 09:25 AM Go to last post
  12. Steam DX11 Crashing

    The game keeps crashing when launching the game through steam. cannot even get to the login screen and the screen turns black and crashes. Help!

    Started by ZenBloo‎, 08-24-2022 08:04 AM
    • Replies: 1
    • Views: 986
    08-24-2022, 08:39 AM Go to last post
  13. Can't get into my house - extreme server load message

    I keep getting the following message when I try to go into either my personal or guild house: "Due to extreme server load, you were unable to...

    Started by Gaspodia‎, 08-24-2022 12:10 AM
    • Replies: 4
    • Views: 2,378
    08-24-2022, 08:01 AM Go to last post
  14. Issue buying the game for PS5

    Hello all, I just got a PS5 and am wanting to set up a new service account and buy the game. I have a PC account for me, the PS will be for the...

    Started by Illmaeran‎, 08-24-2022 04:36 AM
    • Replies: 0
    • Views: 981
    08-24-2022, 04:36 AM Go to last post
  15. Ticket?

    Ran into a problem (can not select a seed to plant on my Island) tried all the tricks I know, consistent issue. Created a ticket via the in-game...

    Started by RiversideGuy‎, 08-24-2022 04:23 AM
    • Replies: 0
    • Views: 834
    08-24-2022, 04:23 AM Go to last post
  16. Stable issues

    Hello, A friend has started the game for the first time. He wanted to play AST, so we got him the books to clear to heavensward (both levels and...

    Started by SodiahGrym‎, 08-22-2022 02:54 PM
    • Replies: 3
    • Views: 1,756
    08-22-2022, 11:57 PM Go to last post
  17. Crashing during load screen, tried multiple fixes, nothing working

    As the title says, I'm having issues where I'm crashing during the initial load screen after character select. It will start to load, then crash me...

    Started by KeylessSparks‎, 08-21-2022 01:44 AM
    crashing, loading screen, no error message
    • Replies: 1
    • Views: 1,235
    08-22-2022, 04:56 AM Go to last post
  18. Pls fix ff14 card game

    Can square eunix fix ff14 card game as a lot of npcs dont play by the deck buil rules as some play mour then 1 5star cards

    Started by Swiftclaw84‎, 08-21-2022 10:06 PM
    ff14 card game broken
    • Replies: 0
    • Views: 938
    08-21-2022, 10:06 PM Go to last post
  19. Security Issues in FFXIV

    The procedure is as follows. You will be sent a link ingame to the supposedly official forum. In reality, the website you get to is of course a very...

    Started by Shuruna‎, 08-21-2022 08:50 PM
    • Replies: 0
    • Views: 1,123
    08-21-2022, 08:50 PM Go to last post

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