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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,753
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,151
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,201
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,856
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,426
    12-05-2017, 04:33 AM Go to last post
  1. DLSS Implementation

    Hi, good morning. I don't know if this is the right place to give feedback based on technical performance but after trying DLSS 3.5 implementation I...

    Started by Vanitax‎, 07-02-2024 03:35 AM
    amd, dlss, fsr, nvidia, upscaling
    • Replies: 6
    • Views: 1,926
    07-07-2024, 02:34 AM Go to last post
  2. Objects that emit light flickering while moving

    I was playing dawntrail early access just fine, but when I got on around 12-1pm est on 07/02/2024, I started noticing this weird issue where objects...

    Started by cheezi‎, 07-06-2024 08:37 AM
    • Replies: 0
    • Views: 546
    07-06-2024, 08:37 AM Go to last post
  3. PS5 Graphics issue

    My character models, NPC's, and background textures have all gone pixelated. But the system boxes and UI are perfectly fine. Does anyone have an idea...

    Started by KhonatoLihzeh‎, 07-04-2024 07:23 AM
    technical support
    • Replies: 2
    • Views: 571
    07-06-2024, 07:53 AM Go to last post
  4. Graphics issues (PC)--plastic looking textures, overly bright housing lighting

    I'm on PC (Alienware Aurora R11, GPU: Nvidia RTX3070, Win10) and have noticed that most things now look plastic, particularly buildings and mountains...

    Started by starcat70‎, 07-06-2024 01:02 AM
    graphics problems
    • Replies: 0
    • Views: 392
    07-06-2024, 01:02 AM Go to last post
  5. Still Having Issues With Server Dissconections 90006

    Ever since dawntrail launched I've been struck with severe lag spikes that last anywhere from 5-15 seconds or it just sends me back to the login...

    Started by MathiasLaine‎, 07-04-2024 09:11 AM
    • Replies: 1
    • Views: 454
    07-05-2024, 11:55 PM Go to last post
  6. Crash - Cannot progress beyond Death Unto Dawn

    Hello, Everytime I begin Death Unto Dawn, my game crashes when it transitions from one group of Scions to the other. The farthest I got was to...

    Started by Zabriel‎, 07-05-2024 07:43 AM
    • Replies: 2
    • Views: 480
    07-05-2024, 11:47 PM Go to last post
  7. Ps5 version Crashing Occasionally Since Starting Dawntrail

    Is anyone else having full ps5 system shutdowns while playing dawntrail? I've seen other posts saying it could be overheating but I took the sides...

    Started by barnabyswift1‎, 07-04-2024 01:49 AM
    ps5 crashing dawntrail 4k
    • Replies: 2
    • Views: 901
    07-05-2024, 09:26 PM Go to last post
  8. 7.0 DirectX 1100002 error, constantly crashing to desktop and shutting PC down

    Okay this is getting a bit out of hand, My FC members and I have been having these DirectX errors now, and it's really ruining the experience. The...

    Started by Ojijiji‎, 07-01-2024 11:57 AM
    crash bugs, tech issues
    • Replies: 4
    • Views: 898
    07-05-2024, 06:44 PM Go to last post
  9. Launcher is Stuck on FFXIV logo

    Basically, when I try to start the game, launcher just won't go past FFXIV logo. I've heard it may be a problem with Edge cache so I cleared it, it...

    Started by Antoine_Lenheim‎, 06-27-2024 11:37 PM
    • Replies: 2
    • Views: 603
    07-05-2024, 05:34 PM Go to last post
  10. game does not launch

    I downloaded the update and logged in via the FF14 launcher and when I click on the play button the game crashes. I can't even get to the character...

    Started by Mythos12‎, 06-29-2024 12:13 AM
    game launch 2 Deleted Post(s)
    • Replies: 41
    • Views: 32,698
    07-05-2024, 05:21 PM Go to last post
  11. Predictable frame stutter every 30 minutes

    I'm having a very strange issue. Every 30 minutes from when I start my PC, FF14 will drop to 0 fps for a second, and then again about a minute and a...

    Started by Beavertales‎, 07-05-2024 05:17 AM
    performance, stutter
    • Replies: 3
    • Views: 712
    07-05-2024, 05:00 PM Go to last post
  12. Issues with payment options - i2501 Error

    Hello! I'm not sure where else to turn as Support hasn't been helpful with this issue, so, my apologies as I know this is in the wrong place. ...

    Started by Psyryn‎, 07-05-2024 12:12 PM
    • Replies: 0
    • Views: 400
    07-05-2024, 12:12 PM Go to last post
  13. DiectX crashes (multiple error lines)

    I got random occuring DirectX errors, most frequent on PvP 2 crashes during match. On normal MSQ about 3-4 occurences in a day in random situations....

    Started by Mainecoo‎, 07-04-2024 12:24 AM
    • Replies: 5
    • Views: 954
    07-04-2024, 08:48 PM Go to last post
  14. Direct x crashes Right from launcher. Unable to Launch game

    Since last night I am unable to get into the game at all from the launcher. Each time I try I am greeted with the same DirectX Error messages ...

    Started by RhoddODduw‎, 07-04-2024 05:39 PM
    • Replies: 0
    • Views: 403
    07-04-2024, 05:39 PM Go to last post
  15. Login bug after latest patch

    Hi, Since the latest patch I have been unable to log in via the launcher (official Windows launcher launched via WINE). When trying to log in I...

    Started by _Sovp_‎, 03-19-2024 09:46 PM
    licence, linux, login bug, steam deck
    • Replies: 57
    • Views: 15,745
    07-04-2024, 12:01 PM Go to last post
  16. GPU overheating with new update, while it was fine before

    i5 12400, 3060 12gb Pre update, everything on low and 144 refresh cap = 80 hot spot max with normal temperatures chilling below 70. With new...

    Started by Stasya‎, 06-29-2024 11:28 AM
    • Replies: 7
    • Views: 3,967
    07-04-2024, 08:12 AM Go to last post
  17. Game crashes/freezes

    Since 7.0 I've encountered regular freezing and sometimes crashes inconsistently throughout both gameplay and cutscenes. During these my GPU and CPU...

    Started by Spii‎, 07-01-2024 04:11 AM
    crash after patch, freeze, gpu, stutter
    • Replies: 2
    • Views: 1,089
    07-04-2024, 03:33 AM Go to last post
  18. Mountain Zu Mount

    I have 2 toons/characters with the same name and i accidently redeemed the code for the Mountain Zu mount on the wrong one. I did not claim the mount...

    Started by Keltic‎, 07-04-2024 02:37 AM
    • Replies: 0
    • Views: 329
    07-04-2024, 02:37 AM Go to last post
  19. PS5 Controller Back Button Not Recognized. Send Help and Counselingway Please!

    Hi, I logged in today after a clean reboot. My controller works as it did prior to xpac with the exception of the back (select) button. I have...

    Started by Kuponutz‎, 06-28-2024 11:06 PM
    controller help, controller issue, controller on pc, controller support
    • Replies: 8
    • Views: 1,435
    07-04-2024, 01:52 AM Go to last post
  20. Collector's edition code Invalid????

    I buyed the colletor's edition of Dawntrail, but in hour i go registred the code in mogstation: the code is invalid???? more somebody passed for...

    Started by Galadrhiel‎, 07-03-2024 08:28 PM
    • Replies: 2
    • Views: 975
    07-03-2024, 10:04 PM Go to last post

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