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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,754
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,151
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,201
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,860
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,429
    12-05-2017, 04:33 AM Go to last post
  1. My launcher closes when i try to log in

    https://ibb.co/7RYTvkN and then i get this notification i dont know what it says

    Started by CirenInus‎, 02-24-2023 09:27 PM
    • Replies: 1
    • Views: 839
    02-25-2023, 02:30 AM Go to last post
  2. Bad Lag

    Game keeps lagging very bad and cause items you're crafting to fail from it. You will be using a skill then game freezes for 5 to 10 seconds without...

    Started by hynaku‎, 02-21-2023 11:49 AM
    • Replies: 2
    • Views: 1,162
    02-21-2023, 09:45 PM Go to last post
  3. Cant connect to America DataCenters

    Suddenly I got error 2002 trace route to Primal 1 13 ms 255 ms 13 ms RTK_GW.bbrouter 2 105 ms 181 ms 32 ms 172.16.213.10...

    Started by Reid_Dead‎, 02-21-2023 11:31 AM
    • Replies: 0
    • Views: 937
    02-21-2023, 11:31 AM Go to last post
  4. system error -2146697200 [Mac]

    Hello! My friend recently downloaded the game on Mac. Every time they open the launcher the screen is black and it gives this error. Does anyone know...

    Started by fishsticks‎, 02-18-2023 08:18 AM
    -2146697200, launcher, mac, system error
    • Replies: 1
    • Views: 1,159
    02-18-2023, 12:36 PM Go to last post
  5. "Display main and off hand gear when sheathed" option changes by itself

    I enjoy not displaying my weapon when traveling around so I unchecked "Display main and off hand gear when sheathed" in the character options, but I...

    Started by CleodoraSilvestri‎, 02-17-2023 03:37 AM
    • Replies: 4
    • Views: 1,462
    02-17-2023, 12:42 PM Go to last post
  6. Higher ping, can confirm ff14 only

    TraceRt results Tracing route to 204.2.229.116 over a maximum of 30 hops 1 3 ms 2 ms 2 ms 10.0.0.1 2 3 ms 6 ms 3...

    Started by Monknoob1217‎, 02-16-2023 12:18 PM
    • Replies: 2
    • Views: 1,230
    02-17-2023, 03:55 AM Go to last post
  7. Unable to log-in, launcher displaying "Connection error"

    Internet connection is fine but I keep getting this error on launcher start. Game worked fine and never had any problems until today.

    Started by sacred090‎, 02-14-2023 05:54 PM
    • Replies: 0
    • Views: 596
    02-14-2023, 05:54 PM Go to last post
  8. low fps when my laptop is connected to the charger

    low fps and performance when my laptop is connected to the charger (40 fps), not connected (100 fps) please help me :( I don't know what...

    Started by RyokoOkami‎, 02-09-2023 09:30 AM
    fps drop, support, technical isssue
    • Replies: 3
    • Views: 2,415
    02-14-2023, 10:15 AM Go to last post
  9. Lobby error 2002 when connected to mobile data

    my wifi got murdered by my dog so I've been trying to log in using my phone's mobile data instead. I used to play using this method either thru my...

    Started by zenmaldita‎, 02-13-2023 03:30 PM
    lobby error, lobby error 2002, lobby server error, mobile data
    • Replies: 1
    • Views: 1,219
    02-14-2023, 03:56 AM Go to last post
  10. Severe Packet Loss ONLY in Savage/Ultimate Content

    I am experiencing very severe packet loss that is resulting in 3-30seconds sometimes completely disconnecting me out to the main menu ONLY in CURRENT...

    Started by Merknastyx‎, 02-12-2023 09:44 PM
    • Replies: 1
    • Views: 1,028
    02-14-2023, 03:30 AM Go to last post
  11. Random 'Version Update Needed/Required, Please Relaunch the Game to Update' message.

    Update 2/12/23 5:38pm MST: Just finished the complete reinstall, after removing all game files...and it works again. There has got to be a better...

    Started by LeMessaNoir‎, 02-13-2023 06:09 AM
    • Replies: 1
    • Views: 1,406
    02-14-2023, 02:59 AM Go to last post
  12. Cannot take screenshots...

    So I am uncertain when this issue began as I have not tried to take any screenshots for a very long time(over a year) but whenever I attempt to take...

    Started by Ellvar‎, 06-26-2021 07:20 AM
    • Replies: 20
    • Views: 16,945
    02-13-2023, 12:16 PM Go to last post
  13. I can't gain exp.

    I played some time back and recently came back, but I noticed my exp is not going up anymore. I'm stuck at level 74. I tried sending a ticket three...

    Started by Hazy_eyes‎, 02-11-2023 02:02 PM
    • Replies: 1
    • Views: 1,523
    02-11-2023, 07:01 PM Go to last post
  14. [PS4Pro]Version 9.88 Cannot Download

    Hello, since the hotfix I have been unable to download to newest version of Final Fantasy XIV on my Sony Playstation 4 system. Whenever I start...

    Started by StonerSunshine‎, 02-10-2023 04:59 AM
    playstation 4, playstation network, ps4, ps4pro, psn
    • Replies: 1
    • Views: 1,132
    02-11-2023, 03:56 AM Go to last post
  15. Bug in main Scenario(Divine Inrervention, Heavensward)

    Can anyone help?I can't continue playing the main scenario for a week( ■Date & Time: 10/2/2023 7:21p.m. ■Frequency: all time ■World name:...

    Started by CaruNe‎, 02-11-2023 01:47 AM
    bug, crushes, heawensward, main quest scenario
    • Replies: 1
    • Views: 1,041
    02-11-2023, 02:30 AM Go to last post
  16. dx11.exe - Application Error

    THIS ONLY HAPPENDS WHEN I PLAY FF14, NO OTHER GAME DOES THIS. I've been getting this error when i close the game. Occasionally my pc will hard lock...

    Started by RagingPanda‎, 02-06-2023 07:17 AM
    • Replies: 3
    • Views: 2,303
    02-09-2023, 03:47 AM Go to last post
  17. Enabling ethernet caused ONLY FFXIV NA/EU datacenters to have constant 90006/2002 err

    Im at my wits end here and ive tried so many things for a ton of hours Before this, everything was working fine. I am a Singaporean player playing...

    Started by JithraRufure‎, 02-07-2023 02:20 AM
    • Replies: 4
    • Views: 1,581
    02-07-2023, 10:39 PM Go to last post
  18. Cannot login on character.

    Currently right now I am unable to log into my character due to being in a loop, I bought a character rename but got disconnected while in an...

    Started by Bobby66‎, 02-04-2023 03:46 PM
    • Replies: 7
    • Views: 1,809
    02-05-2023, 10:35 AM Go to last post
  19. Main Menu Text on PS5

    I have an issue with the in game main menu text color on PS5. In game when you press the "start" button and it brings up the Main Menu, Characters,...

    Started by Uriel74‎, 02-03-2023 11:54 AM
    • Replies: 0
    • Views: 929
    02-03-2023, 11:54 AM Go to last post
  20. Borderless Windowed poor performance (stuttering/seemingly low fps)

    Hello! I've been racking my head around this issue for a long time now. I play in fullscreen mode but for ease of use (and possibly fixing my...

    Started by WillisMacvalin‎, 01-21-2022 06:52 AM
    • Replies: 15
    • Views: 17,754
    02-03-2023, 07:02 AM Go to last post

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