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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,812
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,433
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,534
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,596
    12-05-2017, 04:33 AM Go to last post
  1. Game sometimes causes display to black screen of death

    So sometimes, but very rarely, my display sometimes blacks out in the middle of the game. The monitors act as if its not connected to the computer...

    Started by Noxi‎, 07-05-2021 08:19 AM
    • Replies: 6
    • Views: 1,811
    11-15-2023, 03:58 AM Go to last post
  2. Micro FPS Drops since 6.4

    Since patch 6.4, I have been having small fps drops at random times (usually only about a 4-6 fps drop for a second). They used to be once in a...

    Started by Omegaher0‎, 10-10-2023 02:45 PM
    • Replies: 2
    • Views: 986
    11-13-2023, 08:35 AM Go to last post
  3. Connection issues - Twelve99 routing problem - Traceroute inside

    Hi! So I've been recieving really bad lag/delay in group content making the game pretty much unplayable. I checked with traceroute to my Data...

    Started by silverite230‎, 02-17-2023 04:16 AM
    lag routing
    • Replies: 2
    • Views: 4,000
    11-11-2023, 04:02 AM Go to last post
  4. 2002 Error on NA Data Server only

    As of this evening I am getting a 2002 error when connecting to any NA Data Server. I can connect to EU or Japan servers without issue Tracert...

    Started by Aldrak‎, 11-09-2023 01:40 PM
    • Replies: 7
    • Views: 1,149
    11-10-2023, 05:27 AM Go to last post
  5. Direct X error

    This problem keeps cropping up. Now i cant login to the game at all! nothing works. I have troubleshooted this problem in the past and it keeps...

    Started by XSkeithX‎, 11-09-2023 12:32 AM
    • Replies: 2
    • Views: 550
    11-09-2023, 09:08 PM Go to last post
  6. Unable to update patch files. [11006][20815][20866][19900][5] XInputXIV3.dll

    Hello everyone! I am currently unable to access ffxiv. I was downloading a patch when I ran into an error: "Unable to download patch files: ERROR "....

    Started by minutetomidnight‎, 11-01-2023 04:55 AM
    • Replies: 4
    • Views: 2,972
    11-03-2023, 10:35 PM Go to last post
  7. Game crashes in Hoper's Hold (PC/Windows)

    As title states, it's only in this area. I've tried limiting FPS and graphics settings (from maximum to laptop), but will still crash multiple times....

    Started by jtnoboru‎, 10-15-2023 02:55 PM
    1 Deleted Post(s)
    • Replies: 6
    • Views: 1,195
    11-03-2023, 10:26 PM Go to last post
  8. Game won't launch after 6.51 update.

    Login into FFXIV then hit login button goes to next screen then just get loading circle and then after 30 seconds game browser just closes. Then have...

    Started by hynaku‎, 11-01-2023 11:42 AM
    • Replies: 1
    • Views: 538
    11-02-2023, 04:40 AM Go to last post
  9. Unable to process data Center Travel Request

    Unable to process data Center Travel Request error for the last 3 hours, unable to launch game.

    Started by maeveadamas‎, 11-01-2023 08:36 AM
    • Replies: 1
    • Views: 574
    11-02-2023, 03:02 AM Go to last post
  10. Game not responding after patch

    I click on Play, game loads... stops responding. I don't use Steam, if it helps. Edit: I managed to load after the 4th attempt but it's VERY...

    Started by Pricia‎, 10-31-2023 08:11 PM
    • Replies: 3
    • Views: 1,157
    11-01-2023, 01:58 PM Go to last post
  11. Issue with glamours on specific items?

    Recently I was removing glamours from a bunch of gear in my retainer's inventory (not for any real reason, I just like having them be "clean"), and I...

    Started by semnork‎, 11-01-2023 10:42 AM
    glamour, glamour bug, glamour dispeller
    • Replies: 0
    • Views: 683
    11-01-2023, 10:42 AM Go to last post
  12. The Moon is no longer accessible

    Returning to FF14 to play the new main senario for patch 6.5 evrything was going A okay seens i have not hade any technical problems whit the game...

    Started by Vyke‎, 10-27-2023 09:15 AM
    • Replies: 2
    • Views: 948
    10-28-2023, 03:41 AM Go to last post
  13. Error 505

    After trying to travel from Crystal Goblin to Primal Lamia. Lamia is where am from. I am unable to to sign into my Ffxiv. When i try i always get...

    Started by TacoHatake‎, 10-22-2023 11:49 AM
    505, error, lamia, primal, travel
    • Replies: 1
    • Views: 835
    10-28-2023, 03:15 AM Go to last post
  14. FFXIV Crashing randomly and freezing in populate areas (kernel32.dll error message)

    Hi, I've been getting this kind of errors far too often recently, basically makes the game unplayable. Crashes are not restricted to populated areas,...

    Started by Nekoosu‎, 10-07-2023 05:35 AM
    crash, error, kernel32, random
    • Replies: 2
    • Views: 2,898
    10-26-2023, 11:16 PM Go to last post
  15. Error 90006 on PS5

    I’m trying to solve this issue since the Endwalker release. I get constant error 90006 on ps5, I have changed my lan cable, opened the ports,...

    Started by danetrovskij‎, 10-22-2023 03:26 AM
    • Replies: 1
    • Views: 879
    10-26-2023, 03:13 AM Go to last post
  16. Cant log in/start game on 12.6.9Mac, Fatal Directx Error

    Game was playing fine for a long time. Suddenly started acting weird and freezing. Then I'd get a "Fatal DirectX Error" whenever trying to log in....

    Started by Dynamighty‎, 10-01-2023 07:51 AM
    directx, error, gameplay, login, mac
    • Replies: 2
    • Views: 1,031
    10-26-2023, 02:42 AM Go to last post
  17. help pls

    i've tried resetting every edge settings and changing my own internet options on my pc. i've uninstalled the entire game and launcher multiple...

    Started by dabbingluigi‎, 10-04-2023 04:57 AM
    • Replies: 3
    • Views: 1,317
    10-26-2023, 02:34 AM Go to last post
  18. I cant log in, error 3084

    As title says, I cant login. I tried to use the Data Center Travel with my character from Primal to Aether, now I cant login, it keeps saying error...

    Started by Selene_Dividot‎, 10-04-2023 07:03 AM
    error (3084)
    • Replies: 1
    • Views: 738
    10-26-2023, 02:30 AM Go to last post
  19. DX11 Error 11000002 AMD 7900XTX

    Hello all, I have been encountering the DX11 error mentioned in the title while playing FFXIV. After reading through other threads, I have tried...

    Started by Pineapper‎, 10-11-2023 10:02 PM
    • Replies: 2
    • Views: 1,379
    10-24-2023, 08:38 PM Go to last post
  20. 2146697211 HTTPS System Error

    I get the above error when I try to open the launcher. I have tried clearing my browsing/cookie data in Edge and Internet Explorer, launching the...

    Started by sm4sh‎, 10-23-2023 01:47 AM
    • Replies: 1
    • Views: 676
    10-24-2023, 09:50 AM Go to last post

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