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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 23,716
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,151
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,187
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,829
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,418
    12-05-2017, 04:33 AM Go to last post
  1. Extremely High Ping Recently

    After messing around with some command prompts when I was having issues, I discovered that my game freezes were associated with VERY high spikes in...

    Started by justausername‎, 07-27-2024 06:21 AM
    • Replies: 3
    • Views: 620
    07-30-2024, 10:42 PM Go to last post
  2. Graphic Flickering issue - Please help, im going blind

    Okay, I have a gtx 1070, and ever since I started playing, even before I upgraded my computer, I've been having this CONSTANT flickering around...

    Started by Olivia0x25‎, 07-02-2024 05:00 AM
    flickering, graphics issue, grass, support
    • Replies: 9
    • Views: 2,915
    07-30-2024, 10:28 PM Go to last post
  3. Game crashing almost hourly since raid update

    As title says, whole DT launch i've had no issues regarding the games stability until the raids dropped 2 weeks back. At first it didn't seem 'too'...

    Started by Bristlina‎, 07-27-2024 12:20 AM
    • Replies: 7
    • Views: 1,002
    07-30-2024, 10:15 PM Go to last post
  4. No audio in game

    Hello, whenever I launch the game starting today, there is no audio for my default device, yet if I change the audio source to my speakers, audio...

    Started by Tharpadarp‎, 07-27-2024 01:11 PM
    audio device output, mute, sound
    • Replies: 1
    • Views: 1,458
    07-30-2024, 09:28 PM Go to last post
  5. Played fine a few days ago, but now fails to launch

    steam acct logged in and played for some hours a few days ago. had a blast. when i logged off, it failed to close properly and crashed. now...

    Started by AhdDib‎, 07-29-2024 11:27 AM
    • Replies: 3
    • Views: 780
    07-30-2024, 03:33 PM Go to last post
  6. Odd Lighting In Hall of Flames

    AMD 6900 XT, Ryzen 7800x3D, Win10, occurs on all different graphical settings, not using FSR or other upscaling. Only seen in this specific...

    Started by Majorita‎, 07-01-2024 04:31 PM
    amd, bug, lighting
    • Replies: 1
    • Views: 532
    07-29-2024, 12:55 PM Go to last post
  7. Constant error 90002 and error 2002's ever since Endwalker

    I've finally solved it by playing FFXIV on my unlimited data hotspot, since the usual traceroute used on EU is constantly dc'ing after reaching up to...

    Started by Digested_Biscuit‎, 07-28-2024 06:48 AM
    • Replies: 0
    • Views: 408
    07-28-2024, 06:48 AM Go to last post
  8. PS5 DualSense controller on PC -- Hearing footsteps out of speaker?

    I've been playing on PC with a PS5 controller for a long time. I've never had an issue with it. Certain sounds (like duty pops) play from the...

    Started by ComPC‎, 07-25-2024 12:27 PM
    audio, controller, dualsense, sound, windows
    • Replies: 1
    • Views: 1,007
    07-26-2024, 10:57 PM Go to last post
  9. PS5 Launcher Not Populating

    When I access the PS5 Version of Final Fantasy XIV Dawntrail. I'm running into an issue where I can't log in. Launcher is having issues. I have tried...

    Started by Animeinfection‎, 07-25-2024 12:21 AM
    • Replies: 1
    • Views: 903
    07-26-2024, 10:38 PM Go to last post
  10. Microstutter near water in DT

    When near bigger bodies of water in the new zones, FF14 has microstutter issues. For example around the Aetheryte at Kozama'uka > Ok'hanu The...

    Started by aiqa‎, 07-23-2024 01:22 AM
    • Replies: 1
    • Views: 415
    07-26-2024, 09:52 PM Go to last post
  11. Framerate slowly deteriorating

    I have been standing around in dawntrail "town 2" for most of the day crafting to doing ventures. I locked frames to 60. over time, this eventually...

    Started by anna-steele‎, 07-17-2024 09:11 AM
    • Replies: 6
    • Views: 1,457
    07-26-2024, 09:25 PM Go to last post
  12. Game is silent crashing on start?

    Hello! I just played FF14 over 30 hours on my cloud PC. Now, as I changed to another client PC, it won't start on it anymore. I press play, the...

    Started by SeeEmAge‎, 07-22-2024 06:57 AM
    • Replies: 1
    • Views: 464
    07-26-2024, 09:20 PM Go to last post
  13. 7.01 causing game to take forever to open and more!

    As the title says, downloaded the 7.01 today, and tried to open the game and the game hangs on a black screen forever and out of the four times...

    Started by jamesipoo‎, 07-18-2024 05:23 AM
    crash, freeze, lag
    • Replies: 7
    • Views: 1,207
    07-24-2024, 11:49 AM Go to last post
  14. error 90002 when in high population zones.

    Hello I was doing fates in kozama'uka when everyone stopped moving and i got disconnected. This does happen frequently, especially if there are...

    Started by Kyrrios‎, 07-20-2024 04:21 AM
    • Replies: 3
    • Views: 834
    07-24-2024, 01:44 AM Go to last post
  15. DX_11 Crash at Area Load

    The game is consistently crashing at the area loading screen with the following backtrace. ffxiv_dx11.exe + 161BE77 ffxiv_dx11.exe + 161C58C...

    Started by dwhit256‎, 07-19-2024 12:58 PM
    • Replies: 6
    • Views: 860
    07-24-2024, 12:26 AM Go to last post
  16. Game keeps crashing need help

    My game keeps crashing with no consistent causes here's the error message of the last time it happened An unexpected error has occurred. Exiting...

    Started by ArcaneIncarnate‎, 07-20-2024 10:32 PM
    crash, dx11 crash, kernel32.dll
    • Replies: 1
    • Views: 677
    07-23-2024, 11:58 PM Go to last post
  17. Guess who's back? Fatal direct X error 11000002

    Been around for years, Millions of different 'fixes'. As usual everything's the consumers fault. You must spend hours upon hours of research and...

    Started by Kanao223‎, 06-28-2024 08:37 PM
    2 Deleted Post(s)
    • Replies: 34
    • Views: 4,521
    07-23-2024, 11:40 PM Go to last post
  18. FFXIV crashes when trying to access the East Shroud

    For the past week, Final Fantasy XIV crashes each time I try to access the East Shroud. Regardless if I access via teleporting, walking, or the ferry...

    Started by Clalin‎, 07-20-2024 10:44 AM
    • Replies: 1
    • Views: 560
    07-23-2024, 10:57 PM Go to last post
  19. Game Stuttering every two seconds.

    Hello my friend and I just came back to XIV for Dawntrail after a six month leave. Since my friend came back they have had this stutter every two...

    Started by Darkspots‎, 07-10-2024 09:49 AM
    • Replies: 8
    • Views: 2,129
    07-23-2024, 10:42 PM Go to last post
  20. Black screen on startup

    Hello all, I am fairly new here and started playing again a few weeks back. I was having a great time, but all of a sudden the game stopped...

    Started by Frostdancer‎, 07-19-2024 09:51 AM
    • Replies: 2
    • Views: 627
    07-23-2024, 09:52 PM Go to last post

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