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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,682
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,290
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,401
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,341
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,570
    12-05-2017, 04:33 AM Go to last post
  1. error code 17

    hello. i keep having this error code (17) where ffxiv has to close when i go to edit my character after using a fantasia. the sound cuts out and then...

    Started by rezmage‎, 11-02-2022 12:24 PM
    • Replies: 10
    • Views: 7,754
    11-19-2022, 11:09 AM Go to last post
  2. Delete forum account?

    Hey there, I feel super exposed posting this out in the open but I don't know how to contact any moderators directly to get help. I need to...

    Started by Leukah‎, 11-18-2022 10:02 AM
    • Replies: 3
    • Views: 1,301
    11-18-2022, 12:04 PM Go to last post
  3. my game keeps crashing

    this might be because my laptop is fairly old, but i don't really have any other way to play. everytime i try to play the game, i'll get in for maybe...

    Started by Vnaryn_brakyll‎, 11-13-2022 12:46 PM
    errors. game crashing, support, system error
    • Replies: 2
    • Views: 2,009
    11-18-2022, 03:46 AM Go to last post
  4. Unstable gameplay disconnections and 2022 code error on log in.

    Is since a couple of day that i experience slow down in dungeons or in overall gameplay as well i have random disconnections the moment i interact...

    Started by Mebrilia‎, 11-11-2022 04:57 AM
    bug, connectivity issues
    • Replies: 2
    • Views: 1,387
    11-18-2022, 03:08 AM Go to last post
  5. Controller issues with Bluetooth LE devices

    Afternoon everybody, having issues with Bluetooth controller support on steam. Specifically I have a brand new xbox Elite Series 2 controller. Brand...

    Started by Tsunderedmage‎, 11-17-2022 07:59 AM
    bug, controller configuration
    • Replies: 2
    • Views: 3,070
    11-18-2022, 01:56 AM Go to last post
  6. FFXIV is resetting my USB Ports and disconnecting my controller

    Hello there! I am currently having an issue where, sometimes on start up, sometimes mid game, FFXIV restarts all of my USB ports. I opened my device...

    Started by EzeGen‎, 11-02-2022 05:41 AM
    controller bug, controller help, controller issues, controller on pc, usb
    • Replies: 4
    • Views: 2,783
    11-17-2022, 03:07 AM Go to last post
  7. Weird animation and effects delay

    I am having weird animations and effects delay recently when doing content. I tried cleaning my pc inside and out and the issue isn't resolved. I...

    Started by Chardiezard‎, 11-14-2022 06:07 PM
    animation, delay, effects, lag, sound
    • Replies: 3
    • Views: 3,893
    11-16-2022, 11:28 AM Go to last post
  8. Cannot connect toChaos datacentre: error 2002

    For the last few days I have been trying to access Phantom on the Chaos datacentre. Connection holds at connecting to datacentre then cuts off with...

    Started by VelKallor‎, 11-14-2022 12:12 PM
    • Replies: 1
    • Views: 1,075
    11-14-2022, 10:54 PM Go to last post
  9. Game won't function on Mac Studio

    Hello. So recently I bought a new Mac Studio for my work but somehow the game won't function on it. It shows black screen and sound only when I...

    Started by YaYa_UwU‎, 10-29-2022 11:28 PM
    mac, mac crash, mac m1 applesilicon
    • Replies: 7
    • Views: 3,456
    11-14-2022, 04:12 AM Go to last post
  10. xbox bluetooth problem

    I connect my Xbox elite 2 controller to my computer through Bluetooth, but my camera will move automatically. I bought TPuLink UB500 Adpdater and...

    Started by AkiMelon‎, 11-13-2022 09:39 PM
    #xbox
    • Replies: 0
    • Views: 701
    11-13-2022, 09:39 PM Go to last post
  11. Game Character's Bit Stuck

    Game Character's Bit Stuck I can't log in to one of my game characters, I was trying to defeat the boss and then I got disconnected and now I can't...

    Started by Yunlanger‎, 11-12-2022 11:26 AM
    • Replies: 1
    • Views: 793
    11-12-2022, 11:30 AM Go to last post
  12. Stuttering on PS4

    Since Monday of this week the game has been stuttering in combat. My character will start an attack animation then reset as if nothing was pushed....

    Started by Zenya-kun‎, 11-12-2022 08:18 AM
    • Replies: 0
    • Views: 696
    11-12-2022, 08:18 AM Go to last post
  13. Extreme levels of lag after 6.25 update

    Hello game has been unplayable since the patch dropped due to extremely high ping, 600ms+ now while the usual is 100ms. this is only in...

    Started by ZoeS‎, 10-19-2022 03:46 PM
    • Replies: 40
    • Views: 12,234
    11-12-2022, 08:08 AM Go to last post
  14. Constant freeze on certain graphics/mechanics on Mac

    Frequency: Always Monster Name: Always locks up: - Aglaia, Rhalgr's Emissary, Ability: Lightning Bolt - Alzadaal's Legacy, Ambujam, Ability:...

    Started by Aisa_‎, 10-24-2022 01:41 AM
    freeze, freezes hanged, graphic bug, mac
    • Replies: 4
    • Views: 2,494
    11-12-2022, 12:23 AM Go to last post
  15. [11005][20641][20643] Unable to Download Patch Files

    I have a friend who purchased the game, but every time she tries to log in and download it through Steam, she receives this error code. We've done...

    Started by LandonKade‎, 11-08-2022 12:38 PM
    initial install failure, patch, update, [11005][20641][20643]
    • Replies: 1
    • Views: 1,517
    11-10-2022, 11:25 AM Go to last post
  16. Error 17 stopping me from being able to play

    Ok... I been tolerating this error 17 bs for months now. Some nights it unables me from entering any duty. But now im totally stuck. I get back in...

    Started by Hecky‎, 11-08-2022 05:41 AM
    • Replies: 0
    • Views: 686
    11-08-2022, 05:41 AM Go to last post
  17. Sound effects cutting out at certain camera angles & voice lines missing

    Basically, a few days ago I started having an issue where if I move the camera to a certain angle, sound effects begin to be cut short or disappear...

    Started by debleb‎, 11-07-2022 01:50 AM
    • Replies: 1
    • Views: 1,122
    11-08-2022, 04:18 AM Go to last post
  18. MSQ keeps crashing my game

    MSQ keeps crashing my game Every quest so far from the lv 80 MSQ post story quest Echos of a Fallen Star has either crashed my game or closed it...

    Started by bloodmagick‎, 10-10-2022 11:49 PM
    • Replies: 19
    • Views: 3,983
    11-06-2022, 10:16 AM Go to last post
  19. Packet loss every day since 6.28 patch

    As title states, I've been getting periodic packet loss throughout the entire week without any improvement since Tuesday. I've since tried all the...

    Started by vincent_reyson‎, 11-05-2022 10:07 PM
    • Replies: 3
    • Views: 1,800
    11-06-2022, 04:39 AM Go to last post
  20. Unexpected error and general stuttering in game

    Hello, I too have some issues with Unexpected errors. I'll try to explain concisely to the best of my ability. I bought a new Laptop some few...

    Started by Bake192‎, 10-30-2022 08:42 AM
    2 Deleted Post(s)
    • Replies: 3
    • Views: 2,368
    11-05-2022, 09:41 PM Go to last post

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