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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,716
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,151
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,190
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,832
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,418
    12-05-2017, 04:33 AM Go to last post
  1. Collector's edition code Invalid????

    I buyed the colletor's edition of Dawntrail, but in hour i go registred the code in mogstation: the code is invalid???? more somebody passed for...

    Started by Galadrhiel‎, 07-03-2024 08:28 PM
    • Replies: 2
    • Views: 973
    07-03-2024, 10:04 PM Go to last post
  2. Fatal DirectX Error (30000000)

    I'm currently playing on a rather old laptop. barely met minimum specs before the update. Now im unable to log in due to the error above. every fix...

    Started by Omnisai‎, 06-29-2024 12:13 AM
    directx fatal error, help me
    • Replies: 26
    • Views: 8,444
    07-03-2024, 09:13 PM Go to last post
  3. Game will not launch: A fatal DirectX error has occurred.(30000000)

    Hi! I am having the worst time trying to get Dawntrail to run. The game was working fine (admittedly with intermittent crashes here and there) until...

    Started by Civet‎, 06-29-2024 12:53 AM
    directx error, game not running 1 Deleted Post(s)
    • Replies: 20
    • Views: 14,486
    07-03-2024, 08:34 PM Go to last post
  4. Wind at high frame rates

    Hello, in the patch notes for 7.0 it was mentioned that "Movement from wind will appear more consistent at high frame rates." Yet currently hair and...

    Started by XiaoYinying‎, 07-03-2024 08:33 PM
    • Replies: 0
    • Views: 298
    07-03-2024, 08:33 PM Go to last post
  5. Option to disable warrior's beast gauge VISUALS. They give me an immediate migraine

    Title says it. Currently, there's no in-game way to disable the beast gauge visual and that swirling orange thing gives me a migraine immediately so...

    Started by BlindRyan‎, 06-25-2024 10:08 PM
    beast, gauge, mode, visual effect, warrior
    • Replies: 1
    • Views: 461
    07-03-2024, 01:34 PM Go to last post
  6. Error when entering the game

    Since the update to Dawntrail I've been getting "getoverlappedresultex kernel32.dll" I understand what it looks like. I'm using an old OS. Yes, I...

    Started by BiancaSt‎, 06-29-2024 04:44 PM
    error, kernel32.dll.
    • Replies: 1
    • Views: 670
    07-03-2024, 01:26 PM Go to last post
  7. DC'd in game to Queue with little time passed.

    I know they have a system in place to keep your spot in queue well waiting to log in if you get DC'd for 1 min. Why is there not something similar to...

    Started by Garmrz‎, 07-03-2024 11:11 AM
    • Replies: 0
    • Views: 304
    07-03-2024, 11:11 AM Go to last post
  8. LINUX: what are known distributions/package levels for running FFXIV 7.0/Dawntrail ?

    what are known good distributions/package level configurations for running FFXIV 7.0/Dawntrail ? since my current system doesn't have TPM2.0...

    Started by TouiiMonochrome‎, 07-03-2024 11:03 AM
    linux, openbsd, proton, steam, unix
    • Replies: 0
    • Views: 431
    07-03-2024, 11:03 AM Go to last post
  9. Black screen on launch iMac

    After downloading the new patch to the expansion, I am able to click play and it launches - but the screen stays black and no errors pop up or...

    Started by pendragonn‎, 07-03-2024 02:36 AM
    black screen, imac, launch error
    • Replies: 0
    • Views: 384
    07-03-2024, 02:36 AM Go to last post
  10. Dawntrail Keys and multiple copies.

    Question, If I bought multiple Dawntrail keys will I receive a email for each key? I ask because originally I purchased a copy for my sister in...

    Started by Ayan_Calvesse‎, 06-28-2024 06:03 AM
    code, dawntrail, purchase
    • Replies: 1
    • Views: 635
    07-03-2024, 12:42 AM Go to last post
  11. Launcher stops download and does not want to continue

    I've been trying to download the patch for Dawntrail. It was fine for all about a minute untill it just stopped. Restarting the launcher didn't help....

    Started by Salcky‎, 06-27-2024 03:36 AM
    launcher issues, update issue
    • Replies: 1
    • Views: 572
    07-02-2024, 10:44 PM Go to last post
  12. Buying Dawntrail

    Hi Can you please add an option to buy Dawntrail for PS5 on mog station or Square Fenix store Or release at least limited quantity of Dawntrail...

    Started by Buraspo‎, 07-02-2024 05:03 PM
    • Replies: 2
    • Views: 560
    07-02-2024, 07:36 PM Go to last post
  13. SOLVED: Black screen after login, ffxiv-dx11.exe crashing game.

    Afterthe 7.0 update the launcher starts and I can log in successfully but when "Play" option is selected the launcher opens a black window and the...

    Started by Tiakira_Yakumo‎, 06-30-2024 04:08 PM
    black screen, dx11 error, linux proton steam, lutris, wine linux opengl
    • Replies: 4
    • Views: 2,811
    07-02-2024, 05:42 AM Go to last post
  14. New text size thin and small

    Hi! The new graphic update appears to have made NPC and minion, and the chat log text ect really thin and small. I've tried resizing it but only the...

    Started by IvyIndigo‎, 06-28-2024 06:29 PM
    font size
    • Replies: 1
    • Views: 429
    07-02-2024, 04:28 AM Go to last post
  15. Can't hire additional retainers

    Hi. I'm trying to hire additional retainers in Mogstation but when i click next -> agree and continue, always return to the same page and no add...

    Started by JedahJohnny‎, 07-01-2024 04:07 PM
    additional services
    • Replies: 1
    • Views: 548
    07-01-2024, 04:19 PM Go to last post
  16. Disconnected Error Code 90002

    I got disconnected a few minutes ago, error code 90002. Trying to log back in, I get error code 2002. Tried logging in a few times, even restarted...

    Started by Anida‎, 07-01-2024 07:26 AM
    • Replies: 3
    • Views: 571
    07-01-2024, 02:39 PM Go to last post
  17. Game errors and crashes at loading screen after queue.

    When I first logged in for DT, I had logged in fine and dandy and went and started the first cutscene of DT when suddenly I got an error and crashed....

    Started by grynmockery‎, 07-01-2024 01:05 PM
    • Replies: 0
    • Views: 315
    07-01-2024, 01:05 PM Go to last post
  18. PS5 BLACK SCREEN

    Ok so there are a gazillion "I can't__" so here's mine :D So SE did return my inquiry: Can't obviously log into the game, after pressing the start...

    Started by Lolokine‎, 07-01-2024 11:36 AM
    • Replies: 0
    • Views: 1,350
    07-01-2024, 11:36 AM Go to last post
  19. Constant Crashing

    I get this error An unexpected error has occurred. Exiting Final Fantasy XIV 2023-03-23_14:16 amdxx64.dll + 3C06BB amdxx64.dll + 3C2BD5...

    Started by Zarcoft‎, 05-04-2023 07:59 AM
    • Replies: 2
    • Views: 2,929
    07-01-2024, 11:33 AM Go to last post
  20. unable to add game cd key

    Hi, I am trying to input Endwalker cd key but i keep getting Maintenance notice after i click additional expansion. May i know when will the...

    Started by Taunee‎, 06-30-2024 06:20 PM
    • Replies: 2
    • Views: 407
    07-01-2024, 11:29 AM Go to last post

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