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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,216
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,229
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,316
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 64,662
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,496
    12-05-2017, 04:33 AM Go to last post
  1. Game Character's Bit Stuck

    Game Character's Bit Stuck I can't log in to one of my game characters, I was trying to defeat the boss and then I got disconnected and now I can't...

    Started by Yunlanger‎, 11-12-2022 11:26 AM
    • Replies: 1
    • Views: 764
    11-12-2022, 11:30 AM Go to last post
  2. Stuttering on PS4

    Since Monday of this week the game has been stuttering in combat. My character will start an attack animation then reset as if nothing was pushed....

    Started by Zenya-kun‎, 11-12-2022 08:18 AM
    • Replies: 0
    • Views: 676
    11-12-2022, 08:18 AM Go to last post
  3. Extreme levels of lag after 6.25 update

    Hello game has been unplayable since the patch dropped due to extremely high ping, 600ms+ now while the usual is 100ms. this is only in...

    Started by ZoeS‎, 10-19-2022 03:46 PM
    • Replies: 40
    • Views: 12,025
    11-12-2022, 08:08 AM Go to last post
  4. Constant freeze on certain graphics/mechanics on Mac

    Frequency: Always Monster Name: Always locks up: - Aglaia, Rhalgr's Emissary, Ability: Lightning Bolt - Alzadaal's Legacy, Ambujam, Ability:...

    Started by Aisa_‎, 10-24-2022 01:41 AM
    freeze, freezes hanged, graphic bug, mac
    • Replies: 4
    • Views: 2,458
    11-12-2022, 12:23 AM Go to last post
  5. [11005][20641][20643] Unable to Download Patch Files

    I have a friend who purchased the game, but every time she tries to log in and download it through Steam, she receives this error code. We've done...

    Started by LandonKade‎, 11-08-2022 12:38 PM
    initial install failure, patch, update, [11005][20641][20643]
    • Replies: 1
    • Views: 1,496
    11-10-2022, 11:25 AM Go to last post
  6. Error 17 stopping me from being able to play

    Ok... I been tolerating this error 17 bs for months now. Some nights it unables me from entering any duty. But now im totally stuck. I get back in...

    Started by Hecky‎, 11-08-2022 05:41 AM
    • Replies: 0
    • Views: 667
    11-08-2022, 05:41 AM Go to last post
  7. Sound effects cutting out at certain camera angles & voice lines missing

    Basically, a few days ago I started having an issue where if I move the camera to a certain angle, sound effects begin to be cut short or disappear...

    Started by debleb‎, 11-07-2022 01:50 AM
    • Replies: 1
    • Views: 1,090
    11-08-2022, 04:18 AM Go to last post
  8. MSQ keeps crashing my game

    MSQ keeps crashing my game Every quest so far from the lv 80 MSQ post story quest Echos of a Fallen Star has either crashed my game or closed it...

    Started by bloodmagick‎, 10-10-2022 11:49 PM
    • Replies: 19
    • Views: 3,845
    11-06-2022, 10:16 AM Go to last post
  9. Packet loss every day since 6.28 patch

    As title states, I've been getting periodic packet loss throughout the entire week without any improvement since Tuesday. I've since tried all the...

    Started by vincent_reyson‎, 11-05-2022 10:07 PM
    • Replies: 3
    • Views: 1,770
    11-06-2022, 04:39 AM Go to last post
  10. Unexpected error and general stuttering in game

    Hello, I too have some issues with Unexpected errors. I'll try to explain concisely to the best of my ability. I bought a new Laptop some few...

    Started by Bake192‎, 10-30-2022 08:42 AM
    2 Deleted Post(s)
    • Replies: 3
    • Views: 2,339
    11-05-2022, 09:41 PM Go to last post
  11. Controller Issues

    I've been having an issue for a while now, and it seems to be a fairly common issue, but every fix I've tried to look up for this issue hasn't seemed...

    Started by Erwith‎, 11-05-2022 12:54 AM
    controller issue
    • Replies: 1
    • Views: 982
    11-05-2022, 03:25 AM Go to last post
  12. Crash to Desktop on One Character Only in DX11 Mode Only

    So my main character works fine and I have no issues when I play on her. I have an alt character, though, who gets immediate silent crashes to...

    Started by LyLyGridania‎, 10-23-2022 10:39 AM
    • Replies: 3
    • Views: 1,776
    11-05-2022, 01:44 AM Go to last post
  13. PS4 controller behaving strangely all of a sudden

    I have tried reinstalling the game, reinstalling the controller's drivers, rebinding the controls, and even external programs that make PS4 dualshock...

    Started by TheSecretBear‎, 11-02-2022 10:01 AM
    • Replies: 1
    • Views: 974
    11-03-2022, 10:49 AM Go to last post
  14. Unable to retreive Steam account information

    So, black screen unfixed for 4 months, and now this? what is that?

    Started by HuaTuo‎, 11-01-2022 07:06 PM
    • Replies: 0
    • Views: 1,043
    11-01-2022, 07:06 PM Go to last post
  15. Various login errors on specific characters (long loading screen+ 90002 or 10105)

    Hello, For the past 3 days I've been having issues logging in on some characters, and even accessing some data centers. I'm based in Germany,...

    Started by SchwarzwaelderTorte‎, 10-30-2022 06:51 PM
    • Replies: 2
    • Views: 1,588
    10-31-2022, 06:40 PM Go to last post
  16. Movement Physics keep defaulting to "Simple"

    I have no idea what triggers this, but at some point, the cool flow of my long dress while playing dancer will just... suddenly stop, and become...

    Started by TurretOpera‎, 04-22-2022 06:51 PM
    bug, movement, physics
    • Replies: 1
    • Views: 3,361
    10-31-2022, 05:48 PM Go to last post
  17. Controller unresponsive every few seconds

    HI there, I've recently gotten a new computer and since then I've had a repeating issue when trying to play FF14. So far this the only game to...

    Started by Nero24200‎, 10-21-2022 09:07 PM
    • Replies: 4
    • Views: 2,468
    10-27-2022, 01:30 AM Go to last post
  18. Everything is shimmering

    Hey guys, I am new to FFXIV. What stops me from playing happily (even though I bought the game with its expansions) is that whenever I go to do a...

    Started by DrHipo‎, 10-21-2022 07:42 PM
    • Replies: 11
    • Views: 5,239
    10-25-2022, 08:37 PM Go to last post
  19. My Character Missing (Gone) from Main Menu (login) Screen

    Hello Everyone, Need help on technical issue regarding character missing (gone) yesterday i travelled to Mana Server from tonberry, and log out...

    Started by susubabi‎, 10-25-2022 02:42 PM
    character gone, character missing
    • Replies: 3
    • Views: 2,473
    10-25-2022, 08:24 PM Go to last post
  20. Playing with dual monitor, video on second monitor stutters really bad

    Hello, the issue is as i've described in the title. Pretty much, when I watch Youtube or VRV on my second (not ffxiv) monitor, it stutters really...

    Started by MrSenriren‎, 10-25-2022 12:54 PM
    • Replies: 0
    • Views: 1,231
    10-25-2022, 12:54 PM Go to last post

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