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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 25,112
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,365
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,505
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,970
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,630
    12-05-2017, 04:33 AM Go to last post
  1. Crashing when trying to play the game (possible fix)

    as the title says i would have my pc just crash when i would try to play the game. it had been working fine for the longest time then it just started...

    Started by jiriki79‎, 09-28-2022 06:31 AM
    • Replies: 2
    • Views: 1,870
    10-14-2022, 03:34 PM Go to last post
  2. Subscription renewal confusion.

    So I just canceled my entry recurring subscription on mogstation then I change my mind and register to continue my recurring subscription, there was...

    Started by giwaman‎, 10-11-2022 02:27 PM
    • Replies: 3
    • Views: 1,849
    10-14-2022, 07:30 AM Go to last post
  3. Poor performance?

    Hello! Me and my brother play FF XIV in PC with really similar machines, the main difference is that he has an Nvidia card (2060 super) and 32 gb of...

    Started by KenaiChoppa‎, 10-12-2022 10:44 PM
    • Replies: 3
    • Views: 1,563
    10-13-2022, 12:26 AM Go to last post
  4. Enormous packet loss to Japanese datacenter

    Hello, I am writing to report an issue with the routing to the Japanese datacenter on ATT. This issue causes frequent disconnection and extremely...

    Started by eagledorf‎, 10-11-2022 01:54 PM
    att, isp, packet loss, ping, traceroute
    • Replies: 0
    • Views: 1,431
    10-11-2022, 01:54 PM Go to last post
  5. Directx11 crashing my game leads to being unable to access my characters. Please help

    Every once in a while, I have had issues involving Directx11 and random crashes. This time seems to be the worst episode. I was playing just fine...

    Started by CosmosNovaRose‎, 10-11-2022 03:07 AM
    • Replies: 2
    • Views: 1,254
    10-11-2022, 11:23 AM Go to last post
  6. High latency after EndWalker release.

    Hey, for the past few months I have had high latency in FFXIV. I tried talking both with Square Enix and my ISP but both put fault on each other, so...

    Started by MikasKappa‎, 10-11-2022 08:55 AM
    europe, internet, latency, pc, ping
    • Replies: 0
    • Views: 1,112
    10-11-2022, 08:55 AM Go to last post
  7. Here we go again...

    Just a weekly appreciation post - again, until either SE or Steam decide to fix this or at least make the bloody accounts unlinked. Cheers

    Started by Timidity‎, 09-22-2022 09:36 AM
    • Replies: 6
    • Views: 2,211
    10-09-2022, 07:18 AM Go to last post
  8. 4x 90k DC's in short timeframe

    Crystal data centre, i never have issues unless its on game end. Suggest this gets looked at before peak raiding times.

    Started by Palmyy‎, 10-07-2022 08:33 AM
    • Replies: 2
    • Views: 1,258
    10-08-2022, 02:20 PM Go to last post
  9. Using Logitech Gamepad, cannot open inventory

    I've pressed every button on my Logitech gamepad and I can't open my inventory... Can someone please tell me how to fix this? I've googled this...

    Started by BuckHaus‎, 10-07-2022 01:24 PM
    • Replies: 1
    • Views: 1,486
    10-08-2022, 05:23 AM Go to last post
  10. Freezes (black screens) on startup while on DirectX 11

    So I've used Direct 11 for awhile now and suddenly it just started freezing on startup. I've tried a ton of different things to fix it but nothing...

    Started by Torusorus‎, 09-30-2022 07:26 AM
    crash at startup, directx 11 crash, freezing
    • Replies: 9
    • Views: 4,465
    10-03-2022, 06:00 AM Go to last post
  11. Not sure if this is a bug..?

    My wife and I play together and are trying to do relic and anima weapons. This is whats happening; I will do the FATEs with her and I get 3-5 of the...

    Started by Malkior_Ebony‎, 10-03-2022 01:43 AM
    • Replies: 1
    • Views: 977
    10-03-2022, 02:29 AM Go to last post
  12. Poor FPS in Abyssos: The Eighth Circle

    Hello! I play on PS4 Pro with the system setting “PS4 Pro WQHD” on and my FPS drops to nothing in the fight. It only seems to happen when I move my...

    Started by Zevasae‎, 09-27-2022 04:20 PM
    • Replies: 3
    • Views: 2,344
    10-01-2022, 06:17 AM Go to last post
  13. ff14 Launcher steam version Unable to confirm session information error

    Title says the problem but full description is after playing the game and logging out for the night I come back the next day and upon opening the...

    Started by Chessa‎, 09-10-2022 09:41 AM
    • Replies: 1
    • Views: 2,778
    10-01-2022, 02:12 AM Go to last post
  14. High ping and lag from 9-11 EST

    Starting last Sunday, the 25th, like perfect clockwork, I've suddenly have extremely high ping and lag every night from 9-11 EST; making doing...

    Started by Kiroko‎, 09-30-2022 10:49 AM
    high latency, lag
    • Replies: 0
    • Views: 1,663
    09-30-2022, 10:49 AM Go to last post
  15. HTTPS System Errors and Launcher Crash

    I am having an issue that many people are having. I have tried as many solutions as I can find(Using VPN, disabling all security measures, clearing...

    Started by rhipsi‎, 09-29-2022 11:52 AM
    launcher crash, launcher error, system error 2146697208, system error 2146697211
    • Replies: 0
    • Views: 1,049
    09-29-2022, 11:52 AM Go to last post
  16. DirectX crashes/stutters

    I've been having irregular crashes when playing FF14. They only seem to happen during instanced content such as dungeons, alliance raids, trials,...

    Started by Leon_Ashford‎, 09-28-2022 11:09 AM
    • Replies: 2
    • Views: 1,532
    09-29-2022, 11:21 AM Go to last post
  17. Unable to launch due to Version Check error

    Hello Team, I have two versions of the game, one on PS5 and the other on PC, and while the PS5 version I have no issue logging in with, I find...

    Started by Keyaira‎, 09-28-2022 02:41 AM
    • Replies: 1
    • Views: 935
    09-29-2022, 05:27 AM Go to last post
  18. System error -2146697208 HTTPS System Error

    Everytime i try to open the launcher i get this error -2146697208. I already tried a bunch of different solutions i found online but none of them...

    Started by Azazelx3‎, 09-17-2022 11:29 AM
    • Replies: 6
    • Views: 8,212
    09-28-2022, 11:28 PM Go to last post
  19. ALT+F4 no longer opens exit game prompt

    Hey guys, I have the habit of using ALT+F4 to close all my games and programs. I know alt+f4 doesn't directly close the game and that it still...

    Started by Nulled‎, 09-28-2022 11:35 AM
    alt, alt+f4, f4
    • Replies: 2
    • Views: 1,829
    09-28-2022, 11:58 AM Go to last post
  20. Cannot play game due to constant DX11 crashes

    I know this is a common problem, but I came back to the game (which I haven't played since before Endwalker). Now I cannot effectively play because...

    Started by Izathelios‎, 09-06-2022 06:22 PM
    • Replies: 9
    • Views: 3,424
    09-27-2022, 03:05 AM Go to last post

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