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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 25,325
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,426
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,596
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 66,339
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,666
    12-05-2017, 04:33 AM Go to last post
  1. Lag after maintenace

    Very bad lag after the maintenance. I had to use Exit lag to play the game. Mind you it only happens for FF14. But other games does not have this...

    Started by Rieze_Xeero‎, 11-16-2023 09:29 PM
    • Replies: 1
    • Views: 951
    11-22-2023, 10:14 PM Go to last post
  2. Connection errors

    I recently resubbed and played two days without any errors or disconnects. Then I tried logging in the next day and was met with 90002 and 90001...

    Started by kn0tlis‎, 11-09-2023 02:51 AM
    • Replies: 2
    • Views: 1,200
    11-22-2023, 10:10 PM Go to last post
  3. Please fix the inconsistent UI!

    When will the confirm keybind actually confirm instead of cancel? So many dialog boxes get canceledd because this UI doesn't do what it says it will...

    Started by DaviQuesatia‎, 11-21-2023 06:12 AM
    • Replies: 3
    • Views: 905
    11-22-2023, 05:08 PM Go to last post
  4. Constant rubber banding from in Garuda server

    Hi! I have been playing ffxiv for a few years and over the past few days, the rubber banding for my character on the Garuda server is pretty bad....

    Started by lCipherl‎, 11-19-2023 12:23 PM
    • Replies: 1
    • Views: 731
    11-21-2023, 12:31 PM Go to last post
  5. Ever Since Most Recent Patch I can't play the game on Direct x11

    As Title says Ever since the most recent patch that added the new last alliance raid with the twelve, if I try to launch the game in directx11 it...

    Started by Tyrahnon‎, 10-13-2023 03:52 PM
    black loading screen, crash after patch, direct x errors, direct11
    • Replies: 5
    • Views: 1,733
    11-17-2023, 10:35 PM Go to last post
  6. Primal/Lamia... Dozen of DC's

    Very frustrating, was in the middle of a duty when I got disconnected... seen this before tried to log back in. I've now gome through over a dozen...

    Started by RiversideGuy‎, 11-12-2023 07:35 AM
    • Replies: 5
    • Views: 1,573
    11-16-2023, 02:56 AM Go to last post
  7. Game sometimes causes display to black screen of death

    So sometimes, but very rarely, my display sometimes blacks out in the middle of the game. The monitors act as if its not connected to the computer...

    Started by Noxi‎, 07-05-2021 08:19 AM
    • Replies: 6
    • Views: 1,865
    11-15-2023, 03:58 AM Go to last post
  8. Micro FPS Drops since 6.4

    Since patch 6.4, I have been having small fps drops at random times (usually only about a 4-6 fps drop for a second). They used to be once in a...

    Started by Omegaher0‎, 10-10-2023 02:45 PM
    • Replies: 2
    • Views: 1,007
    11-13-2023, 08:35 AM Go to last post
  9. Connection issues - Twelve99 routing problem - Traceroute inside

    Hi! So I've been recieving really bad lag/delay in group content making the game pretty much unplayable. I checked with traceroute to my Data...

    Started by silverite230‎, 02-17-2023 04:16 AM
    lag routing
    • Replies: 2
    • Views: 4,161
    11-11-2023, 04:02 AM Go to last post
  10. 2002 Error on NA Data Server only

    As of this evening I am getting a 2002 error when connecting to any NA Data Server. I can connect to EU or Japan servers without issue Tracert...

    Started by Aldrak‎, 11-09-2023 01:40 PM
    • Replies: 7
    • Views: 1,174
    11-10-2023, 05:27 AM Go to last post
  11. Direct X error

    This problem keeps cropping up. Now i cant login to the game at all! nothing works. I have troubleshooted this problem in the past and it keeps...

    Started by XSkeithX‎, 11-09-2023 12:32 AM
    • Replies: 2
    • Views: 573
    11-09-2023, 09:08 PM Go to last post
  12. Unable to update patch files. [11006][20815][20866][19900][5] XInputXIV3.dll

    Hello everyone! I am currently unable to access ffxiv. I was downloading a patch when I ran into an error: "Unable to download patch files: ERROR "....

    Started by minutetomidnight‎, 11-01-2023 04:55 AM
    • Replies: 4
    • Views: 3,078
    11-03-2023, 10:35 PM Go to last post
  13. Game crashes in Hoper's Hold (PC/Windows)

    As title states, it's only in this area. I've tried limiting FPS and graphics settings (from maximum to laptop), but will still crash multiple times....

    Started by jtnoboru‎, 10-15-2023 02:55 PM
    1 Deleted Post(s)
    • Replies: 6
    • Views: 1,224
    11-03-2023, 10:26 PM Go to last post
  14. Game won't launch after 6.51 update.

    Login into FFXIV then hit login button goes to next screen then just get loading circle and then after 30 seconds game browser just closes. Then have...

    Started by hynaku‎, 11-01-2023 11:42 AM
    • Replies: 1
    • Views: 550
    11-02-2023, 04:40 AM Go to last post
  15. Unable to process data Center Travel Request

    Unable to process data Center Travel Request error for the last 3 hours, unable to launch game.

    Started by maeveadamas‎, 11-01-2023 08:36 AM
    • Replies: 1
    • Views: 596
    11-02-2023, 03:02 AM Go to last post
  16. Game not responding after patch

    I click on Play, game loads... stops responding. I don't use Steam, if it helps. Edit: I managed to load after the 4th attempt but it's VERY...

    Started by Pricia‎, 10-31-2023 08:11 PM
    • Replies: 3
    • Views: 1,199
    11-01-2023, 01:58 PM Go to last post
  17. Issue with glamours on specific items?

    Recently I was removing glamours from a bunch of gear in my retainer's inventory (not for any real reason, I just like having them be "clean"), and I...

    Started by semnork‎, 11-01-2023 10:42 AM
    glamour, glamour bug, glamour dispeller
    • Replies: 0
    • Views: 710
    11-01-2023, 10:42 AM Go to last post
  18. The Moon is no longer accessible

    Returning to FF14 to play the new main senario for patch 6.5 evrything was going A okay seens i have not hade any technical problems whit the game...

    Started by Vyke‎, 10-27-2023 09:15 AM
    • Replies: 2
    • Views: 987
    10-28-2023, 03:41 AM Go to last post
  19. Error 505

    After trying to travel from Crystal Goblin to Primal Lamia. Lamia is where am from. I am unable to to sign into my Ffxiv. When i try i always get...

    Started by TacoHatake‎, 10-22-2023 11:49 AM
    505, error, lamia, primal, travel
    • Replies: 1
    • Views: 866
    10-28-2023, 03:15 AM Go to last post
  20. FFXIV Crashing randomly and freezing in populate areas (kernel32.dll error message)

    Hi, I've been getting this kind of errors far too often recently, basically makes the game unplayable. Crashes are not restricted to populated areas,...

    Started by Nekoosu‎, 10-07-2023 05:35 AM
    crash, error, kernel32, random
    • Replies: 2
    • Views: 3,072
    10-26-2023, 11:16 PM Go to last post

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