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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,566
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,484
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,661
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,905
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,710
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Macos Monterey 12.3 - Python removed, FFIXV will not run

    I recently installed the latest version of Macos, Monterey 12.3, on my Mac Pro and now Final Fantasy crashes when started. Following text extracted...

    Started by Kgabu‎, 03-16-2022 09:09 PM
    monterey 12.3, python 2 Deleted Post(s)
    • Replies: 117
    • Views: 81,823
    Kgabu
    09-12-2022, 04:44 PM Go to last post

  2. Launcher not working on Mac 12.3

    Hey! I just recently updated my iMac (2019) to Monterey 12.3 and after doing so, the FFXIV launcher won't work at ALL. Every time I try to open it,...

    Started by PapaCheesus‎, 03-17-2022 11:57 AM
    • Replies: 9
    • Views: 8,050
    moontail4891
    09-12-2022, 12:34 PM Go to last post

  3. Stuttering

    I have been experiencing stuttering to my game. I have tried many fixes already including reinstalling my drivers, disabling full-screen...

    Started by RosieOnyx‎, 09-11-2022 08:50 AM
    help game, stuttering, tech support
    • Replies: 2
    • Views: 1,814
    RosieOnyx
    09-12-2022, 12:21 PM Go to last post

  4. Error 2002 on NA Servers Only

    Tonight, during the credits of Stormblood, I hit ESC to exit, only to be met with "Connection to the server has been lost" or something to that...

    Started by biggerthanthesun‎, 09-09-2022 03:18 PM
    2002
    • Replies: 11
    • Views: 4,044
    Zsavooz
    09-12-2022, 01:44 AM Go to last post

  5. FFXIV Crafting causing YouTube Videos to stutter in Chrome

    This is an odd one... 1) Start FFXIV and log in a char 2) Start Chrome and start a YouTube Music Video (it plays fine at this point) 3) Open the...

    Started by Roxxors‎, 09-11-2022 01:28 AM
    • Replies: 2
    • Views: 2,833
    Ransu
    09-11-2022, 08:42 AM Go to last post

  6. Lag in instanced content

    I added this as a reply to an existing thread but since that one seems to be dead im making a new one. Since the savage tier was unlocked i've had...

    Started by Arsmu‎, 09-08-2022 04:19 AM
    lag
    • Replies: 1
    • Views: 1,736
    Mieleoneis
    09-10-2022, 03:15 AM Go to last post

  7. Getting a error 10105 after dc. Cant log in

    Was running circle 6 for the first time on my main character on Famfrit. While wating on loot after the fights got dc or a crash and every time...

    Started by Scradditch‎, 09-09-2022 04:23 PM
    • Replies: 1
    • Views: 1,104
    Mieleoneis
    09-10-2022, 02:12 AM Go to last post

  8. Sudden, severe lag in a duty

    Platform: PC, Windows 11 Connection: Wired / Ethernet cable Internet Service Provider: Sasktel Region/Location: Saskatchewan, Canada Modem:...

    Started by RedMeteor‎, 09-09-2022 12:42 PM
    • Replies: 1
    • Views: 1,482
    Mesarthim
    09-09-2022, 02:19 PM Go to last post

  9. Callback Campaign - Invited Player Not Receiving E-mail

    A few members of my FC have encountered an issue where invites are sent to players that haven't subbed in well over the requisite time, yet they...

    Started by RadicalEdwards‎, 09-09-2022 04:09 AM
    • Replies: 2
    • Views: 1,970
    worldofneil
    09-09-2022, 04:33 AM Go to last post

  10. Seems like no one cares about the lag

    "Poor" connection at the character selection screen. Latency in-game. Random disconnects. 4 months into FFXIV and the server issues since...

    Started by Icytempest‎, 12-26-2021 06:40 PM
    90006, disconnects, error, freezing, lag 3 Deleted Post(s)
    • Replies: 169
    • Views: 51,740
    ShouHan
    09-08-2022, 06:57 PM Go to last post

  11. Constant 90002 after logging in

    Hello, before the update 6.2 I almost never experienced this issue, but after the update something must have happened and I need help. For the...

    Started by Velaestraz‎, 08-26-2022 05:48 AM
    error (90002)
    • Replies: 4
    • Views: 1,868
    Zsavooz
    09-08-2022, 06:18 AM Go to last post

  12. Direct X11 Fatal error 11000002

    I'm having problems with directx11 error (Direct X11 Fatal error 11000002) Game crash with me hitting the dummy or other game content. I already...

    Started by Profranity‎, 09-03-2022 12:32 AM
    11000002, directx fatal error, directx11 crash, fatal error
    • Replies: 6
    • Views: 2,354
    Profranity
    09-08-2022, 06:16 AM Go to last post

  13. Input lag in duties

    Since the update yesterday there seems to be periods, when in a duty, I cannot use any weaponskills while mashing the button for it. It will last for...

    Started by Zanthos‎, 08-25-2022 09:46 AM
    • Replies: 5
    • Views: 2,179
    Arsmu
    09-08-2022, 01:35 AM Go to last post

  14. Steam down AGAIN

    LET US CONVERT LET US CONVERT

    Started by yshdmt‎, 08-24-2022 06:49 PM
    • Replies: 7
    • Views: 2,378
    Darkstride
    09-07-2022, 10:06 AM Go to last post

  15. Certified Steam Integration™️ moment. Launcher broke again.

    Launcher broke again, one per month, Unable to retrieve server information in 3 different languages with a red text and that's it. Like all...

    Started by MakimaNayuta‎, 08-15-2022 12:16 AM
    integration, launch error, steam
    • Replies: 7
    • Views: 2,146
    goforfink
    09-07-2022, 08:20 AM Go to last post

  16. Crash is becoming a constant. Please help.

    Ill share my specs first: -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Benlo\Documents FINAL FANTASY XIV...

    Started by Astorhorn‎, 09-04-2022 07:02 PM
    directx11 crash, game crash, technical isssue, technical support
    • Replies: 2
    • Views: 1,779
    Dynratygus
    09-07-2022, 03:26 AM Go to last post

  17. Losing sound -> crash

    I've been having quite some crasher after patch. First the sound and music disappears, game keeps running for 30 sec or so and then i get this ...

    Started by Samooja‎, 08-28-2022 08:34 PM
    • Replies: 4
    • Views: 2,443
    Dynratygus
    09-07-2022, 02:01 AM Go to last post

  18. New Player Tutorial Issue

    Hello! I just started the game and my main character. However, after first entering Ul'Dahn (?) there's an issue. I get the pop-up showing how to...

    Started by Chelita‎, 09-03-2022 12:03 PM
    • Replies: 5
    • Views: 2,305
    Cymiir
    09-06-2022, 11:21 PM Go to last post

  19. Error 90002 after logging out in Island Sanctuary

    Hello. Early today I logged out (by the Exit Game option) while being inside island sactuary. Around 8 hours later i tried to log in, but i kept...

    Started by Florc88‎, 09-06-2022 11:37 AM
    90002, island sanctuary, logging issues
    • Replies: 2
    • Views: 1,904
    Florc88
    09-06-2022, 08:17 PM Go to last post

  20. Sudden Lag & Packet Loss

    I downloaded the 6.2 update on 8/23 and started playing around 5pm PDT until midnight with no issues. I logged into the game on 8/24 around 7pm...

    Started by Serratia‎, 08-26-2022 01:18 PM
    frontier, lag
    • Replies: 70
    • Views: 26,151
    SerenityAbyss
    09-06-2022, 05:08 PM Go to last post
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