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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 26
    • Views: 24,229
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,229
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,317
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    3 Deleted Post(s)
    • Replies: 98
    • Views: 64,673
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,498
    12-05-2017, 04:33 AM Go to last post
  1. DirectX fatal error 11000002

    I've been getting this error recently and have tried a few different fixes. My pc is running an AMD Radeon 6800xt and I run the game in borderless...

    Started by Beeves‎, 08-16-2021 03:51 AM
    crash, directx 11 crash, error
    • Replies: 2
    • Views: 2,569
    08-16-2021, 05:39 PM Go to last post
  2. I do not get any voices in any cutscene since about a week ago after I got into HW.

    What title says. At first I thought most cutscenes simply did not have any voice-acting, but after seeing a youtube video, in the video I saw the...

    Started by KireFan‎, 08-16-2021 01:42 AM
    voice acting bug
    • Replies: 0
    • Views: 618
    08-16-2021, 01:42 AM Go to last post
  3. DC in Dungeon now can't log in

    Looking for some help if possible, I got DC whilst in a dungeon and now it won't let me back in the game. The same happened last night and I...

    Started by djayc85‎, 08-16-2021 01:02 AM
    • Replies: 1
    • Views: 834
    08-16-2021, 01:11 AM Go to last post
  4. Companion App - lost premium after 1 week

    Hi I bought the ffxiv premium part to the app, was able to start filling up my right side chocobo saddle n what not. After about 4 days the app just...

    Started by TophBeifong‎, 08-15-2021 04:41 PM
    • Replies: 2
    • Views: 1,494
    08-16-2021, 12:17 AM Go to last post
  5. The game closes with no bug or error screen

    Hello! Tried to log in the game today and got a weird thing to happen. When i log in the game closes shortly after i appear at Rising stones where...

    Started by Guilmoore‎, 08-12-2021 10:41 PM
    1 Deleted Post(s)
    • Replies: 4
    • Views: 1,421
    08-15-2021, 04:43 PM Go to last post
  6. Accidentally Activated Adventures of Stormblood Book, Can I Revert?

    So as the title says... I was sifting through my items after purchasing all the DLC's and saw this book that I had no idea what it did. Being brand...

    Started by Instabake‎, 08-15-2021 05:24 AM
    • Replies: 2
    • Views: 946
    08-15-2021, 06:59 AM Go to last post
  7. Rogue solo duty "stifled screams" is 100% broken. No obective, blocked ALL directions

    The level 15 Rogue job quest is broken. The solo duty "Stifled screams" does not work. I am being told to defeat the jolly merchants and free the...

    Started by MoltresRider‎, 08-13-2021 05:00 AM
    lol
    • Replies: 2
    • Views: 5,974
    08-15-2021, 06:05 AM Go to last post
  8. Errors 2002, 90006 and, in the Launcher when trying to reinstall: [30413][10009][1001

    The first time I was crafting, everything froze, but I was still in the game. All of a sudden the screen went black and I got an error (alternated...

    Started by Zamoshi‎, 08-12-2021 04:50 AM
    2002, 90006, disconnect, disconnected from server, error
    • Replies: 2
    • Views: 1,716
    08-15-2021, 04:16 AM Go to last post
  9. Moonfire Faire event patch

    Since this has come out my game has been multi crashing it handled gold saucer no problem. I'd like to actually play the event?? And not have to...

    Started by CorgiSploots‎, 08-14-2021 08:06 AM
    tech support
    • Replies: 1
    • Views: 984
    08-15-2021, 02:23 AM Go to last post
  10. A fatal directx error has occurred.(11000002)

    Starting about two weeks ago, I started received the error "A fatal directx error has occurred.(11000002)" after which, FFXIV crashes. This error can...

    Started by dasrayford‎, 08-08-2021 04:37 PM
    • Replies: 6
    • Views: 7,797
    08-15-2021, 12:47 AM Go to last post
  11. You made something what you probably you didn't realise

    I didn't see for a while a crapy launcher. How your developer team from Japan manage to program a total crap? Issues: launcher is crashing if had...

    Started by Robotukas‎, 08-14-2021 08:20 AM
    • Replies: 0
    • Views: 748
    08-14-2021, 08:20 AM Go to last post
  12. Unable to purchase items from past Moonfire Faire events! NO OPTION to!! Please Help!

    I was told that I can purchase items from past Moonfire Faire events but the only items that I am allowed to exchange tickets for are new items! ...

    Started by MoltresRider‎, 08-13-2021 10:41 PM
    • Replies: 2
    • Views: 1,100
    08-14-2021, 03:12 AM Go to last post
  13. "/playtime" command cannot work to check total play time on chatbox

    HI , I am a beginner and already joined a PS5 complete edition 5.0 nearly a month. When I want to check my total play time and using a...

    Started by rilakkuma-kun‎, 07-28-2021 10:20 AM
    • Replies: 5
    • Views: 3,457
    08-13-2021, 09:05 AM Go to last post
  14. Error 90002 - Instances Only (ps5 user)

    I found this thread that has been since closed... but yeah, i'm having the same issue. playing on ps5 for a few weeks now, 60+ hours on the clock,...

    Started by Bunny_Margrace‎, 07-30-2021 04:51 PM
    • Replies: 3
    • Views: 1,274
    08-12-2021, 04:27 PM Go to last post
  15. dx error 1100002

    Ive done literally every fix ive read. reinstall windows, driversn and ff14. Tried underclocking/volting. Even tried overclocking and volting. Tried...

    Started by avacyn1321‎, 08-04-2021 09:43 AM
    1100002, dx error, fatal directx
    • Replies: 7
    • Views: 1,914
    08-12-2021, 11:40 AM Go to last post
  16. Error 90006

    Hi everyone, Since yesterday im getting kicked out constantly due to error 90006. This is happening not only for me, but many of the players in...

    Started by FefeFefini‎, 08-11-2021 02:23 PM
    2002, 2002 error, 90006, 90006 error, disconnect
    • Replies: 22
    • Views: 4,275
    08-12-2021, 08:41 AM Go to last post
  17. Connection issues ERROR 2002 and 90002

    Hello, I'm posting to ask for some assistance on some connection issues I'm having currently. Until about three days ago I was able to log in...

    Started by Kaylederrain‎, 08-06-2021 05:53 PM
    2002, 90002, disconnect, log-in, networking
    • Replies: 10
    • Views: 3,221
    08-12-2021, 03:47 AM Go to last post
  18. Errors 2002/90002/900006

    Starting my own thread for this issue since I tried contacting live chat support TWICE yesterday and both times my ticket was closed because "they...

    Started by lezard21‎, 08-11-2021 03:58 PM
    • Replies: 8
    • Views: 1,633
    08-11-2021, 07:40 PM Go to last post
  19. System Rebooting with DX11 enabled (endwalker benchmark causes reboot also)

    I am running a fairly new machine with an i9-9900K and a NVIDIA GeForce RTX 3090 with dual Dell monitors. Everything stock, nothing over clocked. I...

    Started by Celestian‎, 08-02-2021 12:12 PM
    • Replies: 14
    • Views: 2,683
    08-11-2021, 06:14 AM Go to last post
  20. Cannot access service account on ps4

    Hi all. I’ve never made a forum post here before, but I’m a sapling in ffxiv, and played a long time on pc. Recently, my brother gifted me his ps4 as...

    Started by WillowArt‎, 08-09-2021 09:43 AM
    pc, ps4, ps4 and pc, service account 1 Deleted Post(s)
    • Replies: 2
    • Views: 990
    08-11-2021, 03:03 AM Go to last post

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