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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 28,453
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,912
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 6,201
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages •
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 72,299
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 17,007
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Game Keeps Crashing nvgpucomp64.dll

    Game worked fine in Endwalker and yes have a Nvidia 4090 Not matter how I change the settings the game client just keeps crashing over and over....

    Started by PaulH‎, 06-29-2024 11:02 PM
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 15,633
    PaulH
    08-15-2024, 06:56 AM Go to last post

  2. Freezing Issues, though audio remains functional

    PC started arbitrarily freezing after Savage patch. Requires hard reboot to get the PC to be responsive again. Didn't have problems up until this...

    Started by Sympatheia‎, 08-13-2024 11:51 AM
    • Replies: 5
    • Views: 4,477
    Larirawiel
    08-14-2024, 04:24 AM Go to last post

  3. Consistently crashing on the last boss of Thaleia

    Hello, I've been trying to complete the endwalker alliance raid for a few months now with no success due to a persistent and consistent crash that...

    Started by stribog‎, 08-11-2024 04:49 PM
    • Replies: 1
    • Views: 655
    Votraftur
    08-13-2024, 09:47 PM Go to last post

  4. Game crashing when loading into specific Dawntrail instance/area

    Hello, I don't exactly know what quest it is, but my game keeps crashing whenever I log in my character. As soon as I load into whatever area that it...

    Started by Rolanberries‎, 08-11-2024 08:48 AM
    • Replies: 1
    • Views: 727
    Votraftur
    08-13-2024, 09:34 PM Go to last post

  5. Packetloss causing in game latency, disconnects

    At 10pm EST the packetloss has returned. Below are the last hops of my network trace. I also submitted it via:...

    Started by Raegx‎, 08-13-2024 11:21 AM
    disconnects, lag, packetloss
    • Replies: 6
    • Views: 1,302
    justausername
    08-13-2024, 12:29 PM Go to last post

  6. Lag since patch 7.05

    I've had really bad lag since the last patch as is my partner on a different computer. We called my ISP who had us do some testing and we concluded...

    Started by ottercakes‎, 08-03-2024 02:40 AM
    3 Pages •
    1 2 3
    disconnection, lag
    • Replies: 20
    • Views: 4,664
    suaveh
    08-11-2024, 09:29 PM Go to last post

  7. Saved characters' appearances have disappeared after PS account re-link

    Hello! Some months ago before Dawntrail I had to re-link game from my old PS account to new one, but I still play on same console. After deciding to...

    Started by Aderyn_Seren‎, 08-04-2024 08:20 AM
    • Replies: 3
    • Views: 937
    LilimoLimomo
    08-11-2024, 07:39 AM Go to last post

  8. Consistent Crashing

    Has anyone encountered this error before? It started for me yesterday and it occurs about 5-10 mins into game play. Any help on figuring this out...

    Started by Lycras‎, 08-08-2024 12:18 PM
    crash, error, error code
    • Replies: 3
    • Views: 1,042
    Larirawiel
    08-11-2024, 06:39 AM Go to last post

  9. Login issues crashing to error 2002

    As above anyone encountered this as well?

    Started by Ashdawn‎, 08-08-2024 07:48 PM
    1 Deleted Post(s)
    • Replies: 9
    • Views: 1,394
    Votraftur
    08-10-2024, 12:19 AM Go to last post

  10. Constant random freezing

    Ever since dawntrail early access came out I have been experiencing random freezes for 5-30 second and then the game goes back to normal. The freezes...

    Started by HazzTD‎, 07-15-2024 01:44 AM
    3 Pages •
    1 2 3
    crashing to desktop, fps, freezing, performance issues
    • Replies: 27
    • Views: 8,375
    Larirawiel
    08-09-2024, 04:37 PM Go to last post

  11. Cant leave the INN room or gold Saucer

    (Husband Posting for Kiiari) - I've done every step imaginable, Reinstalled the game, updated drivers, turned off Game mode. I can load in on my...

    Started by Kiiari‎, 06-29-2024 07:25 AM
    5 Pages •
    1 2 3 ... 5
    1 Deleted Post(s)
    • Replies: 48
    • Views: 8,699
    Kathne
    08-09-2024, 02:11 AM Go to last post

  12. Game randomly crashing since last update

    I've been getting this crash randomly. Sometimes when the game loses focus (I run in Borderless Fullscreen primarily, so that's weird already),...

    Started by dariakus‎, 08-06-2024 11:52 AM
    2 Pages •
    1 2
    • Replies: 10
    • Views: 1,689
    Larirawiel
    08-07-2024, 03:27 PM Go to last post

  13. Data Center Travel Issue

    Hello, I attempted to use the Data Center Travel feature to travel from Kujata to Sophia. It failed. I successfully used this feature last...

    Started by Vampire_Bear‎, 07-31-2024 09:19 AM
    5 Pages •
    1 2 3 ... 5
    • Replies: 43
    • Views: 13,777
    Votraftur
    08-06-2024, 09:47 PM Go to last post

  14. Data Center Transfer issues revengance

    Getting stuck trying to travel to another data center to raid with my buddies, cant even meet up on Dynamis. whats the deal

    Started by Delphinus‎, 07-31-2024 12:33 PM
    • Replies: 1
    • Views: 621
    Votraftur
    08-06-2024, 09:10 PM Go to last post

  15. Audio stutters when doing large group content

    I'm not sure if this is just a me issue but I've noticed since the release of Dawntrail that I will experience strange audio stutters whenever I'm...

    Started by Teydryn‎, 07-29-2024 06:02 PM
    audio bug, technical support
    • Replies: 3
    • Views: 1,539
    VineasLep
    08-06-2024, 03:04 AM Go to last post

  16. Game Intermittently Freezes

    Hello, All - I'm finally making a post about this because I'm at my wit's end. Every once in a while, seemingly at random, FFXIV will freeze and...

    Started by HeroOfMythra‎, 06-05-2024 11:20 AM
    • Replies: 9
    • Views: 5,014
    HermitUK
    08-05-2024, 04:28 AM Go to last post

  17. Weird Lag?

    I'm honestly at a loss here. Every so often I'll have times where the game will just become unplayable. People will be moving, freeze in time, and...

    Started by SoleilXIV‎, 08-02-2024 01:53 PM
    #lag
    • Replies: 2
    • Views: 751
    Votraftur
    08-03-2024, 12:34 AM Go to last post

  18. Mac OS Client fails to launch WINE errors

    macOS Monterey MacBook Pro 16inch 2019, i9, 16GB RAM, Radeon Pro 5500M 4GB I am unable to launch the client after a recent update. I was able to...

    Started by Handmaidoffred‎, 08-02-2024 06:23 AM
    macos wine crash
    • Replies: 2
    • Views: 2,102
    Votraftur
    08-02-2024, 11:47 PM Go to last post

  19. Error 3088 Visiting characters cannot log in at this time

    Ok so lets get this straight. even if you log out with your character moved to the data center your static is on during non prime time hours you cant...

    Started by Delphinus‎, 08-01-2024 09:56 AM
    • Replies: 2
    • Views: 2,124
    Votraftur
    08-02-2024, 11:29 PM Go to last post

  20. DATA CENTER TRAVELLING STUCK

    I am on Aether and was attempting to go to Dynamis to play with friends who cant leave and my character is just stuck in limbo now. The game gives me...

    Started by kelphaze‎, 07-31-2024 09:26 AM
    • Replies: 5
    • Views: 1,499
    Votraftur
    08-02-2024, 10:42 PM Go to last post
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