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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 28,463
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,912
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 6,202
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages •
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 72,328
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 17,010
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Game crashing on launch, ffxiv_dx11.exe error

    Hello, I've had this issue ever since buying the full game and reinstalling. Before I initially reinstalled, I ran the game completely fine on free...

    Started by HYMENOPTERA‎, 08-19-2025 08:23 AM
    2 Pages •
    1 2
    • Replies: 13
    • Views: 3,061
    TwiceDamned
    12-27-2025, 12:44 PM Go to last post

  2. Borderless Window broken using multiple monitors

    Has anyone else problems with using Borderless Window mode after the latest hotfix (esp using multiple monitors) ? I have 2 monitors with different...

    Started by TalithaSolarien‎, 12-25-2025 09:26 PM
    • Replies: 1
    • Views: 627
    DarkArvan
    12-26-2025, 11:37 PM Go to last post

  3. FPS Drop Stutter- 1 second freezes - not Internet/packet loss related

    A few weeks ago I had an SSD die and I replaced it with an Samsun 900 Pro NVME 2TB. System information below. Since reinstalling FFXIV, I've...

    Started by Mognet_Mail‎, 08-11-2025 10:26 AM
    drop, fps, freeze, reinstall, stutter
    • Replies: 9
    • Views: 2,465
    Lyann
    12-23-2025, 07:06 AM Go to last post

  4. Did i get scammed giving ff14 a try ?

    Is this a new problem with servers or is this an ongoing issues they just never address ? Really enjoying the game but server crashes are out of...

    Started by Original_Sin1‎, 12-22-2025 02:32 PM
    • Replies: 2
    • Views: 680
    ViinaS
    12-23-2025, 02:57 AM Go to last post

  5. Game crashing with DX errors during gameplay

    Hello all, my game keeps crashing on dx errors. -ffxiv_dx11.exe+43E013 -ffxiv_dx11.exe+43CF03 -ffxiv_dx11.exe+43E68E -ffxiv_dx11.exe+2A3A4C...

    Started by Roulesst‎, 12-18-2025 10:46 AM
    • Replies: 4
    • Views: 1,003
    Roulesst
    12-21-2025, 03:59 PM Go to last post

  6. Cant open launcher from setup exe

    Hello, Everytime I try to run the setup .exe, I only get as far as choosing the language before it completely shuts down with this pop up: An...

    Started by AnomieNet‎, 12-06-2025 02:49 PM
    • Replies: 2
    • Views: 1,039
    DarkArvan
    12-13-2025, 11:52 PM Go to last post

  7. Tried to reinstall FFXIV to SSD

    Every time i try to update i get these 3 errors (11006 20641 20643) I've tried everything the moderators have posted about this to try and resolve...

    Started by Taintid‎, 12-07-2025 03:21 AM
    • Replies: 1
    • Views: 320
    Honisixacodow
    12-09-2025, 05:54 AM Go to last post

  8. Crashing on entering Brayflox Longstop for MSQ

    I go to the destination for Brayflox Longstop, use NPC party, and after a second the game crashes to desktop see image.

    Started by hikikOo‎, 12-03-2025 02:36 AM
    • Replies: 1
    • Views: 317
    Xupojoonyohl
    12-05-2025, 02:30 AM Go to last post

  9. Constant 90001 and 90002 errors on Ravana, Materia since patch 7.3

    Since 7.3 I've been getting constant 90001 or 90002 errors, about every hour or so, whilst playing on Ravana on Materia. I've scoured the forums...

    Started by InfernoCop‎, 08-21-2025 05:23 PM
    2 Pages •
    1 2
    • Replies: 16
    • Views: 2,269
    SecondtheJest
    12-02-2025, 08:46 PM Go to last post

  10. 90002 Disconnect error

    It has returned and reared its ugly head... AGAIN. What do I need to do to fix it even though FFXIV is the ONLY thing I engage in that gets these...

