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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,806
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,311
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,432
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,528
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,595
    12-05-2017, 04:33 AM Go to last post
  1. script error on opening FFXIV Launcher

    When I try to open the launcher I am getting a pop up script error Hitting yes or no just brings up the pop up again until you click it 21...

    Started by LostTroll‎, 01-19-2024 09:55 AM
    • Replies: 1
    • Views: 1,568
    02-01-2024, 12:33 AM Go to last post
  2. FFXIV Launcher Error

    The server is not responding while I am trying to update. Errors 30413, 10009, 10019.

    Started by Finik‎, 01-16-2024 08:26 PM
    • Replies: 4
    • Views: 6,256
    01-31-2024, 11:51 PM Go to last post
  3. I can't access one of my characters

    Whenever I try to access my character Aschim Barone, i keep getting an error that shuts down ffxiv. I can access any other character, but that one...

    Started by Lalabrea‎, 01-19-2024 12:51 PM
    • Replies: 1
    • Views: 1,325
    01-31-2024, 11:44 PM Go to last post
  4. PS5 Controller to recognized by FFXIV

    After patch 6.55 i haven't been able to get my controller to work on Final Fantasy. I've check steam, checked drivers, tried bluetooth and USB...

    Started by suthrnComfrt_58‎, 01-18-2024 11:22 AM
    • Replies: 1
    • Views: 527
    01-31-2024, 11:40 PM Go to last post
  5. Latency IG

    Hi! I'm posting here to see if I'm the only one having technical problems at the moment. I have little computer knowledge, thanks in advance for the...

    Started by Merrigan‎, 01-28-2024 09:47 PM
    • Replies: 1
    • Views: 482
    01-30-2024, 02:06 PM Go to last post
  6. Game crashing with "unexpected error"

    This has happened about five times over the past couple of days. I saw a post recommending to disable DirectX 11 support in the launcher, but it...

    Started by positivestress‎, 01-24-2024 05:48 AM
    • Replies: 3
    • Views: 815
    01-30-2024, 01:59 PM Go to last post
  7. PC shutdown in Endsinger fight

    Whenever I am in the fight with Endsinger, my PC shut down and restart when the boss cast the second time "planetes" exactly at the frame where the...

    Started by Yvelaint‎, 01-23-2024 11:30 AM
    • Replies: 2
    • Views: 727
    01-27-2024, 01:35 PM Go to last post
  8. Game crashes during loading screen, Please help!

    Hello, my game crashes with no error report when loading into the map. I can get to the character selection screen just fine. However, the game...

    Started by AcedHeart‎, 01-17-2024 11:23 PM
    • Replies: 1
    • Views: 1,353
    01-24-2024, 10:48 PM Go to last post
  9. Error: when starting off Steam: [30605][20446][404]

    Fails the version check. Only started during current downtime, as I know usually people are able to get patches early. Tried advice from another...

    Started by RealHounder1971‎, 01-16-2024 03:01 PM
    • Replies: 5
    • Views: 1,127
    01-24-2024, 10:39 PM Go to last post
  10. Random crashes + error codes.

    I am posting here on behalf of someone who wants to play FFXIV again. Unfortunately they have run into issues and it's making them just want to give...

    Started by Blindfate‎, 01-14-2024 09:25 PM
    1 Deleted Post(s)
    • Replies: 1
    • Views: 1,424
    01-24-2024, 10:26 PM Go to last post
  11. Black screen when exiting game

    Just recently I installed FFXIV on my new computer that I just built, had to install Windows 11 instead of 10 and the game runs normal so far but...

    Started by Zulwarn‎, 12-23-2023 10:18 AM
    • Replies: 9
    • Views: 3,257
    01-22-2024, 03:51 PM Go to last post
  12. MSQ in Endwalker Cutscenes go black and I have to restart my system.

    First I just want to say, there was an identical issue on a pervious post. https://forum.square-enix.com/ffxiv/threads/427768. The same things are...

    Started by Kasoono‎, 12-13-2021 02:14 PM
    black screen, endwalker, help me
    • Replies: 2
    • Views: 1,919
    01-20-2024, 09:01 PM Go to last post
  13. Crashing when loading in

    Hey all, when trying to load in past the title screen my game just immediately closes. I've tried reinstall numerous times, closed overlay, updated...

    Started by Typh‎, 01-08-2024 06:53 AM
    crash, crash during loading, direct11
    • Replies: 1
    • Views: 975
    01-13-2024, 01:53 PM Go to last post
  14. The launcher giving an error upon attempted entry on DirectX11

    When attempting to launch the game after logging in I receive the error that states "The latest version of DirectX is required to play FFXIV. Please...

    Started by Blaze0021‎, 01-04-2024 07:57 AM
    • Replies: 8
    • Views: 1,463
    01-13-2024, 08:16 AM Go to last post
  15. FF14 application constant crashing

    So since about a week or so ago, my game has been randomly crashing. No error code is shown after as well, the application just closes. I'm not sure...

    Started by MercerVale‎, 11-27-2023 03:38 AM
    • Replies: 7
    • Views: 3,834
    01-06-2024, 11:48 PM Go to last post
  16. PS5 can't get to log in screen. "Cannot connect to server" message.

    Hello, My wife has been having repeated issues logging into her FF14 account on our PS5. Upon launching the game, she's unable to even get to the...

    Started by phephe‎, 04-08-2023 10:53 AM
    • Replies: 7
    • Views: 10,791
    01-06-2024, 01:55 AM Go to last post
  17. DX Errors

    Ever since 6.2 I have been getting DX11 errors in major cities, Limsa is the biggest culprit as it is a 50/50 chance of crashing/not crashing anytime...

    Started by Deadmanhand‎, 01-14-2023 03:55 PM
    • Replies: 8
    • Views: 15,748
    12-30-2023, 01:21 PM Go to last post
  18. Can't load map

    I came back to FF14 recently, downloaded game (with few attempts) and finally menaged to start game, after some time when doing quests I was told to...

    Started by SyberFox‎, 12-23-2023 12:48 AM
    • Replies: 1
    • Views: 949
    12-23-2023, 05:37 PM Go to last post
  19. Micro stutters on new computer

    Just got an Acer Nitro 17, and I downloaded the game. I really wanted to get into and play it again. However, I noticed that every moment or two, a...

    Started by Vaddi87‎, 12-23-2023 09:21 AM
    • Replies: 1
    • Views: 643
    12-23-2023, 05:08 PM Go to last post
  20. First Person Zoom on Controller

    I use controller, when I hit R3 to use first person and move the right stick it will force my character to standup. If I use the mouse though it will...

    Started by Neviklink‎, 12-13-2023 12:07 PM
    controller, first person controls, first person view, sitting, standing
    • Replies: 2
    • Views: 1,362
    12-16-2023, 03:21 AM Go to last post

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