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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 24,746
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,298
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,416
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 65,422
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,581
    12-05-2017, 04:33 AM Go to last post
  1. Help "The First and Foremost" quest main scenario

    On the quest "Over the Wall" I got to "Falcon's Nest", but I didn't click the crystal there. Now I cannot go back there. In "ishgard" the gate is...

    Started by Choba‎, 08-18-2021 07:22 PM
    • Replies: 1
    • Views: 1,024
    08-18-2021, 07:34 PM Go to last post
  2. Prima Vista CTD

    Hi there, im new to the game and have been playing through the story thusfar. I had just finished stormblood and decided to go back and do allot of...

    Started by jpbugfights‎, 08-16-2021 08:55 PM
    • Replies: 1
    • Views: 678
    08-18-2021, 06:50 PM Go to last post
  3. Crashing to desktop on certain dungeon.

    So a member of our fc has been having a problem for the last week trying to do the dungeon Paglth'an. What seem to happen is we queue up, click...

    Started by Reikaii‎, 07-18-2021 04:37 PM
    • Replies: 1
    • Views: 540
    08-18-2021, 09:51 AM Go to last post
  4. Sound drop off issue

    First time. In Praetorium... nice...

    Started by Ururushka‎, 07-09-2021 09:34 PM
    • Replies: 6
    • Views: 1,405
    08-18-2021, 09:20 AM Go to last post
  5. The game doesn't respond and music stops, have to Hard shutdown pc

    Since i started playing the game i had this mayor issue that concerns me: From time to time (could be 20 min into the game or 2 hours) the game...

    Started by Shadowgold‎, 08-11-2021 01:25 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 1,912
    08-18-2021, 08:04 AM Go to last post
  6. When I close the game, it remains as a black screen

    This is an issue that happens rather often, when I close the game, instead of properly closing, it gets "stuck" as a black screen. I cannot close...

    Started by AFKabi‎, 08-12-2021 12:23 PM
    • Replies: 2
    • Views: 1,281
    08-18-2021, 07:41 AM Go to last post
  7. FF14 Steam Launcher doesn't detect instillation

    Earlier, FF14 wasn't detected on Steam, requiring me to reinstall the launcher for it to run. But once I try and log in, the launcher tries to...

    Started by TheSewerDog‎, 08-17-2021 11:52 AM
    installation path, launcher problem, steam, subscription errors
    • Replies: 1
    • Views: 1,588
    08-18-2021, 07:02 AM Go to last post
  8. Game crashing right after character selection

    I have a big problem right now and have no idea what I should do. When I first tried the game some months ago, I would crash and get several...

    Started by MickySux‎, 08-14-2021 03:35 PM
    • Replies: 1
    • Views: 685
    08-18-2021, 06:50 AM Go to last post
  9. Unable to alter my character after using Fantasia

    This evening I hit 50 and got the free Fantasia as a quest reward. I used it, unequipped all clothes and logged out. On the Character Selection...

    Started by Beleandra‎, 08-17-2021 05:55 AM
    fantasia
    • Replies: 1
    • Views: 1,057
    08-17-2021, 06:36 AM Go to last post
  10. The game is ready for Steam Deck, but...

    Currently I play the game by using Arch Linux, which is the distribution used for creating the SteamOS, surprisingly I get more stability and fps on...

    Started by LeoGersen‎, 08-16-2021 11:49 PM
    arch linux, linux, proton, steam deck, steamos
    • Replies: 1
    • Views: 1,878
    08-17-2021, 12:28 AM Go to last post
  11. Unable to execute action from this location

    When I try to interact with something, I randomly receive the following error message "Unable to execute action from this location" despite the fact...

    Started by MoltresRider‎, 08-16-2021 10:52 PM
    • Replies: 0
    • Views: 1,295
    08-16-2021, 10:52 PM Go to last post
  12. DirectX fatal error 11000002

    I've been getting this error recently and have tried a few different fixes. My pc is running an AMD Radeon 6800xt and I run the game in borderless...

    Started by Beeves‎, 08-16-2021 03:51 AM
    crash, directx 11 crash, error
    • Replies: 2
    • Views: 2,608
    08-16-2021, 05:39 PM Go to last post
  13. I do not get any voices in any cutscene since about a week ago after I got into HW.

    What title says. At first I thought most cutscenes simply did not have any voice-acting, but after seeing a youtube video, in the video I saw the...

    Started by KireFan‎, 08-16-2021 01:42 AM
    voice acting bug
    • Replies: 0
    • Views: 639
    08-16-2021, 01:42 AM Go to last post
  14. DC in Dungeon now can't log in

    Looking for some help if possible, I got DC whilst in a dungeon and now it won't let me back in the game. The same happened last night and I...

    Started by djayc85‎, 08-16-2021 01:02 AM
    • Replies: 1
    • Views: 855
    08-16-2021, 01:11 AM Go to last post
  15. Companion App - lost premium after 1 week

    Hi I bought the ffxiv premium part to the app, was able to start filling up my right side chocobo saddle n what not. After about 4 days the app just...

    Started by TophBeifong‎, 08-15-2021 04:41 PM
    • Replies: 2
    • Views: 1,562
    08-16-2021, 12:17 AM Go to last post
  16. The game closes with no bug or error screen

    Hello! Tried to log in the game today and got a weird thing to happen. When i log in the game closes shortly after i appear at Rising stones where...

    Started by Guilmoore‎, 08-12-2021 10:41 PM
    1 Deleted Post(s)
    • Replies: 4
    • Views: 1,462
    08-15-2021, 04:43 PM Go to last post
  17. Accidentally Activated Adventures of Stormblood Book, Can I Revert?

    So as the title says... I was sifting through my items after purchasing all the DLC's and saw this book that I had no idea what it did. Being brand...

    Started by Instabake‎, 08-15-2021 05:24 AM
    • Replies: 2
    • Views: 988
    08-15-2021, 06:59 AM Go to last post
  18. Rogue solo duty "stifled screams" is 100% broken. No obective, blocked ALL directions

    The level 15 Rogue job quest is broken. The solo duty "Stifled screams" does not work. I am being told to defeat the jolly merchants and free the...

    Started by MoltresRider‎, 08-13-2021 05:00 AM
    lol
    • Replies: 2
    • Views: 6,101
    08-15-2021, 06:05 AM Go to last post
  19. Errors 2002, 90006 and, in the Launcher when trying to reinstall: [30413][10009][1001

    The first time I was crafting, everything froze, but I was still in the game. All of a sudden the screen went black and I got an error (alternated...

    Started by Zamoshi‎, 08-12-2021 04:50 AM
    2002, 90006, disconnect, disconnected from server, error
    • Replies: 2
    • Views: 1,742
    08-15-2021, 04:16 AM Go to last post
  20. Moonfire Faire event patch

    Since this has come out my game has been multi crashing it handled gold saucer no problem. I'd like to actually play the event?? And not have to...

    Started by CorgiSploots‎, 08-14-2021 08:06 AM
    tech support
    • Replies: 1
    • Views: 1,017
    08-15-2021, 02:23 AM Go to last post

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