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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,086
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,356
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,496
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,947
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,628
    12-05-2017, 04:33 AM Go to last post
  1. Crashing on teleport so certain regions

    I've been zipping around since the SE problem with certain graphics cards was supposed to be fixed. But recently while now being able to teleport to...

    Started by Draven427‎, 12-24-2022 02:11 AM
    2 Deleted Post(s)
    • Replies: 2
    • Views: 1,327
    12-24-2022, 11:40 AM Go to last post
  2. Error Code 10105, Need Clarification

    Hi. So I've already contacted support about receiving the error code 10105 when attempting to login in after an unexpected disconnect from my...

    Started by IrisPalladium‎, 12-23-2022 01:27 PM
    • Replies: 1
    • Views: 8,527
    12-24-2022, 03:50 AM Go to last post
  3. Black screen on game launch (Steam version)

    So I've recently upgraded to a new gaming laptop and I've re-installed the game to my new laptop via Steam. I downloaded the game, signed in through...

    Started by J_Luto‎, 12-22-2022 05:41 AM
    • Replies: 1
    • Views: 952
    12-23-2022, 12:00 AM Go to last post
  4. Cant link steam account

    every time i try to link my steam account to my square enix account using the launcher it doesn't work and i get this error message A system...

    Started by Xanrib‎, 03-10-2022 01:34 PM
    • Replies: 3
    • Views: 2,356
    12-22-2022, 09:59 AM Go to last post
  5. 5+ sec lag for 1 min on initial encounter of 1st 24 man raid of session.

    I've been having a recurring issue which I believe started around the release of patch 5.5. Whenever I join a 24 man raid shortly after logging...

    Started by Gyson‎, 08-17-2022 07:57 AM
    • Replies: 3
    • Views: 1,260
    12-22-2022, 01:04 AM Go to last post
  6. Fatal Direct x error 10000000 in direct x11 mode but not dx9

    Every time I try to launch the game in dx11 mode over the past month or so I get the error "A fatal DirectX error has occurred.(10000000)" and it...

    Started by Wurmsrus‎, 12-17-2022 01:27 AM
    • Replies: 4
    • Views: 2,026
    12-21-2022, 09:04 AM Go to last post
  7. Fatal Direct X Error messed w/ my UI font size

    So I got the error, it closed game on me, and when I rebooted, the font size that should be "12", looks more like "9" (Maybe?)... and I have to...

    Started by DeviousDark‎, 12-16-2022 02:16 PM
    • Replies: 1
    • Views: 965
    12-20-2022, 05:58 AM Go to last post
  8. FFXIV Launcher Script Error

    Hello and thank-you in advance for your help, I run FF14 on Windows 7 and not through Steam. Yesterday and today I kept encountering login and...

    Started by llaletin‎, 12-13-2022 11:23 PM
    • Replies: 2
    • Views: 1,274
    12-19-2022, 04:38 PM Go to last post
  9. Black Screen on game launch

    I launch the game from steam, input my login infos, hit the play button and I'm welcomed by a black screen. This has been going on for days and...

    Started by Flojana‎, 12-16-2022 08:31 PM
    • Replies: 4
    • Views: 1,908
    12-19-2022, 07:36 AM Go to last post
  10. Issues with XBOX Elite Series 2 Controller

    Hello! I recently purchased an XBOX Elite Series 2 Controller, however FFXIV will not detect the controller at all, regardless of it being in wired...

    Started by Hikari_Yukihara‎, 11-27-2022 11:04 PM
    • Replies: 3
    • Views: 2,108
    12-19-2022, 03:17 AM Go to last post
  11. Downloading uploaded picture on Lodestone

    Hi, i do not know if this is the right place to ask. However, I did not see any post on this question. I recently lose all my original screenshot...

    Started by GoodLeaf‎, 12-18-2022 04:25 PM
    download, file, lodestone, screenshot
    • Replies: 0
    • Views: 966
    12-18-2022, 04:25 PM Go to last post
  12. dirextx 11 unexpected error crash

    I created a support ticket and it directed me to come here for further help. I have so far tried: driver updates, file restore twice, reinstall...

    Started by Linky_loo‎, 12-17-2022 01:47 PM
    crash, directx 11, error
    • Replies: 1
    • Views: 1,890
    12-17-2022, 06:56 PM Go to last post
  13. Constant Unexpected errors and crashes

    A couple years ago during Stormblood, I had issues with the game constantly giving me the "Unexpected error" message. I had to deal with it until...

    Started by GemElement‎, 12-15-2022 09:49 PM
    • Replies: 0
    • Views: 1,562
    12-15-2022, 09:49 PM Go to last post
  14. Latency issues on Chaos and Light DC

    Ever since 6.1 patch my latency went from a stable 45ms to 200+ms, nothing changed in my connection to any other service and this only happens when...

    Started by KennyZert‎, 07-18-2022 01:35 PM
    1 Deleted Post(s)
    • Replies: 27
    • Views: 8,607
    12-15-2022, 03:21 AM Go to last post
  15. Unable to login on PS5

    Hi, I keep getting timeout errors when trying to get in to the game. It started yesterday, continuing today, on opening the game it says: ...

    Started by Dai_Jestive‎, 12-13-2022 10:07 PM
    • Replies: 6
    • Views: 2,327
    12-14-2022, 07:53 AM Go to last post
  16. DX11 client has no audio, doesn't close.

    ****SOLVED?**** I ran into weirdest bug. At some point, randomly, my FFXIV directx 11 client stopped playing any sound. And some other stuff...

    Started by TRAPR‎, 12-11-2022 02:44 AM
    directx 11, sound
    • Replies: 1
    • Views: 1,161
    12-13-2022, 04:18 AM Go to last post
  17. Adventurer plates are not working for me

    Title, I click the button to view someone's or mine's and it just doesn't load at all. Not an error message or anything. Tried restarting the game,...

    Started by localareanetwork‎, 12-08-2022 07:08 AM
    • Replies: 1
    • Views: 2,014
    12-13-2022, 03:48 AM Go to last post
  18. An unexpected error has occured. Exiting FINAL FANTASY XIV.

    This occurs every time I load into the game. It isn't immediate, but after an indeterminate amount of time between 1 and 20 minutes, this error will...

    Started by HellStandsStill‎, 12-11-2022 05:00 AM
    crash, error, ffxiv.exe, ntdll.dll, unexpected error
    • Replies: 2
    • Views: 3,002
    12-12-2022, 08:16 PM Go to last post
  19. Weird stuttering in Abyssos: The Eight Circle

    My game runs at a pretty static 120 FPS in all areas and instances, except for P8 and P8S, which has a very strange stuttering. If I'm standing...

    Started by Wirhelmina‎, 09-14-2022 12:04 AM
    bug, p8s, performance, stutter
    • Replies: 17
    • Views: 7,686
    12-10-2022, 04:32 AM Go to last post
  20. Game stutters with sudden FPS drops

    Hello, I've been encountering an issue with the game suddenly stuttering for a few days now. I'm on a new laptop that I've been using for at...

    Started by hymmeli‎, 12-07-2022 07:24 PM
    • Replies: 8
    • Views: 5,400
    12-09-2022, 11:55 PM Go to last post

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