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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,823
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,312
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,433
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,551
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,598
    12-05-2017, 04:33 AM Go to last post
  1. Game Crashes after character select

    I use the Windows version and just started to play the game again for the 6.2 update. It now consistently crashes after I choose a character and get...

    Started by Farrow‎, 08-29-2022 10:35 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 11,823
    09-12-2023, 11:31 AM Go to last post
  2. Awful lag from EU to NA servers

    Someone pointed out it's better to start a new thread in regards to this high ping issue we EU people are struggling with for the past few days. ...

    Started by Rehayem‎, 08-31-2023 09:17 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,781
    09-08-2023, 04:29 AM Go to last post
  3. Animate and Cound cuts out.

    I've had a bit of a break from the game but since I've gotten back to the grind I've gotten a new PC; a NUC 12 with an Arc 770 GPU. I find...

    Started by Kazekamiha‎, 09-04-2023 11:11 AM
    • Replies: 2
    • Views: 736
    09-05-2023, 06:19 AM Go to last post
  4. Dragon Gauge does not appear on HUD

    Every other job has their gauge appear properly and yes, my Dragoon is above the level where the gauge should be available. My HUD settings are the...

    Started by Siochanta‎, 09-04-2023 10:53 AM
    dragon gauge, dragoon, job gauge
    • Replies: 1
    • Views: 1,445
    09-04-2023, 05:27 PM Go to last post
  5. Consistent crashing entering Anamnesis Anyder.

    I have been crashing everytime I load into Anamnesis Anyder for no reason. I switched dx11 on and off and it still crashes. Here are the error...

    Started by Tenkoseh‎, 09-01-2023 02:42 PM
    crash, dx11, error
    • Replies: 1
    • Views: 1,503
    09-01-2023, 09:59 PM Go to last post
  6. HoH unplayable?

    I have been wanting to do some HoH runs to get the achievement, however the moment i step into the deep dungeon, my character disconnects after some...

    Started by LezardQueen‎, 09-01-2023 04:43 AM
    deep dungeons, disconnect
    • Replies: 1
    • Views: 874
    09-01-2023, 09:52 PM Go to last post
  7. Performance issues and severe fps drop

    Help with random performance issues For the last few days I'll be in an instance (usually savage or ultimate) and I'll have about 200fps and then...

    Started by Hanzz96‎, 08-10-2023 04:10 PM
    • Replies: 2
    • Views: 6,976
    09-01-2023, 09:09 PM Go to last post
  8. Endwalker Cutscene and Fight Effects causing 100% GPU Utilization and crashing

    Hello! Beware for other players as I mention some details about an Endwalker quest in 6.0 I'm experiencing heavy GPU utilization resulting in...

    Started by Kelo_Angel‎, 08-24-2023 12:59 PM
    • Replies: 2
    • Views: 1,461
    09-01-2023, 09:32 AM Go to last post
  9. Game Displays Errors and Shuts Down As I Start Playing

    This keeps happening after I manage to log in and enter my world. As I start to move around and play, it suddenly displays an error message with a...

    Started by Sirensong13‎, 08-29-2023 11:47 AM
    1 Deleted Post(s)
    • Replies: 2
    • Views: 856
    08-31-2023, 05:13 AM Go to last post
  10. Error 9002 help how to try to fix it

    Hi, I have been getting error 9002 since couple of days ago. Before that last time I got it was months ago but now I'm getting it several times a day...

    Started by myssy‎, 08-30-2023 11:54 PM
    9002, error (90002), internet connection
    • Replies: 1
    • Views: 1,187
    08-31-2023, 02:18 AM Go to last post
  11. Fatal DirectX Error (11000002) Help

    I have no idea what happened, but i have been unable to play the game with this error message popping up. I have done every thing I have looked up to...

    Started by Tenlis‎, 08-27-2023 03:28 PM
    crashing error, fatal directx error
    • Replies: 5
    • Views: 1,471
    08-30-2023, 01:58 AM Go to last post
  12. Graphical Errors

    I have started seeing graphical errors in the 2D elements of the user interface. It appears as as either black and white speckling in a single long,...

    Started by Meoshi‎, 08-28-2023 07:05 AM
    graphical glitch
    • Replies: 3
    • Views: 1,094
    08-29-2023, 10:03 AM Go to last post
  13. HTTPS System Error [-113]

    After 6.4 update completed, launched FF14 via steam and the error message pops up. I am unload to launch the launcher. HTTPS System Error

    Started by kurazy‎, 05-23-2023 07:39 PM
    3 Pages
    1 2 3
    1 Deleted Post(s)
    • Replies: 23
    • Views: 11,623
    08-25-2023, 01:20 PM Go to last post
  14. No sound from game, not showing in the Volume Mixer

    Hello Team, I've just encountered an issue wherein the game is no longer producing any sound whatsoever. After looking at the Sound Mixer to see...

    Started by Keyaira‎, 06-16-2023 12:10 PM
    sound bug, sound error missing, sound issues
    • Replies: 4
    • Views: 1,876
    08-24-2023, 03:01 AM Go to last post
  15. Lagging / Stuttering since latest patch

    Ever since the last patch I have been having issues. Primarily in dungeons, raids, and main cities. There will be issues where other players will...

    Started by HastenThy‎, 08-16-2023 08:30 AM
    • Replies: 4
    • Views: 2,103
    08-22-2023, 09:28 AM Go to last post
  16. Script error when trying to launch FFXIV

    I've been playing FFXIV through Steam for almost a year now with no trouble, but tonight when I tried to launch the game I got an error that read ...

    Started by caffeer‎, 08-18-2023 04:32 AM
    error code, invalid character, launcher, script error, steam
    • Replies: 1
    • Views: 2,149
    08-18-2023, 10:57 PM Go to last post
  17. Game Stuck in Loading

    Hello after completing the Alphascape 4.0 Raid from Stormblood by game was stuck in a black loading screen and I had to force shut down. Now the game...

    Started by Poached‎, 08-16-2023 12:07 PM
    • Replies: 2
    • Views: 1,353
    08-18-2023, 10:31 PM Go to last post
  18. Sturggling to keep up FPS

    I was looking at my ingame settings and noticed that the game is struggling to keep up fps on my pc. I believe i have rather tdecent hardware so not...

    Started by mangus‎, 08-13-2023 07:41 PM
    performance fps
    • Replies: 3
    • Views: 1,549
    08-18-2023, 10:13 PM Go to last post
  19. Sound completely cutting out.

    Hello! I just wanted to ask if anyone else has had this issue recently/as of latest patch. Today, in the middle of a dungeon my game's audio...

    Started by chimeralab‎, 08-14-2023 02:40 PM
    • Replies: 1
    • Views: 858
    08-18-2023, 10:01 PM Go to last post
  20. PLEASE HELP Unable to download patch files. [30413][25008][10009]

    I've been trying to get this to download for hours, I finally bought the xpacs and I'm running into this error. I've tried to, restart my router,...

    Started by Ulimaatissaq‎, 08-13-2023 06:08 PM
    • Replies: 2
    • Views: 973
    08-18-2023, 09:56 PM Go to last post

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