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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,134
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,366
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,509
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,991
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,631
    12-05-2017, 04:33 AM Go to last post
  1. Weird frame stutter after 6.1/6.2 patches

    My Problem: Since 6.1 I've been experiencing what I think is called a 'frame rate stutter'. When I travel around zones, for a brief second, the...

    Started by Toffle‎, 08-31-2022 09:23 PM
    frame drops, glitches bad framerate
    • Replies: 2
    • Views: 1,289
    09-02-2022, 09:35 AM Go to last post
  2. Fireworks still happening after the moonfaire event

    Title says it all, the fireworks are still in place despite the moonfaire event being over, they were supposed to stop on the 26th, and yet they are...

    Started by Stormpeaks‎, 08-30-2022 08:40 PM
    ban evasion, koros/fenyxrising/titan 2 Deleted Post(s)
    • Replies: 3
    • Views: 1,422
    08-31-2022, 08:27 AM Go to last post
  3. constant 90006 since 9.2

    as title states ever since 9.2 I've been getting constant 90006 disconnects on ps4 pc and ps5 I've changed modem and router and it only effects ffxiv...

    Started by Panzerdarkreth‎, 08-31-2022 02:18 AM
    • Replies: 0
    • Views: 736
    08-31-2022, 02:18 AM Go to last post
  4. game crashing with ffxiv_dx11.exe error since hotfixes applied

    Since the maintenance for the hotfixes on the 28th, I have been unable to start the game. After login, the game starts to load, and I get an error...

    Started by sicaria‎, 08-30-2022 10:01 AM
    • Replies: 2
    • Views: 1,251
    08-31-2022, 01:23 AM Go to last post
  5. Still getting booted

    When farming I keep freezing When trying to talk to npc's nothing happens When trying to see what I have by using /isearch nothing happens WHEN...

    Started by Sinni‎, 08-30-2022 01:58 AM
    • Replies: 2
    • Views: 1,785
    08-30-2022, 11:18 AM Go to last post
  6. Chocobo stable access.

    Hi there. We've got a new player in our FC, and when they attempt to use the FC stable they get "Unauthorized Access" when they select "stable my...

    Started by Kiushapo‎, 08-29-2022 11:59 AM
    • Replies: 0
    • Views: 847
    08-29-2022, 11:59 AM Go to last post
  7. Game crashing any time I attempt to load into 6.2 content

    Hello, I am currently experiencing an issue where, any time I try to do the Fell Court of Troia dungeon, the game queues, gets ready, and then the...

    Started by Aslfrasle‎, 08-27-2022 10:57 AM
    6.2, crash during loading, freeze
    • Replies: 1
    • Views: 2,180
    08-29-2022, 02:39 AM Go to last post
  8. Island Sanctuary Camera shift causing RL dizziness

    Every time I go to gather, the camera jerks to 'reposition' me on the node. This sudden jerking of the screen is causing me to become RL...

    Started by AshDidit‎, 08-28-2022 03:40 PM
    camera, dizziness, gathering, island, sanctuary
    • Replies: 2
    • Views: 1,551
    08-29-2022, 01:56 AM Go to last post
  9. Keystroke Hesitation and Keylock When Moving Camera

    I didn't have this problem before patch 6.2. When panning the camera under Legacy Mode and moving, sideways movement keystrokes aren't registered....

    Started by Anxin‎, 08-29-2022 01:48 AM
    • Replies: 0
    • Views: 846
    08-29-2022, 01:48 AM Go to last post
  10. Game CTD After Several Attempts to Fix

    For the first time since I've been playing this game, I am experiencing crashing and dx11 errors. I began 6.2 with no problems, but then suddenly...

    Started by MandieKaye‎, 08-28-2022 11:58 PM
    • Replies: 0
    • Views: 790
    08-28-2022, 11:58 PM Go to last post
  11. Island sanctuary. Unable to enter the selected island can not be found.

    So a friend of mine tried to access their Island today and got this message "unable to enter. The selected island can not be found." I also tried to...

    Started by ViVanadis‎, 08-28-2022 02:41 PM
    island sanctuary
    • Replies: 1
    • Views: 1,814
    08-28-2022, 04:25 PM Go to last post
  12. Crash to Desktop Upon Island Sanctuary Construction

    Whenever I try to start one of the constructions in Island Sanctuary that require Crowies (I am told the one I am trying is supposed to be a windmill...

    Started by AirborneAtlas‎, 08-26-2022 02:17 PM
    • Replies: 2
    • Views: 1,375
    08-28-2022, 11:30 AM Go to last post
  13. Crossover on M series Mac & FFXIV?

    Used to be a specific Mac forum, guess it's no longer as I can't find it. Has anyone run FFXIV (PC version) on an M1/2 Mac using Crossover? What is...

    Started by RiversideGuy‎, 08-28-2022 12:22 AM
    • Replies: 1
    • Views: 1,381
    08-28-2022, 11:12 AM Go to last post
  14. PS5 Controller not working when connected via bluetooth

    I normally use my ps5 controller to play on pc so I know it should work unless something changed in the last couple months since I last played. My...

    Started by Salamir‎, 08-07-2022 09:07 AM
    • Replies: 6
    • Views: 15,743
    08-28-2022, 09:46 AM Go to last post
  15. Game choppy audio from low fps

    I just came back to the game and even since had nothing but problems. It started with me getting fatal direct X errors, and even after messing around...

    Started by Xailinberaal‎, 08-28-2022 08:13 AM
    fatal directx error, low fps
    • Replies: 0
    • Views: 1,130
    08-28-2022, 08:13 AM Go to last post
  16. Unable to complete version update [30437]

    Good morning. It started yesterday when I was getting this message. I've tried a lot of the fixes on my with no dice. I've tried resetting the...

    Started by TGZero‎, 08-25-2022 03:04 AM
    • Replies: 2
    • Views: 4,773
    08-27-2022, 02:02 PM Go to last post
  17. Connection Issues

    I've been having connection issues for the past week or so, having lag every minute and disconnecting from the game around every 20 min. This usually...

    Started by wawe‎, 08-22-2022 07:43 AM
    connection issues, disconnected from server, lag
    • Replies: 1
    • Views: 1,623
    08-27-2022, 01:35 PM Go to last post
  18. I cannot log into the game.

    I was playing earlier this morning. I came back to see I'd been disconnected, and when I tried to log back in I got an error message saying...

    Started by Doozerpindan‎, 08-26-2022 04:08 PM
    • Replies: 1
    • Views: 1,062
    08-27-2022, 01:37 AM Go to last post
  19. Crashing even after significant troubleshooting

    Hello, my FFXIV client has crashed even after I've spent a significant amount of time troubleshooting the issue. The error messages are all similar...

    Started by Ziev217‎, 08-26-2022 10:46 AM
    crashing, ctd, dx11 crash, error, game crash
    • Replies: 0
    • Views: 1,405
    08-26-2022, 10:46 AM Go to last post
  20. Problems with connecting to launcher and/or PSN

    On both PS4 and PS5, I am getting a black screen when I arrive at the launcher, whether I just opened the game or exited the game after playing. It...

    Started by Cat1234567890‎, 08-26-2022 12:08 AM
    launcher, launcher error, ps4, ps5
    • Replies: 0
    • Views: 2,233
    08-26-2022, 12:08 AM Go to last post

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