    Started by Dharnyle‎, 04-28-2025 04:50 AM
    6 Pages •
    1 2 3 ... 6
    • Replies: 50
    • Views: 6,651
    SicariusSeven
    11-13-2025, 12:41 PM Go to last post

  11. Vercion check failed [30605] [10009] [10020]

    On 2025/10/20 I could login and play FFXIV without errors. I play on PC. Today, 2025/10/21 at 2350 UTC I attempted to login to FFXIV in the same...

    Started by IronThistle‎, 10-22-2025 09:58 AM
    2 Pages •
    1 2
    boot error, version check failed, [10009], [10020], [30605]
    • Replies: 10
    • Views: 1,617
    JohncarterIx
    11-01-2025, 12:32 PM Go to last post

  12. FFXIV window unfocusing for a split second

    Good evening, I play games in windowed mode. When I play XIV, every couple of minutes the title bar turns white, which it does when the window is...

    Started by kyorin‎, 10-16-2025 11:49 AM
    windowed mode
    • Replies: 1
    • Views: 463
    Xupojoonyohl
    10-18-2025, 05:21 AM Go to last post

  13. 2002. cant connect to any EU servers.

    Been playing this game for over 5 years now and suddenly this happened. Since yesterday 30.9. i cannot connect to any EU servers. US and oceania i...

    Started by Snowcone33‎, 10-02-2025 05:38 AM
    2002, 2002 error, 2002 login failures
    • Replies: 3
    • Views: 439
    Honisixacodow
    10-15-2025, 04:14 AM Go to last post

  14. Unable to complete version update Game error 30426 19900 740

    Hi, I've been experiencing a lot of disconnects in the game lately, and tried to restart my router to see if it would work The reality is that it...

    Started by SamuraiJack1k99‎, 10-09-2025 12:49 AM
    30426 19900 740, error, version update error
    • Replies: 1
    • Views: 505
    Qzthlxfpwm
    10-11-2025, 02:20 AM Go to last post

  15. [RESOLVED] Error 2021 when attempting to DC travel

    Hi, this is a post to help people who may have the same issue in the future. Issue: Error 2021 when trying to travel between data centres. The...

    Started by disgruntled_lala‎, 10-01-2025 09:19 AM
    • Replies: 0
    • Views: 283
    disgruntled_lala
    10-01-2025, 09:19 AM Go to last post

  16. Framerate Issues Since Dawntrail Launch

    I am having horrific framerate issues during cutscenes and dungeons. Certain cutscenes are immensely lagging, meanwhile certain dungeon boss effects...

    Started by Cindertail‎, 06-29-2024 09:28 AM
    24 Pages •
    1 2 3 ... 24
    fps, framerate, stuttering 12 Deleted Post(s)
    • Replies: 232
    • Views: 119,149
    RedFluffy
    09-27-2025, 04:41 AM Go to last post

  17. crash with driver timeout during gpose

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 9/8/25 Frequency:...

    Started by papandbuddyg‎, 09-09-2025 08:26 AM
    amd, crash, gpose
    • Replies: 3
    • Views: 1,282
    papandbuddyg
    09-25-2025, 11:25 PM Go to last post

  18. Error 2002

    I've been playing FFXIV for about two months. But, since Saturday morning the game doesn't let me log in to nearly no server. Tryed several...

    Started by Monk_Yukiel‎, 09-23-2025 04:46 AM
    error 2002, log in error, log in issue 1 Deleted Post(s)
    • Replies: 2
    • Views: 933
    Vynnloritho
    09-24-2025, 04:54 AM Go to last post

  19. Crash on start up? 'Unexpected Error (6d)' (Hardware meets Recomm specs)

    Hi my partner has been really wanting to get into XIV. They've tried both steam and the SE launcher and have had a similar result on both. Black...

    Started by thesoupgirl‎, 09-20-2025 01:26 PM
    • Replies: 1
    • Views: 434
    Vynnloritho
    09-24-2025, 02:17 AM Go to last post

  20. Random stuttering since Patch 7.31

    Since Patch 7.31 I've been experiencing random stuttering in game. Nothing triggers it as it happens in towns, standing still in my house, in...

    Started by Zenya-kun‎, 09-09-2025 07:24 AM
    • Replies: 6
    • Views: 760
    Akiyra
    09-17-2025, 01:32 AM Go to last post
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