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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,806
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,432
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,532
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,595
    12-05-2017, 04:33 AM Go to last post
  1. Black Screen on game launch

    I launch the game from steam, input my login infos, hit the play button and I'm welcomed by a black screen. This has been going on for days and...

    Started by Flojana‎, 12-16-2022 08:31 PM
    • Replies: 4
    • Views: 1,878
    12-19-2022, 07:36 AM Go to last post
  2. Issues with XBOX Elite Series 2 Controller

    Hello! I recently purchased an XBOX Elite Series 2 Controller, however FFXIV will not detect the controller at all, regardless of it being in wired...

    Started by Hikari_Yukihara‎, 11-27-2022 11:04 PM
    • Replies: 3
    • Views: 2,066
    12-19-2022, 03:17 AM Go to last post
  3. Downloading uploaded picture on Lodestone

    Hi, i do not know if this is the right place to ask. However, I did not see any post on this question. I recently lose all my original screenshot...

    Started by GoodLeaf‎, 12-18-2022 04:25 PM
    download, file, lodestone, screenshot
    • Replies: 0
    • Views: 958
    12-18-2022, 04:25 PM Go to last post
  4. dirextx 11 unexpected error crash

    I created a support ticket and it directed me to come here for further help. I have so far tried: driver updates, file restore twice, reinstall...

    Started by Linky_loo‎, 12-17-2022 01:47 PM
    crash, directx 11, error
    • Replies: 1
    • Views: 1,860
    12-17-2022, 06:56 PM Go to last post
  5. Constant Unexpected errors and crashes

    A couple years ago during Stormblood, I had issues with the game constantly giving me the "Unexpected error" message. I had to deal with it until...

    Started by GemElement‎, 12-15-2022 09:49 PM
    • Replies: 0
    • Views: 1,543
    12-15-2022, 09:49 PM Go to last post
  6. Latency issues on Chaos and Light DC

    Ever since 6.1 patch my latency went from a stable 45ms to 200+ms, nothing changed in my connection to any other service and this only happens when...

    Started by KennyZert‎, 07-18-2022 01:35 PM
    1 Deleted Post(s)
    • Replies: 27
    • Views: 8,531
    12-15-2022, 03:21 AM Go to last post
  7. Unable to login on PS5

    Hi, I keep getting timeout errors when trying to get in to the game. It started yesterday, continuing today, on opening the game it says: ...

    Started by Dai_Jestive‎, 12-13-2022 10:07 PM
    • Replies: 6
    • Views: 2,282
    12-14-2022, 07:53 AM Go to last post
  8. DX11 client has no audio, doesn't close.

    ****SOLVED?**** I ran into weirdest bug. At some point, randomly, my FFXIV directx 11 client stopped playing any sound. And some other stuff...

    Started by TRAPR‎, 12-11-2022 02:44 AM
    directx 11, sound
    • Replies: 1
    • Views: 1,142
    12-13-2022, 04:18 AM Go to last post
  9. Adventurer plates are not working for me

    Title, I click the button to view someone's or mine's and it just doesn't load at all. Not an error message or anything. Tried restarting the game,...

    Started by localareanetwork‎, 12-08-2022 07:08 AM
    • Replies: 1
    • Views: 1,974
    12-13-2022, 03:48 AM Go to last post
  10. An unexpected error has occured. Exiting FINAL FANTASY XIV.

    This occurs every time I load into the game. It isn't immediate, but after an indeterminate amount of time between 1 and 20 minutes, this error will...

    Started by HellStandsStill‎, 12-11-2022 05:00 AM
    crash, error, ffxiv.exe, ntdll.dll, unexpected error
    • Replies: 2
    • Views: 2,958
    12-12-2022, 08:16 PM Go to last post
  11. Weird stuttering in Abyssos: The Eight Circle

    My game runs at a pretty static 120 FPS in all areas and instances, except for P8 and P8S, which has a very strange stuttering. If I'm standing...

    Started by Wirhelmina‎, 09-14-2022 12:04 AM
    bug, p8s, performance, stutter
    • Replies: 17
    • Views: 7,584
    12-10-2022, 04:32 AM Go to last post
  12. Game stutters with sudden FPS drops

    Hello, I've been encountering an issue with the game suddenly stuttering for a few days now. I'm on a new laptop that I've been using for at...

    Started by hymmeli‎, 12-07-2022 07:24 PM
    • Replies: 8
    • Views: 5,357
    12-09-2022, 11:55 PM Go to last post
  13. A fatal DirectX error has occurred (11000002)

    The same old story again. . . I had this problem 2 days ago. Although before that I can play this game without any problem. But now everytime I...

    Started by KayyLuongg‎, 12-06-2022 01:01 PM
    • Replies: 4
    • Views: 1,897
    12-08-2022, 08:22 AM Go to last post
  14. ffxiv https system error -2146697208

    Greetings, I have been recently getting this https system error -2146697208 for the past few days. Been trying solutions posted from previous...

    Started by anilife‎, 12-07-2022 06:37 AM
    • Replies: 1
    • Views: 4,997
    12-08-2022, 03:23 AM Go to last post
  15. Issue with DirectX 11 since Endwalker update.

    Hello, I've been getting the below error message when I try to launch the game in DirectX 11 mode ever since the Endwalker update. Is there any way...

    Started by NohVah‎, 12-03-2021 11:45 PM
    1 Deleted Post(s)
    • Replies: 64
    • Views: 83,930
    12-06-2022, 05:04 AM Go to last post
  16. PC locks up and Crashes in game.

    I'm getting this recurring problem where the game freezes, the screens go black, the sound starts to glitch out, then either the computer resets...

    Started by Kingsnake661‎, 11-17-2022 11:38 PM
    • Replies: 4
    • Views: 1,341
    12-06-2022, 04:56 AM Go to last post
  17. Request timed out when pinging Light DC

    Hi I am having issues with stable connection to Light DC only. It started today and based on ping test I am getting a Request timed out quite often...

    Started by virianna‎, 12-01-2022 05:52 AM
    • Replies: 4
    • Views: 3,722
    12-04-2022, 05:16 AM Go to last post
  18. Frequent 90006 errors

    Since yesterday, I've been disconnecting frequently from the game with a 90006 error. I've tried restarting my router and modem, as well as opening...

    Started by Hikari_Yukihara‎, 11-27-2022 11:28 PM
    • Replies: 1
    • Views: 1,489
    11-30-2022, 08:27 AM Go to last post
  19. Getting really bad lag and disconnects since 6.28

    My connection is wired. I live close to Sacramento where the servers are located. All the required ports are open. I turn off anti-virus and firewall...

    Started by nyecat‎, 11-16-2022 03:26 AM
    • Replies: 13
    • Views: 3,790
    11-30-2022, 04:26 AM Go to last post
  20. Unable to retrieve Steam Account Information

    Hi FFXIV Technical Support Team, I need assistance/help to solve this issue. I was able to patch the game earlier about 30 minutes ago and quited...

    Started by Drakenz‎, 11-01-2022 07:18 PM
    steam, steam client 2 Deleted Post(s)
    • Replies: 28
    • Views: 31,194
    11-27-2022, 05:36 AM Go to last post

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