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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,746
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,298
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,416
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,424
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,581
    12-05-2017, 04:33 AM Go to last post
  1. sound cut out

    since 6.1 , the game seems to cut my sound off and i can't turn it back on . The only way i can do it is by quitting the game and come back . Only...

    Started by Dubbey‎, 04-22-2022 03:29 AM
    • Replies: 7
    • Views: 5,869
    06-07-2023, 02:32 PM Go to last post
  2. Audio loss.

    I've been losing Audi since the patch, also my game does not seem to want to close and leaves a black screen on exit of the game. this is also a...

    Started by boyfrombrum‎, 05-24-2023 06:57 PM
    • Replies: 9
    • Views: 2,159
    06-07-2023, 01:57 PM Go to last post
  3. FFXIV Not Responding on exit

    Game exits normally but freezes on a black screen. No error. No dialog box. Nothing. It just hangs there. I can force quit using Task Manager. ...

    Started by Totharian‎, 04-21-2023 10:46 AM
    • Replies: 14
    • Views: 3,993
    06-07-2023, 03:40 AM Go to last post
  4. Cannot play after 6.4 patch on Mac

    After the launch of 6.4 i was unable to play. At first I thought because of my internet connection ( I have at&t but all of the sudden my connection...

    Started by SunflowerHolly‎, 06-06-2023 09:54 AM
    • Replies: 1
    • Views: 1,209
    06-06-2023, 11:42 PM Go to last post
  5. Why is SE not addressing FF14 freezing?

    Just decided to test the game again after the hot fixes done today on June 6th and still the game is freezing on things such as tabbing out/clicking...

    Started by Belthanos‎, 06-06-2023 06:38 PM
    • Replies: 3
    • Views: 1,162
    06-06-2023, 11:28 PM Go to last post
  6. Unable to Complete Version Check

    I've been trying to update FFXIV on my older laptop which I use to play 14 on a regular basis. However I am now getting an error message that goes...

    Started by Sollex‎, 06-06-2023 08:39 AM
    • Replies: 0
    • Views: 635
    06-06-2023, 08:39 AM Go to last post
  7. Can't log into the game getting this error when trying to launch

    Whenever I try to log in, I get this random Japanese error, I can't understand Japanese so i have no idea what to do.

    Started by Madusha‎, 05-25-2023 05:10 AM
    log in error
    • Replies: 2
    • Views: 878
    06-06-2023, 12:48 AM Go to last post
  8. FFXIV PS5 Launcher Issue

    My partner plays on PS5 and is having trouble playing FFXIV today (everything worked fine at 6.4 launch), the PS5 isn't going past the launcher,...

    Started by RikoAine‎, 05-24-2023 05:27 PM
    • Replies: 1
    • Views: 1,477
    06-06-2023, 12:41 AM Go to last post
  9. Unable to download patch 6.4

    I am trying to download the new patch, and the download starts fine, but as soon as it reaches 1356.00 MB, the download speed drops to 0.0MB/s, and...

    Started by Meulord888‎, 05-24-2023 01:12 PM
    download speed
    • Replies: 1
    • Views: 862
    06-06-2023, 12:32 AM Go to last post
  10. Disabled player , need some in game Access.settings

    my left hand can only press forward and my right hand can only press mouse Lbutton I always play games with on-screen-keyboard like this ...

    Started by steph‎, 06-04-2023 02:29 AM
    • Replies: 0
    • Views: 578
    06-04-2023, 02:29 AM Go to last post
  11. Possible explanation for Audio Bugs and Microlags in the Game (ongoing)

    Perhaps i found a piece of the Puzzle of the Audio Bugs and Microlags in the Game. Perhaps that's also an cause for that. So if it's true then...

    Started by Blinkblink‎, 06-02-2023 09:21 PM
    • Replies: 0
    • Views: 745
    06-02-2023, 09:21 PM Go to last post
  12. Game Keeps Crashing When I Try to Appraise Items from the Palace of the Dead

    What the title says. I will send diagnostic and system info if necessary. This issue has persisted across both 6.3 and 6.4.

    Started by redjedia‎, 05-23-2023 11:45 PM
    crash, pc, steam client
    • Replies: 4
    • Views: 1,462
    06-01-2023, 04:48 AM Go to last post
  13. FFXIV on 7900 XTX DX11/Driver Crashes

    Anyone else having this issue? I've been trying to play but got extremely frustrated and gave up after it crashing 13 times in 1 day. System...

    Started by JiraTyanu‎, 05-28-2023 04:08 PM
    • Replies: 3
    • Views: 3,039
    06-01-2023, 12:33 AM Go to last post
  14. Kicked from game and now get 2002 error

    I was doing crafting turn-ins for the bundude in the Pixie area and went to tele to Rhalgar when I was kicked to the main menu. I tried to log back...

    Started by Omegaher0‎, 05-31-2023 03:50 PM
    1 Deleted Post(s)
    • Replies: 6
    • Views: 1,165
    05-31-2023, 04:22 PM Go to last post
  15. Can't download patch files post 6.4

    Installed continues to fail to download any game files. I've tried every tip found online and even uninstalled the whole game and deleted all related...

    Started by BreakfastFoods‎, 05-27-2023 11:18 AM
    6.4 download fail
    • Replies: 3
    • Views: 5,228
    05-30-2023, 02:47 AM Go to last post
  16. Game Unplayable with LAG NOT on ATT and had no problem playing until this last update

    Since they have done this patch I have not been able to play the game. The lag in unreal, I have been playing for months with no problem. I have...

    Started by GaleneCullen‎, 05-26-2023 05:57 AM
    lag, mac, unplayable
    • Replies: 8
    • Views: 2,690
    05-29-2023, 11:27 AM Go to last post
  17. FFXIV - Whats the Update for AT&T server lag - NOT FIXED

    Legit question....what is a realistic eta Square on when this will be resolved......because it is not!!!!

    Started by Odokemono‎, 05-20-2023 07:33 AM
    • Replies: 12
    • Views: 4,637
    05-29-2023, 11:26 AM Go to last post
  18. Game freezing

    I've posted a bit about how the game will sometimes not respond on exit and you have to force quit while also mentioning the game freezing, but...

    Started by Belthanos‎, 05-28-2023 04:23 PM
    • Replies: 0
    • Views: 692
    05-28-2023, 04:23 PM Go to last post
  19. maint on a holday

    are you kidding me every 1 off holday and maint= im play wow

    Started by JohncarterIx‎, 05-27-2023 11:11 PM
    • Replies: 1
    • Views: 864
    05-27-2023, 11:12 PM Go to last post
  20. Profile Not Working with Raid Gear

    Hmm, strange one. But I can't get my profile to work in my Mch. I import from adventurer plate. I have saved it, edited, defaulted, retried. I have...

    Started by HayleyGeek‎, 05-27-2023 02:21 PM
    • Replies: 0
    • Views: 587
    05-27-2023, 02:21 PM Go to last post

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