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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,716
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,151
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,190
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,832
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,418
    12-05-2017, 04:33 AM Go to last post
  1. SEA to EU, connection problem reasons?

    Hullo. Connecting from SEA to EU alongside some friends from close to it. So lately, as of late April the SEA to EU connection has dipped pretty...

    Started by Philistinestar‎, 06-11-2024 08:02 PM
    • Replies: 1
    • Views: 603
    06-26-2024, 03:24 AM Go to last post
  2. Question about the upcoming maintenance

    So as I understand it, the upcoming update will be of 50gb. Currently, my game it's installed in my SSD, but I have no space to install the update...

    Started by Midare‎, 06-20-2024 07:25 PM
    dawntrail, file size
    • Replies: 3
    • Views: 865
    06-24-2024, 04:55 PM Go to last post
  3. SQEX Authenticator?

    Just got a new phone, tried to run the DSQEX authenticator but it came up with a huge long TOS & such. Problem is I scrolled through the whole damn...

    Started by RiversideGuy‎, 06-24-2024 03:32 AM
    • Replies: 0
    • Views: 322
    06-24-2024, 03:32 AM Go to last post
  4. Download Location for Patches

    Hi - is there any chance we could get a definitive answer on where the patch/expansion files are downloaded to (and deleted afterwards)? Is it the...

    Started by TattersailNightwish‎, 06-23-2024 06:22 AM
    • Replies: 0
    • Views: 393
    06-23-2024, 06:22 AM Go to last post
  5. Cannot transfer

    I'm trying to transfer from cactaur to seraph and it simply just doesn't work. It asks me to pick my current home world and character and it's...

    Started by RinaB‎, 06-22-2024 09:30 PM
    • Replies: 0
    • Views: 348
    06-22-2024, 09:30 PM Go to last post
  6. Increased Latency Connecting to NA from EU Since June 6th

    I'm an EU player ( UK ) connecting to the NA DC Aether ( Adamantoise ) and since the 6th June i have been getting huge latency incresases that can...

    Started by KisalaSaizuki‎, 06-18-2024 02:16 AM
    lag, latency, ping
    • Replies: 1
    • Views: 820
    06-22-2024, 08:26 PM Go to last post
  7. DT Benchmark not launching

    Hello. I tried using the benchmark, but it won't launch : -The DT splashscreen appear -A cmd for GraphAdapterDesc.exe appear (empty) and stay...

    Started by Calysto‎, 04-14-2024 06:45 PM
    2 Deleted Post(s)
    • Replies: 37
    • Views: 14,453
    06-20-2024, 05:40 AM Go to last post
  8. Game and input lag since 10/6/24 maintenance finished

    My connection with my own internet has been fine and stable, but now and then when trying to execute actions in my rotation, the abilities will not...

    Started by NeonWindbreaker‎, 06-15-2024 05:32 AM
    clipping, lag, maintenance, ping, ping latency desync 1 Deleted Post(s)
    • Replies: 23
    • Views: 3,466
    06-19-2024, 08:59 PM Go to last post
  9. Please help me get in touch with real support

    I have tried numerous times to get in touch with support and every time I get some garbage computer automated response "this is outside the scope of...

    Started by Forescout‎, 06-18-2024 08:22 AM
    bug after patch, gardening, server maitenance, server time, thav onion
    • Replies: 1
    • Views: 514
    06-18-2024, 11:26 AM Go to last post
  10. Cannot connect to home data center with main character

    Hello, Starting yesterday, I have been unable to log into any of the worlds on my home data center with my main character. I get 90002 errors. ...

    Started by SandwichEnthusiast‎, 06-17-2024 05:26 PM
    • Replies: 1
    • Views: 453
    06-18-2024, 07:43 AM Go to last post
  11. Connection issues with launcher through steam

    Steam user, when i open FF14 the launcher pulls up but i am unable to login to the game. all i get is "A connection error had occurred. please try...

    Started by alfarini‎, 06-16-2024 10:08 AM
    • Replies: 1
    • Views: 483
    06-17-2024, 06:31 AM Go to last post
  12. Game pc resource over use

    I have a: rtx3070 (not ti) 8gb vram i7-12700 core cpu 32gb ram win11 i MAY have 2 1440p 144-165 fps capped monitor

    Started by LysDragoon‎, 06-14-2024 12:10 AM
    game issue, pc issues, performance issues
    • Replies: 1
    • Views: 612
    06-15-2024, 12:02 PM Go to last post
  13. Crashing consistently after tabbing out

    I've always had occasional crashes for this game, but the game would be fine after restarting or a quick PC restart. For example, my last crash was 2...

    Started by SoapWasTaken‎, 06-12-2024 11:24 AM
    crash, dx11 crash, error
    • Replies: 1
    • Views: 767
    06-13-2024, 11:10 AM Go to last post
  14. I am still unable to return back to my home world

    I am still stuck on Primal. I get the error message "Unable to select Adamantoise as a destination for return to home world requests at this time"

    Started by YourBoii‎, 06-12-2024 10:01 AM
    • Replies: 1
    • Views: 621
    06-13-2024, 07:30 AM Go to last post
  15. NA - Packet Loss and Lag on Desktop only

    I've recently come home from school and updated FFXIV on my usual desktop computer. My family had upgraded our Verizon Fios router while I was away....

    Started by FrostyNovaPrime‎, 05-19-2024 08:42 AM
    • Replies: 6
    • Views: 1,849
    06-10-2024, 11:02 PM Go to last post
  16. Constant Treatment Resistant Crashing

    Hello :), I apologize if this post is not formatted correctly, I've never posted on a forum before. I've been playing the game for some months now...

    Started by GoomarLuvr‎, 05-31-2024 12:49 AM
    crashing, crashing to desktop, troubleshooting
    • Replies: 3
    • Views: 1,345
    06-07-2024, 05:29 PM Go to last post
  17. Need some help with lag

    Hello Everyone, I recently returned to ff14 and I experienced something that was not the case in the past (at least to this degree and frequenzy)....

    Started by Tam_Hawkins‎, 06-02-2024 10:35 PM
    • Replies: 3
    • Views: 859
    06-05-2024, 10:37 PM Go to last post
  18. Dawntrail Benchmark only runs with Default WoL, crashes with new/imported Character

    Benchmark loads fine if I just hit start without entering Character Creation. However if i load a character, or even build a new one, once I'm...

    Started by Aether-kun‎, 06-04-2024 04:47 PM
    benchmark, crash bugs
    • Replies: 1
    • Views: 765
    06-05-2024, 10:31 PM Go to last post
  19. ETA on changing the ff14 device enumeration?

    FF14 on pc has had a known issue for nearly 6 years, and that's how if device manager in windows detects any changes at all, even if the change is...

    Started by Malevalent‎, 05-24-2024 09:35 AM
    • Replies: 1
    • Views: 876
    06-05-2024, 09:46 PM Go to last post
  20. Crashing Again?

    By "crashing" I mean the game (and computer) freezes and there is a loud buzzing noise. Consistently. Yes, this plagued me maybe half a year ago......

    Started by RiversideGuy‎, 05-22-2024 04:44 AM
    • Replies: 1
    • Views: 568
    06-05-2024, 09:20 PM Go to last post

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