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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,410
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,256
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,359
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 64,939
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,540
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Getting a error 10105 after dc. Cant log in

    Was running circle 6 for the first time on my main character on Famfrit. While wating on loot after the fights got dc or a crash and every time...

    Started by Scradditch‎, 09-09-2022 04:23 PM
    • Replies: 1
    • Views: 1,042
    Mieleoneis
    09-10-2022, 02:12 AM Go to last post

  2. Sudden, severe lag in a duty

    Platform: PC, Windows 11 Connection: Wired / Ethernet cable Internet Service Provider: Sasktel Region/Location: Saskatchewan, Canada Modem:...

    Started by RedMeteor‎, 09-09-2022 12:42 PM
    • Replies: 1
    • Views: 1,416
    Mesarthim
    09-09-2022, 02:19 PM Go to last post

  3. Callback Campaign - Invited Player Not Receiving E-mail

    A few members of my FC have encountered an issue where invites are sent to players that haven't subbed in well over the requisite time, yet they...

    Started by RadicalEdwards‎, 09-09-2022 04:09 AM
    • Replies: 2
    • Views: 1,864
    worldofneil
    09-09-2022, 04:33 AM Go to last post

  4. Seems like no one cares about the lag

    "Poor" connection at the character selection screen. Latency in-game. Random disconnects. 4 months into FFXIV and the server issues since...

    Started by Icytempest‎, 12-26-2021 06:40 PM
    90006, disconnects, error, freezing, lag 3 Deleted Post(s)
    • Replies: 169
    • Views: 50,032
    ShouHan
    09-08-2022, 06:57 PM Go to last post

  5. Constant 90002 after logging in

    Hello, before the update 6.2 I almost never experienced this issue, but after the update something must have happened and I need help. For the...

    Started by Velaestraz‎, 08-26-2022 05:48 AM
    error (90002)
    • Replies: 4
    • Views: 1,792
    Zsavooz
    09-08-2022, 06:18 AM Go to last post

  6. Direct X11 Fatal error 11000002

    I'm having problems with directx11 error (Direct X11 Fatal error 11000002) Game crash with me hitting the dummy or other game content. I already...

    Started by Profranity‎, 09-03-2022 12:32 AM
    11000002, directx fatal error, directx11 crash, fatal error
    • Replies: 6
    • Views: 2,213
    Profranity
    09-08-2022, 06:16 AM Go to last post

  7. Input lag in duties

    Since the update yesterday there seems to be periods, when in a duty, I cannot use any weaponskills while mashing the button for it. It will last for...

    Started by Zanthos‎, 08-25-2022 09:46 AM
    • Replies: 5
    • Views: 2,037
    Arsmu
    09-08-2022, 01:35 AM Go to last post

  8. Steam down AGAIN

    LET US CONVERT LET US CONVERT

    Started by yshdmt‎, 08-24-2022 06:49 PM
    • Replies: 7
    • Views: 2,238
    Darkstride
    09-07-2022, 10:06 AM Go to last post

  9. Certified Steam Integration™️ moment. Launcher broke again.

    Launcher broke again, one per month, Unable to retrieve server information in 3 different languages with a red text and that's it. Like all...

    Started by MakimaNayuta‎, 08-15-2022 12:16 AM
    integration, launch error, steam
    • Replies: 7
    • Views: 2,075
    goforfink
    09-07-2022, 08:20 AM Go to last post

  10. Crash is becoming a constant. Please help.

    Ill share my specs first: -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Benlo\Documents FINAL FANTASY XIV...

    Started by Astorhorn‎, 09-04-2022 07:02 PM
    directx11 crash, game crash, technical isssue, technical support
    • Replies: 2
    • Views: 1,672
    Dynratygus
    09-07-2022, 03:26 AM Go to last post

  11. Losing sound -> crash

    I've been having quite some crasher after patch. First the sound and music disappears, game keeps running for 30 sec or so and then i get this ...

    Started by Samooja‎, 08-28-2022 08:34 PM
    • Replies: 4
    • Views: 2,310
    Dynratygus
    09-07-2022, 02:01 AM Go to last post

  12. New Player Tutorial Issue

    Hello! I just started the game and my main character. However, after first entering Ul'Dahn (?) there's an issue. I get the pop-up showing how to...

    Started by Chelita‎, 09-03-2022 12:03 PM
    • Replies: 5
    • Views: 2,141
    Cymiir
    09-06-2022, 11:21 PM Go to last post

  13. Error 90002 after logging out in Island Sanctuary

    Hello. Early today I logged out (by the Exit Game option) while being inside island sactuary. Around 8 hours later i tried to log in, but i kept...

    Started by Florc88‎, 09-06-2022 11:37 AM
    90002, island sanctuary, logging issues
    • Replies: 2
    • Views: 1,786
    Florc88
    09-06-2022, 08:17 PM Go to last post

  14. Sudden Lag & Packet Loss

    I downloaded the 6.2 update on 8/23 and started playing around 5pm PDT until midnight with no issues. I logged into the game on 8/24 around 7pm...

    Started by Serratia‎, 08-26-2022 01:18 PM
    frontier, lag
    • Replies: 70
    • Views: 25,291
    SerenityAbyss
    09-06-2022, 05:08 PM Go to last post

  15. DirectX fatal error 11000002

    Hello, I had this issue once in a while months ago when I were doing P1Savage, it was occurring mostly when boss were punching the floor or something...

    Started by Black_Pearl‎, 08-28-2022 09:33 AM
    fatal directx error, ffxiv
    • Replies: 13
    • Views: 9,944
    Black_Pearl
    09-06-2022, 10:26 AM Go to last post

  16. Cannot play the game due to "An unexpected error has occurred" crash

    Hello, I am constantly seeing a crash, usually upon loading into the world after character select, with the following error message: I have...

    Started by sabre2112‎, 09-05-2022 01:35 AM
    • Replies: 2
    • Views: 1,672
    sabre2112
    09-06-2022, 07:42 AM Go to last post

  17. Mac Studio M1 Ultra runs FFXIV but screen is black

    With the new patch, I'm finally able to log into the game on my new mac studio. I can hear the audio, my mouse can see buttons (indicated by the...

    Started by jhollaz‎, 07-09-2022 06:27 AM
    • Replies: 11
    • Views: 3,480
    jhollaz
    09-06-2022, 04:35 AM Go to last post

  18. Cannot connect specifically to the Crystal Data Center

    Not sure exactly what triggered this but every time I try to connect to the Crystal Data Center (where my main character is), I get error 2002. I've...

    Started by Deter-Miina‎, 08-30-2022 11:05 PM
    • Replies: 3
    • Views: 1,286
    Final-Fantasy
    09-05-2022, 08:49 AM Go to last post

  19. Direct X Crash 11000002 becoming too frequent

    Hello everyone, Been having direct X crashes for the past two months. At first they were once a day but now it seems to happen every 5-15...

    Started by Mystic_Kai‎, 08-15-2022 10:50 AM
    • Replies: 5
    • Views: 1,491
    Mystic_Kai
    09-04-2022, 04:26 PM Go to last post

  20. Client crash when trying to connect to Light DC after DC travel

    Greetings! I'm experiencing a bug that makes my client crash and prevents me from picking my character. My main character is Petiroi Magiroi on...

    Started by Petiroi‎, 09-03-2022 11:17 AM
    chaos data center, client crash, data center split, data center travel, light data center
    • Replies: 1
    • Views: 1,268
    Petiroi
    09-03-2022, 07:20 PM Go to last post
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