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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,788
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,307
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,429
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,492
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,592
    12-05-2017, 04:33 AM Go to last post
  1. Constant issues logging in

    For the last week I have been issues logging into the game. Either the launcher doesn't load, can't do a version check, can't connect to lobby (2002...

    Started by Raven76‎, 06-15-2025 05:27 AM
    2002 error, disconnection, lobby, login, server 1 Deleted Post(s)
    • Replies: 14
    • Views: 2,622
    06-28-2025, 04:45 AM Go to last post
  2. Constant server connection issues

    Trying to play on Xbox, and I am having issues logging in on every step of the process, game asking for console restart on the Launcher, kicked back...

    Started by Nightmaremoon27‎, 06-18-2025 05:27 AM
    • Replies: 9
    • Views: 1,153
    06-28-2025, 02:26 AM Go to last post
  3. Game consistently crashes during Castrum Mer./Ultima Weapon duties (PC)

    I'm still doing the MSQ roulette daily to level friends and I get consistent crashes every 2 to 3 days and WHEN it crashes once then it'll crash...

    Started by Kandraxx‎, 06-21-2025 03:49 AM
    crash, dx11
    • Replies: 1
    • Views: 354
    06-28-2025, 01:31 AM Go to last post
  4. Forbidden Access to some forum Threads

    Hello! Last few weeks I've been randomly receiving an error "403 - Forbidden" when trying to access some threads. The error persist on diff...

    Started by Trianna‎, 06-10-2025 10:48 PM
    • Replies: 7
    • Views: 1,368
    06-26-2025, 01:12 PM Go to last post
  5. Constant dx11 crashes

    I am constantly crashing with dx11 issues for the past week or two. We're talking 10-20 times a day. Computer specs: 14900k 4080S asus rog...

    Started by ExcellusUltimus‎, 06-20-2025 01:35 PM
    • Replies: 2
    • Views: 453
    06-24-2025, 02:18 AM Go to last post
  6. Stuck on launcher logo screen ("Final Fantasy XIV Online" with black background)

    Hi all. This just happened today, seemingly out of nowhere. When I open the launcher (default SE launcher, not Steam), it shows the black FF logo...

    Started by JohnJSal‎, 06-19-2025 03:26 AM
    • Replies: 2
    • Views: 716
    06-21-2025, 05:23 AM Go to last post
  7. FFXIV stuttering at random on PS5

    So I've been FFXIV on the PS5. At random intervals the game has like a micro stutter, it's to the point where I can't enjoy the game anymore. I...

    Started by RarityBelle‎, 06-02-2025 12:52 AM
    ps5
    • Replies: 6
    • Views: 1,172
    06-21-2025, 03:44 AM Go to last post
  8. extremely slow start of ffxiv, world login not possible

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 2025-06-02 00:28...

    Started by TouiiMonochrome‎, 06-02-2025 07:51 AM
    • Replies: 1
    • Views: 436
    06-21-2025, 03:25 AM Go to last post
  9. steam deck 7.25

    After update I get a message "Platform Error'' ''The game launcher cannot be accessed on your current paltform" still not working after restoring...

    Started by saur0n1st‎, 05-27-2025 06:17 PM
    1 Deleted Post(s)
    • Replies: 6
    • Views: 1,763
    06-21-2025, 03:08 AM Go to last post
  10. Launcher does not work - "The connection for this site is not secure" (Edge?)

    I already tried repairing Microsoft EDGE. And I don't have the Microsoft runtime installed. https://imgur.com/a/rrvOSXW

    Started by Akariel‎, 05-27-2025 09:55 PM
    • Replies: 1
    • Views: 319
    06-21-2025, 02:37 AM Go to last post
  11. Graphics Stuttering after Windows 11 update

    I recently updated to Windows 11, and my game is experiencing stuttering, dropping from 60-70 fps, down to 30-40 consistently. Attached the dxdiag....

    Started by OtherWyze‎, 05-24-2025 11:12 PM
    fps, graphics, nvidia, stuttering
    • Replies: 3
    • Views: 709
    06-21-2025, 02:13 AM Go to last post
  12. 90002 Caused by ISP NTT ...AGAIN

    Once again NTT is shown to be a garbage provider. This is the normal path once it exits my provider and enters into the NTT infrastructure. ...

    Started by Tonjiar‎, 04-29-2025 01:00 AM
    • Replies: 5
    • Views: 871
    06-21-2025, 01:58 AM Go to last post
  13. Intermittent lag/packet loss since 7.25

    I have been having issues that I have noticed most commonly in Occult Crescent but now has been occurring in normal instanced content as well as in...

    Started by DAMOTA‎, 06-05-2025 03:52 AM
    lag lagging disconnect, packet loss, patch 7.25
    • Replies: 3
    • Views: 825
    06-14-2025, 04:20 AM Go to last post
  14. Constant crashing with ffxiv only - no other game. Crashes whole PC (Freezing)

    For the past week I've been having an issue with my game crashing the whole computer, where my PC freezes and the audio stops, I can't interact with...

    Started by sara_lara‎, 06-10-2025 08:56 AM
    • Replies: 1
    • Views: 831
    06-14-2025, 03:23 AM Go to last post
  15. permanent packet loss while playing

    I have really good internet and never had issues playing any other game, but in ffxiv only I consistently have had terrible packet loss. It seems...

    Started by Nyten‎, 06-04-2025 11:44 AM
    • Replies: 3
    • Views: 684
    06-14-2025, 02:51 AM Go to last post
  16. Setting not saving

    I want to change my setting, make the changes and then I play the game normally. But the next time I connect, those setting go back to whatever they...

    Started by Lauranax‎, 06-08-2025 01:15 AM
    • Replies: 1
    • Views: 290
    06-10-2025, 03:31 AM Go to last post
  17. Cannot log in (Console)

    Getting multiple different error codes. Sometimes I can get to the character selection screen but fail to log in, other times I can't even log in on...

    Started by ColdFries‎, 06-07-2025 03:08 AM
    authentication error, log in error, techincal support, unplayable 1 Deleted Post(s)
    • Replies: 1
    • Views: 403
    06-10-2025, 02:38 AM Go to last post
  18. After 7.25 FFXIV freezes every few minutes for 10 seconds or so

    It mostly is happening in Occult Crescent, it happens reliably when a boss/fate is about to do some large moves and is making it impossible to play....

    Started by Sililos‎, 05-29-2025 05:07 PM
    • Replies: 3
    • Views: 671
    06-07-2025, 01:36 AM Go to last post
  19. Partial Sound Cut Out in busy areas

    When I am in cities or places like Occult Crescent or Frontline, my sound will cut out partially. For example I can hear the BGM, and some spells...

    Started by StrifeBlade‎, 05-30-2025 07:40 PM
    sound, sound bug, sound effect, sound glitch, sound issue
    • Replies: 1
    • Views: 410
    06-03-2025, 04:27 AM Go to last post
  20. Constant disconnects in peak times in South America

    Hello, Since last week i have been getting a lot of disconnects, thing that made difficult for me to raid and play. I consulted through a lot of...

    Started by lordsaladito‎, 05-20-2025 09:38 AM
    90002 disconnect, disconnects, south america
    • Replies: 13
    • Views: 1,325
    06-03-2025, 02:35 AM Go to last post

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