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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,215
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,229
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,315
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 64,661
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,496
    12-05-2017, 04:33 AM Go to last post
  1. Error 90002 disconnects

    Hi, I experience this disconnect randomly ever since switching to my new PC and it never happened on my old one. I have tried following the...

    Started by Mekka‎, 08-04-2025 10:12 AM
    • Replies: 3
    • Views: 482
    08-17-2025, 01:28 AM Go to last post
  2. Steam launcher, can not connect to steam error

    Had this error, Could not connect to Steam Please confirm network maintenance times and try logging in at another time. show up yesterday 8/13/25 and...

    Started by BraveNewWrld‎, 08-14-2025 11:44 PM
    2 Pages
    1 2
    launcher error, steam client
    • Replies: 12
    • Views: 746
    08-16-2025, 03:16 AM Go to last post
  3. Error logging in with Steam - FFXIV can not communicate with steam

    FFXIV Cannot connect to steam error, have to restart the launcher and log in 10-20 times just to get in the game, has been happening for 48 hours...

    Started by Lemage‎, 08-15-2025 12:12 AM
    launcher, login, steam
    • Replies: 1
    • Views: 251
    08-16-2025, 02:51 AM Go to last post
  4. unable to log in (PS4 ver)

    for the past couple of days I have run into a error message (it is cut off so i can not read it), it blocks my ability to log in and I have done...

    Started by gedocide‎, 08-14-2025 12:58 AM
    • Replies: 2
    • Views: 259
    08-16-2025, 02:32 AM Go to last post
  5. Stuck in loading screen for Costa del Sol

    I logged into the game at my house this morning no problem. But then I teleported to Costa del Sol for the Faire and I've been stuck on the loading...

    Started by OtherworldSeeker‎, 08-14-2025 05:17 AM
    • Replies: 2
    • Views: 218
    08-16-2025, 02:25 AM Go to last post
  6. Error 11018 FFXIV Boot Error: File access failed during version check...

    I just started playing the game a month ago, without any issues, today I ran into this without warning or changes on my end. Searching through a...

    Started by Arcshayde‎, 08-10-2025 05:58 PM
    • Replies: 1
    • Views: 168
    08-16-2025, 01:34 AM Go to last post
  7. "An unexpected error has occured." ffxiv_dx11.exe related

    After leaving an unrestricted instance of Thornmarch (Extreme) or Bowl of Embers (Extreme) I encounter this error. "An unexpected error has...

    Started by Majinsean‎, 08-06-2025 04:29 PM
    3 Pages
    1 2 3
    dx11.exe crash
    • Replies: 20
    • Views: 2,240
    08-15-2025, 04:12 AM Go to last post
  8. Game crashing when que ends after 7.3 update

    My game crashes right after que ends loading into the world. Sometimes I get this error message I have reinstalled the game, updated my gpu...

    Started by BezNSFW‎, 08-13-2025 08:01 AM
    crash, update 7.3
    • Replies: 1
    • Views: 261
    08-14-2025, 08:11 AM Go to last post
  9. FFXIV Hard Crashing PC (No error message, restarts immediately)

    I started playing FFXIV again a couple weeks ago and I've been plagued by whole PC crashes while playing. I've only been able to reproduce a similar...

    Started by DFdoggy‎, 08-02-2025 04:28 AM
    crash, ffxiv crash, hard crash
    • Replies: 4
    • Views: 510
    08-13-2025, 10:28 PM Go to last post
  10. FPS Drop Stutter- 1 second freezes - not Internet/packet loss related

    A few weeks ago I had an SSD die and I replaced it with an Samsun 900 Pro NVME 2TB. System information below. Since reinstalling FFXIV, I've...

    Started by Mognet_Mail‎, 08-11-2025 10:26 AM
    drop, fps, freeze, reinstall, stutter
    • Replies: 4
    • Views: 273
    08-13-2025, 02:33 AM Go to last post
  11. Game window extends into second monitor screen when in Windowed Fullscreenl Mode

    I game on a two-monitor setup, my main monitor being an ASUS 1440p, and my secondary is an Acer 1080p monitor. Technical details CPU: Intel...

    Started by Leiard‎, 08-10-2025 12:13 AM
    monitor issues, screen mode, technical
    • Replies: 1
    • Views: 155
    08-11-2025, 07:09 PM Go to last post
  12. unread mail notification, no unread mail?

    I keep getting the mail notification sound despite not having any unread mail. It comes about every thirty minutes. I have cleared out by inbox,...

    Started by hthrperkins‎, 04-26-2022 07:19 AM
    • Replies: 9
    • Views: 2,205
    08-10-2025, 05:35 AM Go to last post
  13. FFXIV .exe Crashed

    I logged into the launcher today and downloaded the update. The first time I clicked Play after the update I got blue screen of death. Restarted my...

    Started by Lavindor‎, 08-09-2025 02:04 AM
    • Replies: 1
    • Views: 169
    08-09-2025, 03:11 AM Go to last post
  14. Disconnects on EU

    Heya, Right after patch 7.3 dropped everything was fine, but for the last 2 hours, when i try to login onto Chaos or Light, it disconnects me on...

    Started by xSyRal‎, 08-06-2025 07:18 AM
    • Replies: 1
    • Views: 205
    08-09-2025, 01:50 AM Go to last post
  15. Random freezing

    Hi everyone, I\\'ve been having some weird trouble lately. My game will freeze randomly (seemingly).the whole screen that im playing in will...

    Started by EveningBird‎, 08-07-2025 02:35 AM
    fps, freeze, technical
    • Replies: 1
    • Views: 200
    08-07-2025, 03:58 AM Go to last post
  16. Fatal Error DirectX and Unexpected Error has ocurred

    Hello, since I upgraded my PC, I've been having some issues, like the ones in the following screenshot. I’ve already done a clean installation of the...

    Started by Chopperfil‎, 08-01-2025 12:59 AM
    directx, error, unexpected error
    • Replies: 2
    • Views: 351
    08-03-2025, 05:46 PM Go to last post
  17. Increase in ping and lag

    Hi Square-enix network team. From 27/07/2025 - 30/07/2025 the ping in Oceania server has jumped from around 30ms to 150/151ms (that's 5x more)....

    Started by SoloD007‎, 07-30-2025 01:26 PM
    high ping, lag
    • Replies: 9
    • Views: 554
    07-31-2025, 07:09 PM Go to last post
  18. Dawntrail, and PS4

    Sooo this wierd stuff with attacks, and animations where nothing lines up, or sometimes nothing happens at all. Sometimes everything all at once... I...

    Started by Izuark‎, 07-26-2025 12:43 AM
    • Replies: 1
    • Views: 205
    07-30-2025, 02:12 AM Go to last post
  19. Lag spikes of 1 second every 1-3 minutes.

    While helping a mate I noticed we both get these at the exact same time. We run different GPUs, he runs Nvidia, I run AMD. We are 30 miles apart. He...

    Started by syldon‎, 07-10-2025 12:09 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 1,182
    07-29-2025, 05:21 PM Go to last post
  20. Hope someone can help

    Hello fellow adventurers! This is my first time using the forum and could use some help. I've been having some issues with FFXIV and I'm not sure...

    Started by QuantumX‎, 07-10-2025 03:15 AM
    • Replies: 2
    • Views: 431
    07-24-2025, 05:41 AM Go to last post

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